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Best Western Plus Arrowhead Hotel

4.2
(725 reviews)

Business Details

250 N 9th St, Colton, CA
92324-2915, United States
(909) 370-2424
http://bestwestern.com

About

HotelBest Western Plus
At the Best Western Plus Arrowhead Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Arrowhead Hotel will stand out among other hotels in Colton,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Arrowhead Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.

Location

Best Western Plus Arrowhead Hotel
250 N 9th St, Colton, CA
92324-2915, United States

Hours

Reviews

4.2
725 reviews
5 stars
446
4 stars
140
3 stars
51
2 stars
26
1 star
62

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Brittney and Heather for their exceptional service.

Cleanliness

While some guests found the rooms clean and comfortable, others reported issues with cleanliness, including dirty bathrooms and unkempt common areas.

Breakfast Quality

The breakfast received mixed reviews; some guests enjoyed it and found it satisfactory, while others described it as gross and inedible.

Facilities Condition

The hotel was noted to be older and in need of updates, with several guests mentioning issues like broken fitness equipment and outdated decor.

Customer Service Issues

Several reviews mentioned problems with unauthorized charges and unprofessional behavior from staff, leading to dissatisfaction among guests.
  • LL
    LaToya Luciano
    Feb 23, 2026
    1.0
    Heather is super helpful super sweet however Nathaniel is a racist. The company needs to provide him the proper training. I’ve never in my life been told that the do not disturb sign on the door indicate that they need to randomly check your room because of the Las Vegas shooting and that it’s not in the policy it’s just standard. I’ve stayed in a lot of hotels because I’m a traveling respiratory therapist. I have never in my life, and it was all aimed at the fact that my husband and I are African-American so he continued to pick with my husband for no reason why I was working at the hospital. Also, the deposit kept changing so one day it’ll be 150 the following week it’ll be 200 that makes no sense. Do better best Western.
  • VG
    Vicki G
    Feb 19, 2026
    1.0
    Low budget location. Owner and Regional Manager, “Mr. Barry Singh” charges their patron for “their” inability to fill their everyday vacancies. Elevator barely works. Homeless sleeping on sidewalk. Not safe to walk in area. Corporate reports individually owned and no oversight over owner.
  • CH
    Christopher Hancock
    Feb 15, 2026
    2.0
    I recently stayed at the Best Western Plus Arrowhead Hotel, and unfortunately, it was a very disappointing experience. We arrived just after 6:00 p.m. and waited at the reception desk for over 15 minutes before anyone appeared. The lobby was full of guests and the atmosphere felt chaotic and disorganized from the start. When we finally got to our room, it smelled strongly of stale smoke. We had specifically requested three beds, and the pullout sofa was unacceptable — the mattress was paper-thin, visibly stained, and honestly not fit for a dog bed. It was clear there was little attention paid to cleanliness or quality control. The common areas reflected the same lack of care. There was trash sitting in the elevator that remained there overnight, and the property overall felt unkempt and poorly maintained. Breakfast was absolutely disgusting — low quality, poorly presented, and not something I would expect from a “Plus” property. Two stars is generous at best. I would not stay here again and would not recommend it to others.
  • KH
    Kim Hung
    Jan 26, 2026
    5.0
    Facilities are pretty old school, overall clean enough for staying.
  • MB
    mine Amber n Brendin
    Jan 23, 2026
    5.0
    So I’m a truck drive me and my wife Amber stayed at this hotel a few days ago and the GSA NAME IS AMBER as well was the greatest she was so helpful and got us in fast and worry free Ty Amber we will be staying again

Frequently Asked Questions About Best Western Plus Arrowhead Hotel

What is the address of Best Western Plus Arrowhead Hotel?

The hotel is located at 250 N 9th St, Colton, CA 92324-2915, US.

Is free Wi-Fi available at Best Western Plus Arrowhead Hotel?

Yes, free Wi-Fi is available for all guests.

Brand Certified Facts from Best Western Plus Arrowhead Hotel

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Certified March 01, 2026Yext Knowledge Graph
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