Pacific Palms Resort

Reviews

• LS

  leah saucedo

  2 days ago
  1.0
  I am writing to express my deep disappointment regarding my recent stay at Pacific Palms Resort. Unfortunately, the overall experience fell far below expectations due to multiple maintenance and cleanliness issues that were not properly addressed during our visit. Upon arrival, we found that the refrigerator in our room was not working. We had to request assistance twice before it was addressed. Additionally, the sliding glass door was visibly dirty when we first entered the room, and it remained uncleaned even after housekeeping serviced the room the following day. There were also several safety and maintenance concerns. The bathroom doorknob was loose and malfunctioned to the point that I became locked inside, forcing us to leave the door open for the remainder of our stay. The closet door was off its hinge, and both the toilet and bathtub were backed up, creating an unpleasant and inconvenient situation. Housekeeping service was also inadequate. When our room was serviced, basic essentials such as toilet paper, shampoo, and conditioner were not replenished. We had to call the front desk to request these items, which should have been provided without needing to ask. Beyond the room, there were hazards in common areas as well. The elevator floor was cracked, which caused me to trip and twist my ankle. I reported this to Supervisor AJ, who acknowledged that he was already aware of the issue. Additionally, the pool was visibly dirty. We informed the front desk and were told it would be cleaned, but no action was taken, preventing us from enjoying that amenity. Overall, this experience was frustrating and disappointing, especially given the expectations associated with your resort. I would appreciate a prompt response addressing these concerns, as well as any steps you intend to take to resolve this matter.
• PI

  Phillip Isham

  5 days ago
  1.0
  Resort has been a less than pleasant experience. Views are great… but that’s about it. In the Room you can hear every use of the toilet above or next to the room. Had to get new keys twice in 4 days. They sent a strange guy to work on the door at 10:30pm. Ice machine and escalator both don’t work. They held a private party for physicians in the hallway by elevators… who were very loud and having extremely inappropriate language in front of underage girls. To get to the pools you have to put your swimsuit on and wade through the golf pro-shop and golfers. Spoke to front desk, lady just said “I will notate the account” and acted as if she couldn’t care less about our experience over 4 nights.
• SA

  susan aguilar

  Apr 23, 2026
  2.0
  Very nice place but they definitely need better management beautiful views Justin has no patience. Doesn’t know how to book rooms. Literally hangs up on you when he’s getting paid to do a job nobody is saying anything back to him just he cannot deal with being asked questions or do his job please get better management there and better customer service.
• LK

  Lu Kevin

  Apr 14, 2026
  1.0
  I had a very poor experience at Pacific Palms Resort. The front desk staff was completely unhelpful and unable to provide even basic assistance. To make matters worse, the manager on duty remained on a phone call for over 15 minutes, ignoring the situation and failing to resolve a single issue. For a resort of this caliber, the lack of professional accountability and customer service is unacceptable. I would not recommend staying here until they improve their management.
• JP

  June Park

  Apr 13, 2026
  1.0
  I walked in to tour for wedding venue. I liked the entrance way to hotel, beautiful and pretty good golf next to it. They said no one's available unless you make an reservation. Here's thing. I called to make an appointment. They kept transferring. When I finally found someone in sales, he told me to book it thru online. I couldn't find it, so I called again. He said to send email after he send the email. I asked if I can book it over the phone for the tour. He said "No". His mgr need info like guest count and other info. I replied it. No answer. I called again. He says the same, I have send email. Then, his boss will reply. I requested price list. He sent email. I told him I already sent it before. H can not find it on his end. He still can not book for the tour. He will check other person if he received it. Everytime, they want to send email. They are not willing to obtain information, they wanted to do the way their convenience not for customer's. I lost my patience. I did not want to do any business with this place. Can you imagine what if you have some problem and they would say to send email instead of solving problem? So, I decided to move on to other venue. I rate this place 1 star. If there's o, I would give 0 rating

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