Holiday Inn Dublin-Pleasanton by IHG

Reviews

• JP

  Joan P.

  2 days ago
  2.0
  After three nights here, on my final day, hotel staff attempted to enter my room at 8:30 in the morning without prior notice. This was hours before my check-out time at 12pm. They knocked and immediately tried to open the door without announcing themselves. Thankfully, I had the latch on. I called the front desk right away and was told, in an indifferent tone, that staff thought the room was empty because of a list printed the day before for rooms with broken TVs. That explanation made no sense, since the room clearly wasn’t vacant the day before either. The only response I received was an empty “sorry.” This was a level of carelessness that shouldn’t happen at a hotel and it made me feel unsafe. Other reviews are accurate regarding the HVAC system—it’s loud, harsh, and blows directly onto the bed. Nearby construction starts around 8am and continues until about 5pm. I would not recommend staying here and will not be returning
• NN

  Nira

  2 days ago
  5.0
  Absolutely loved this place! I’m a singer with a residency nearby, so this will definitely be my go-to stay from now on. The service was amazing, and the rooms were spotless, down to the cutest little details, like a bow on the toilet paper. The location is also perfect, close to lots of stores and restaurants. I had accidentally booked the wrong dates, and at first I was told changes weren’t possible and that canceling would mean paying the full amount with no refund. Thankfully, I was transferred to the front desk, and Sonia was incredibly helpful. She quickly changed my dates and accommodated me without any hassle. When I arrived, Maria was at the front desk as well, and she was just as kind and welcoming. Highly recommend,great service, great location, and wonderful staff!
• SS

  Sonya

  Dec 30, 2025
  4.0
  Conveniently located for a quick getaway from the chaos. Check in was easy and quick. My room was located in the perfect spot and check out was a breeze. Easy to travel to multiple eateries in the area with a variety of foods to choose from. The only hiccup was hearing all of the noise from the room next to me and when people were really loud walking down the hallway. Regardless of that I will go back for a quick getaway.
• KC

  Kevin Clavin

  Dec 18, 2025
  5.0
  So the rooms got very cold, and I noticed the outdoor doors had been propped open on several occasions... the halls were freezing.. BUT, the hotel was great, the desk staff awesome and I can't say enough about Karla and Junior.... the BOMB!! So great l, nice , helpful. All around wonderful. The morning restaurant crew did a great job as well.... I only got Togo so no real interaction... Great place... hopefully next time I come back it will be warmer. 😎 The food morning and nite was very tasty.
• ST

  Smoky Toast

  Dec 12, 2025
  5.0
  Refreshed rooms has given a new vitality to this hotel, and not just cosmetically: redone shower, bed and hardware makes for a pleasant room. Why I'll come back was the high level of service at all levels which must be a management mandate and it shows. The small details of room placements and toilet paper folded into bows. Front desk assertiveness and restaurant hospitality really shows. Gracious evening server Karla help me and kept an fun atmosphere for all

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