Holiday Inn Express San Bernardino - Colton by IHG

Reviews

• SS

  stacy serrano

  Feb 15, 2026
  1.0
  Had the worst experience at this hotel. Their general manager Taylor and two other individuals were extremely disrespectful and unnecessarily rude to many families who bring a lot of business to them every year. He was insulting GUESTS, trying to tell adults what to do although we PAID to be there. He was extremely disrespectful to the women and children present. Definitely will not be doing business here ever again.
• KD

  kris dymond

  Feb 11, 2026
  3.0
  Carts. Let's talk about carts. They're these 4 wheeled devices that help folks take their luggage to their room. The staff of this hotel claims they have 2. On a 3 day stay, I only seen one the next morning. I mistakenly used it take the rest of my luggage to my room. I travel for work, so I bring quite a bit. That was the last time I saw a tote, and had to carry my totes to my truck. This happens at hotels from time to time. But this was the only time the staff wouldn't help track down a cart. Couldn't be bothered. Other than that, it is a gr8 hotel for the price.
• TW

  The Wonderer

  Jan 28, 2026
  5.0
  There is a gas station around the corner also jack in the box and its by the freeway they have electric curtains and overall clean and bed is comfy
• JJ

  jiggbury

  Dec 27, 2025
  4.0
  It's a very great Holiday inn Express, however the locations left to be desired due to it being next to a freeway and in some sort of industrial park and a jack in the box for snacks and you need a car to go basically anywhere... It makes it up though for great service as well as a very interesting layout and a very big pool and spa as well as a great breakfast! The staff at the front is also very friendly too and can help you get any items that you may need! Some of the furniture may have a little bit of wear but that is to be expected for this price point. Despite the near freeway location, the windows are double paned and soundproofing is pretty nice. The flooring is also pretty solid too and never hear any upstairs or downstairs neighbors.
• EC

  Ess Cee

  Dec 16, 2025
  5.0
  We stayed here for three nights in a two queen bed room. Check-in was easy and straightforward, though there was a $200 deposit required in case of damages, which was much higher than I’ve ever experienced at a hotel. That said, the process itself was smooth. We ended up extending our stay an extra night because my daughter became extremely sick and couldn’t stop throwing up. The staff was incredibly accommodating and compassionate during that time. They removed and disposed of the soiled items without hesitation and consistently provided extra towels, toothbrushes, and shaving cream when we needed them. They also brought extra pillows and a comforter as requested. Breakfast was a highlight. The food was delicious, and I really appreciated having turkey sausage available. The omelets were amazing and were enjoyed by both my son and me. The pool and spa area were clean and well maintained. The hot tub was actually hot and very comfortable. I wasn’t a fan of the 10 PM closing time, but that’s only because I enjoyed using it. I also used the laundry room during our stay. It was $2.50 per load, so two loads ended up costing $10, which felt a bit expensive, though I’m not sure how that compares to current prices elsewhere. Overall, this was a great stay and hands down my favorite hotel of our entire trip from Texas to California and back. The staff, cleanliness, and overall comfort made a stressful situation much easier, and I would absolutely stay here again.

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