Business Details
About
Hotel
At the Best Western Plus Arrowhead Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Arrowhead Hotel will stand out among other hotels in Colton,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Arrowhead Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Hours
Reviews
4.2
715 reviews
5 stars
441
4 stars
139
3 stars
51
2 stars
24
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior, particularly at the front desk.
Cleanliness
The hotel received mixed reviews regarding cleanliness; some guests found the rooms clean and comfortable, while others reported issues such as dirty bathrooms and unkempt common areas.
Breakfast Quality
Many guests enjoyed the breakfast offerings, describing them as delicious and varied, although some noted inconsistencies in service during breakfast hours.
Customer Service Issues
Several reviews highlighted problems with unauthorized charges and poor handling of customer complaints, leading to dissatisfaction among guests.
Location Concerns
The hotel is situated in a location that some guests found sketchy, with reports of crime and safety issues affecting their overall experience.
- DMDonna MooreNov 3, 20253.0Older hotel. Carpet needs cleaning. Small bathroom. Beds comfortable. Breakfast was not up to par as other Best Western Plus hotels. But was okay for a 1 night stop.
- AFAngela FerrellOct 28, 20253.0I stay at Best Western’s during all my travelings and this one seemed the most sketchiest. They charged the card I put on file while I was on my way, I was going to charge another card when I got there but they automatically charged the one on file without my permission. Second, when we checked in they asked for a $150 hold for damages. I understand that. But out of all the Best Western’s I’ve stayed at, they have never asked me for any holds. But when I checked out I asked for a receipt for the $150 hold and they could not give me one, instead she took a photo of the transaction on the computer with my phone. Which honestly is so weird! After a few days, I did NOT get my $150 back! I called them and she said she would call me back and didn’t, plus she claimed she was manager on duty, which then I found out is a lie because I received an email from the GM. I’m currently fighting with my bank about the $150 because they can’t find anything on it even though there is proof of a transaction. So this hotel took my money 🤷♀️
- MCMilo ChanSep 29, 20251.0firstly, the front desk lady said I cursed her out when I didn’t even talk to her once except for a hello everytime I left the hotel. The bed was extremely uncomfortable and unmade when I got to my room, the service was horrible asked for soap and got nothing, they ignored me and did nothing. refused to give me towels, food was stale all the time at breakfast.
- DPDave parsonsSep 20, 20255.0Not the nicest, but clean, comfortable, and quiet. The staff are super friendly and helpful...and the breakfast in the morning really hits the spot.
- JTJean-Luc TeixeiraSep 2, 20255.0After having a very unpleasant experience at another hotel nearby, I immediately booked a room at the Best Western the same day and did not regret it one bit! This is my second consecutive year staying at this hotel for an event at the NOS center in San Bernadino and I should've remembered to book here first! Both years I was greeted by Aura who was nothing but helpful. I recognized her again this year and it was great to see her again! I will only be staying here whenever I go back.
Frequently Asked Questions About Best Western Plus Arrowhead Hotel
What is the address of Best Western Plus Arrowhead Hotel?
The hotel is located at 250 N 9th St, Colton, CA 92324-2915, US.
Is free Wi-Fi available at Best Western Plus Arrowhead Hotel?
Yes, free Wi-Fi is available for all guests.
What amenities does Best Western Plus Arrowhead Hotel offer for business travelers?
The hotel provides spacious work desks and free internet access in all guest rooms to accommodate business travelers.
Does Best Western Plus Arrowhead Hotel have facilities for guests to work out?
Yes, the hotel includes an in-house fitness room for guests to maintain their workout routine.
Are there mini-fridges in the rooms of Best Western Plus Arrowhead Hotel?
Yes, each room has a convenient in-room mini fridge ideal for drinks and snacks, especially useful for extended stays.
What are the check-in and check-out hours at Best Western Plus Arrowhead Hotel?
The hotel operates 24 hours every day, so guests can check in or out at any time.
How can I contact Best Western Plus Arrowhead Hotel?
You can reach the hotel by phone at +1 909-370-2424 or by fax at +1 909-370-2444.
Does Best Western Plus Arrowhead Hotel have an official website?
Yes, you can find more information and book rooms at http://bestwestern.com.
What nearby points of interest are close to Best Western Plus Arrowhead Hotel?
Nearby is Colton Dental Group for dental care and Amapola Rico Taco for Mexican cuisine, both convenient for hotel guests.
How can visiting Amapola Rico Taco enhance my stay at Best Western Plus Arrowhead Hotel?
After your stay, you can enjoy authentic Mexican dishes at Amapola Rico Taco, a local restaurant near the hotel.
Is Colton Dental Group near Best Western Plus Arrowhead Hotel useful for guests?
Yes, guests looking for dental services can conveniently visit Colton Dental Group located nearby the hotel.