Best Western Diamond Bar Hotel & Suites

Reviews

• AC

  Alejandro Cuevas

  3 days ago
  1.0
  STAY HERE IF YOU LIKE COLD SHOWERS, MEAN STAFF, AND A LEAKING REFRIGERATOR!! That's right. At first, the night staff were friendly and helpful-ish. I reported the refrigerator matter, and they immediately said, "I'll bring more towels." Sure, a leak from the fridge, no biggie. Then, when I went to shower, NO HOT WATER! I reported this to management, and they sent me a WHOLE MAZE to even speak to someone in management. It never got resolved. When I finally spoke to a "manager" at first, Mauya, or however you spell their name (he didn't want to spell it so I could make a proper report), said he was a manager. He then gave me an empty business card with just a number and the address of the hotel. SKETCHY!!!! I really think there is no acting manager, and if there is, it's managed POORLY! Later, he said he was only the supervisor. I explained the situation and he stated, and I QUOTE, "WE CAN'T DO ANYTHING". Oh my, I said. You can't do anything, but you'll gladly take and keep my money? FUNNY! Anyway, I took this into my own hands. I CHECKED OUT 2 DAYS EARLY and stayed at a better hotel just down the street! I've submitted a report, but I assure you these reviews are never "brought up"... It seems to be a recurring issue after reading these reviews. This could be a serious health issue since the water temperature can never make it to 105°F. At first, I was told that the boiler was empty. I said sure and gave them the benefit of the doubt. I then later checked several hours after. No hot water again, middle of the night. Then the supervisor/manager said, "oh, it's broken for that whole area of the building only...." I LAUGHED SO HARD! I was never warned about this until I BROUGHT IT UP! He said that he called a technician, and when I came to check out of the hotel, the lady there said that he went to try and fix the boiler because someone had reported it a couple of minutes ago... That was me ladies and gentlemen. My "no hot water" situation was never reported to management until I did for a 3rd time. In summary, people on earth, PLEASE DO YOURSELF A FAVOR AND DON'T stay here. I've warned you! Half of these five-star reviews look like they're paid to do so. TERRIBLE!!!!!
• KC

  Kelly Carlson

  Nov 9, 2025
  1.0
  We ended up cancelling before arriving. I would like to state that the reason for our cancellation was due to reviews online that stated the cleanliness and professionalism here is questionable. The final decision to cancel was made after we requested a 3rd party authorization for check in and it was sent with the full name, address and credit card number of one of the previous guests. This action confirmed the questionable reviews and our decision to find lodging elsewhere. It is very disconcerting that the staff at this location is not attentive to customer privacy or protection. We will not be considering this location for future visits and I hope that the staff addresses the issue of sending other guest credit cards to any guest who requests an authorization form.
• MM

  Mia A Martinez

  Nov 6, 2025
  5.0
  My Mom's 👩 worked here a few years ago and she missed this place l know her so as u know l,m her daughter My name is Mia 💖
• PP

  Priscilla

  Nov 6, 2025
  2.0
  I never experienced such a scary situation and unpleasant. I hold a membership since 2016 , and don’t plan to ever return to this diamond bar location. Parking in the back was creepy and felt unsafe . I was given a key and room number . As I open the door , there was a man in bed , they gave me key to a room that was occupied. I was very upset . I called the front desk and they ran up to time on the second floor and stated there was a mix up , Gave me a room next door and a bottle of water and candy , I didn’t feel safe and I left at 3 am . I should be refunded.
• TB

  Tabitha Briggs

  Nov 2, 2025
  2.0
  I had to change rooms 2 times. Was told my desk clerk that my original room doesn't get rented often so it not cleaned/checked. 1 room had leak in shower, a fake eyelash on the floor and dirt on the top blanket. The 2nd rooms the lights wouldn't turn on. 3rd room worked for the night.

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