Four Seasons Hotel Silicon Valley at East Palo Alto

Reviews

• RG

  Robert Gore

  Jan 2, 2026
  1.0
  The service was pretty good. The location was very good. Otherwise this is an awful hotel. It’s dark, depressing, and not at all up to the standards of Four Seasons hotels. The decor was cheap. The room furnishings were cheap, with veneer plywood counters and furniture, no closet space and they were obviously original. Here’s the bad part, even if the room furnishings were brand new they’d still be on par with a motel six or some other low rent place. The look and layout make me think this was a crappy business hotel (major focus on meeting rooms) that Four Seasons bought and just never did anything with. Now for the really bad part. They were trying to do a quick renovation on the suites in time for the Super Bowl. So hammering all day. Tried to take a nap. No way. Asked if we could change rooms, and we were going to move in the morning. We were awakened at 7:30 by the construction of a new hotel restaurant in front of the hotel. It sounded like our room was going to collapse. So we checked out and went to the Rosewood.
• HS

  Haroldo Silva

  Jan 1, 2026
  5.0
  The entire hotel was spotless! The service was super attentive from the concierge and the front desk to the bartenders and waiters. I felt the royal treatment everywhere, including the spa. Concierge was very patient and accommodating with my many requests and questions. Will definitely come back next year to take advantage of the Apres Village experience! :-)
• TR

  Tiffany Schneider Raff

  Dec 9, 2025
  5.0
  I am rating this hotel 5 stars because of the great service we received. Every person we interacted with gave us great customer service including the front desk, housekeeping, the waiters at the restaurant, and greeter all give their all with a smile. Also, the hotel truly provides every ammenity you could need. Keep in mind that this is a functional property and not a location with gorgeous views or a great place to walk around. But it's a convenient location.
• MM

  Matt McCulloch

  Dec 4, 2025
  1.0
  Went for the winter village apres ski experience. Our party of four booked a booth which was an additional cost. Having been to many high-end hotels across the world, the service was nowhere close to what I expected for a four seasons. We sat for probably 20 minutes before anyone came by to help us. The server also did not accurately tell us which ingredients were in the food. After we received our drinks, the servers were very hard to locate. The fire put out no heat, and the blankets were extremely thin. Having been too many actual apres ski experiences before, this wasn’t up to par for the price and my expectations for a luxury hotel. We had to remind them to give us our hot chocolate tickets. The Christmas village was something creepy out of a 90s Christmas movie abandoned set.
• MR

  M R

  Nov 12, 2025
  3.0
  I just don’t feel like this four seasons lives up to the expectations for the brand. No one was there to greet me when my car pulled up or open door, front desk had only one person staffed and lobby looked empty. The rooms don’t look any better or nicer than a standard nicer Marriott. I’ve been to other four seasons and they are so much nicer, I just don’t understand the rating here being so high.

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