Four Seasons Hotel Silicon Valley at East Palo Alto

Reviews

• MA

  Megha Agarwal

  Apr 22, 2026
  5.0
  Spa was great! Gym was great! They also have a small coffee station in the morning with fresh brewed coffee and some pastries! Just beware of the traffic that gets accumulated during peak hours, difficult to get out to the highway.
• UM

  Udit Mehta

  Mar 15, 2026
  5.0
  Great property with tasteful decor, friendly staff and clean spacious rooms. Gamze from IT was very helpful in getting Ethernet to work in my room which was super appreciated.
• MP

  Marie Pequignot1

  Feb 14, 2026
  5.0
  Séjour remarquable au Four Seasons Hotel Silicon Valley à l’occasion de la Saint-Valentin. La décoration était superbe et parfaitement dans le thème. Accueil chaleureux et très professionnel. Chambres spacieuses avec une salle de bain élégante et une décoration originale — mention spéciale aux cadres avec robes en aluminium peintes, très raffinés et colorés. Le spa est une véritable parenthèse de détente : le massage de 60 minutes réalisé par Daniela a été salvateur, avec un vrai dénouement des tensions. Le restaurant italien propose une carte variée, des plats copieux et très esthétiques. Une expérience haut de gamme du début à la fin.
• OO

  Obed John (OBO)

  Jan 30, 2026
  1.0
  This place is very good for you and your family try it for one year or two
• SH

  Steve H

  Jan 24, 2026
  2.0
  Title: Overcharged, Many Lapses, Disappointing - Loyal four seasons guest globally. This was the most disappointing 4 Seasons experience in more than 12 years. - Cannot recommend this hotel; overpriced, noisy, low quality of service and accountability. - Stayed multiple nights across 3 different guest rooms. Multiple repeating issues and problems. An overall low standard, with poor and incomplete resolution. - Upon check out, hotel charged a rate thousands of dollars higher than they had confirmed. - We fortunately noticed and notified. It has taken more than 5 days for them to come back, they never showed the calculations, they repeatedly skirted responsibility and did not demonstrate due care regarding the matter. - Days later, the right refund calculation remains unclear, not properly documented, unresolved. Hotel manager Wisit Noonkleang, in particular, has seen un-apologetic and the overall staff generally un-caring about the severe overcharge. - Other problems were numerous. Days before the stay, it was repeatedly emphasized to prepare a quiet room, and confirmed by email, yet it was never executed. Hotel later moved me to a quiet room after much street noise. - Hotel helped to make the move but in the process lost a number of items such as face wash, and left many items in the refridgerator or in the bathroom. These items were never recovered. - Father was locked out of his locker at the spa, and was unable to retrieve his belongings until the next day. - Overall, a low quality of effort but most off-putting was the way that the hotel mishandled and did not promptly or sincerely address the large-scale overcharge, which was entirely an error on their part.

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