Holiday Inn Express Delano Hwy 99 by IHG

Reviews

• JW

  Julian Ward

  5 days ago
  5.0
  great hotel
• KL

  Katherine Lee

  Oct 28, 2025
  1.0
  Pull out sofa doesn't come with a blanket. Only sheets. Front desk won't give you a blanket if you ask. Very little water pressure in the shower. Loud motorcycles driving by hotel.
• PP

  PheNom603

  Oct 21, 2025
  4.0
  Great and spacious room, everything was super clean, only a chair had massive stains. AC/heat worked and the room had everything we needed and the bed was really nice and comfortable and we slept so good! The front desk staff could be more attentive and more friendly and they offer a typical breakfast you’d expect from a US hotel so nothing super decent.
• AT

  Albert Thompson

  Sep 6, 2025
  1.0
  I rarely write reviews, but I feel it’s important to share my recent experience so future guests know what to expect. Unfortunately, my stay at the Holiday Inn in Delano was extremely disappointing. During my visit, the air conditioning did not work in my room, despite outside temperatures being over 100 degrees. To make matters worse, the television was stuck on a single channel, one that my family and I did not enjoy, and it could not be changed. When I reported these issues to the front desk that evening, I was told nothing could be done because the hotel was fully booked. The following morning at checkout, I explained the situation again to another attendant (possibly a manager). Instead of showing any concern or even offering to walk with me to the room to verify the issues, he dismissed the problem and said the only compensation he could provide was 1,000 IHG points. Frankly, this felt like an inadequate and dismissive gesture for such a poor experience. After some back and forth, he mentioned he might offer 3,000 points if I wrote a review, which left me with the impression that the hotel was more concerned with optics than actually taking care of its guests. To add to the inconvenience, the elevator was not working. I was fortunate to only be on the second floor, but for families, elderly guests, or those with heavy luggage, this would have been a major issue. What made this stay especially upsetting was the reason I came to Delano: I was there to make arrangements for my mother’s funeral. I had hoped for at least a comfortable place to rest during a difficult time, but instead, I encountered discomfort, poor service, and little accountability from the staff. Overall, I would not recommend this hotel. Between the broken air conditioning, non-functioning television, lack of empathy from staff, inadequate compensation, and no working elevator, I strongly suggest future guests think twice before booking here. Holiday Inn and IHG should take this feedback seriously and improve both their customer service and facility maintenance.
• RB

  Ronald Buckholz

  Sep 1, 2025
  3.0
  Rooms have a bed, shower, TV, refrigerator, microwave and coffee maker. Bed is comfortable and the pillows work good for my sleeping. They offer breakfast but it is not something to eat more than once a week. Everyone that works there is nice and check is very simple and easy.

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