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Pacific Palms Resort

4.4
(3659 reviews)

Business Details

1 Industry Hills Pkwy., City of Industry, CA
91744, United States
(626) 810-4455
https://pacificpalmsresort.com/

About

ResortHotelConference CenterGolf ResortBusiness Meeting Locations
Welcome to Pacific Palms Resort a full service hotel in the City of Industry home to the Industry Hills Golf Club & Red Restaurant & Bar. Come & enjoy luxury hospitality at its finest in one of the most renown resorts near the west coast. Book yours today!

Location

Pacific Palms Resort
1 Industry Hills Pkwy., City of Industry, CA
91744, United States

Hours

Reviews

4.4
3,659 reviews
5 stars
2,216
4 stars
946
3 stars
277
2 stars
81
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions was mixed; while some guests praised friendly service, others reported unhelpful or rude behavior from front desk staff.

Room Condition

Many reviews highlighted that rooms were outdated and in need of maintenance, with issues such as old furnishings, cleanliness concerns, and inadequate amenities.

Dining Experience

The on-site restaurant received criticism for limited menu options and poor food quality, while some guests enjoyed specific drinks and meals.

Amenities and Facilities

Guests appreciated the beautiful views and golf courses, but many noted the lack of basic amenities like vending machines and room service, as well as issues with elevators.

Overall Experience

While some guests enjoyed their stay and found it relaxing, others felt the hotel did not meet expectations for a 4-star resort, citing various operational failures.
  • JD
    Jim Danno
    Feb 25, 2026
    5.0
    I've stayed at the hotel previously and had a wonderful experience. Today we returned to play golf on the Ike course. The whole experience was class A. From checking to the beverage cart person, everyone was friendly. The course is in excellent condition and the greens rolled quick. My driver didn't cooperate with me, and my score reflected as much. The carts have GPS/Yardage and two ice chests on board which is an added benefit. Looking forward to our next round of golf here.
  • DZ
    Dr Zeus
    Feb 20, 2026
    3.0
    Definitely not a 4 star hotel. Clean rooms, a little old but service needs a lot of improvement to be a 4 star hotel, although the bellman was very helpful and attentive! I appreciate the complimentary self parking. I will contact the FOM to discuss the service I received, just meh…
  • CW
    Chandra Watkins
    Feb 15, 2026
    5.0
    A hidden treasure! I had NEVER even known this hotel existed! I will be coming here hopefully monthly just to recharge. Close to everything (shopping mall, restaurants, banks, etc.), but yet secluded enough to make you feel like you are on vacation...without the plane ride. I had maybe the best massage I have ever had at Sally Spa. I highly recommend you also book the spa experience for under $40 for 2 hours of jacuzzi and sauna time. I didn't do that this time. Beautiful city lights views even from the 3rd floor. No valet would be my only negative, but plenty of parking just a short walk away. It's open parking. No parking structure to deal with. I don't golf, but the driving range is right there, so even me hitting a few balls is a possibility. :) I will be having dinner here at their hotel Sunday evening. I'm looking forward to my full experience here. It's so beautiful and plenty of areas for selfie posts (for those who are into that). Overall a 9.5 out of 10. No microwave available to rent. For some reason we thought we could get a microwave. I will be exploring more of the hotel today and I can't wait!
  • BI
    Bruce Thompson II
    Feb 14, 2026
    5.0
    Stayed here for the 2026 SCE safety congress. Was a very nice place to stay. Little strange how it’s laid out, can’t access the guest rooms without using a tiny elevator. But all In all once you get used to it it’s no big deal. They gave us a late checkout to 12:30 for free. Parking was free too and plenty of it.
  • ST
    Susanna Thibault
    Jan 25, 2026
    4.0
    Overall, our stay was pleasant. The room was clean, did not smell, and the pillows were my favorite part. However, paying extra for the breakfast ticket wasn’t worth it. As I mentioned in a few of my photo captions, the continental breakfast missed the mark- yogurt was served in a small to-go sauce container and was warm, which didn’t align with the aesthetic or experience the restaurant presents.

Frequently Asked Questions About Pacific Palms Resort

What are the check-in and check-out times at Pacific Palms Resort?

Check-in time is at 4:00 PM and check-out time is at 12:00 PM.

Does Pacific Palms Resort offer free Wi-Fi to guests?

Yes, free Wi-Fi is available for all guests during their stay.

Brand Certified Facts from Pacific Palms Resort

This information is certified by Pacific Palms Resort and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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