Business Details
About
Hotel
Located in Chula Vista,CA, the Best Western Chula Vista/Otay Valley Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Chula Vista/Otay Valley Hotel
4450 MAIN ST, Chula Vista, CA
91911, United States
Hours
Reviews
3.7
1,169 reviews
5 stars
483
4 stars
270
3 stars
163
2 stars
83
1 star
170
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, mold, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional.
Noise Complaints
Many guests reported excessive noise from the nearby freeway and gas station, making it difficult to sleep.
Location Convenience
The hotel is well-located for concert-goers and nearby amenities, but access can be challenging due to traffic.
Outdated Facilities
Guests noted that the hotel is old and in need of maintenance, with several mentioning outdated decor and amenities.
- MRMarco Lagunes RNov 7, 20255.0Fue una agradable sorpresa! Estuvimos aquí por 9 noches y la atención del personal ha sido excelente . Especialmente por parte de Alex en los desayunos que han sido una delicia , todos los días cambian el menú y hay absolutamente de todo lo que hay en hoteles de mayor precio ! Las habitaciones están muy limpias y cuentan con microhondas , refrigerador y pantallas de TV nuevas . El colchón comodísimo y las almohadas tan buena como las de Hilton o Sheraton! La mejor parte es que los precios están al 50% manos que la competencia cercana como Hilton o Holiday Inn. Los Premium Outlets están a solo 10 minutos . Si vienes de trabajo o de shopping u no necesitas de muchas amenidades este es el mejor lugar para quedarte . A un lado del Hotel está una gasolinera con un súper muy bien surtido con lo que necesites. El único tema importante que debes saber es que es un hotel con entradas a las habitaciones desde el estacionamiento . No hay pasillos interiores , solo el área de recepción y de desayuno . Lo recomiendo ampliamente
- JKjamie kudlickOct 27, 20251.0You can NOT walk to the amphitheater. 3 miles away unlike the website saying 1 Getting into this place was a nightmare. The traffic's constantly blocking the entrance into an awkward road. JUICE MACHINE WAS FILTHY! I SWALLOWED FRUIT FLIES!! For that I got an apology. Mattress had blood stains under the sheets! HUGE gap in the door so you can see outside underneath, bugs or anything could get under. Highway is right there so all you can hear is the cars all night. Without the sealed door it was VERY loud. No bathroom fan, DO NOT STAY HERE.
- AJAaron JanzOct 24, 20251.0The service was good. However, the room was definitely not. There were cobwebs on the walls and ceiling. The ceiling was quite dirty. There was rust in and around the tub. The light in the bathroom stopped working. The door didn’t properly latch and lock. There was also a randomly discarded sponge laying on the ground at the base of the stairs. The whole hotel smelled heavily of weed smoke, inside the rooms and out. It was in a seedy part of town with a sketchy looking gas station next door. It was also hard to get into when there was traffic. There were all sorts of issues. The breakfast wasn’t bad as far as hotel breakfasts go, but that certainly didn’t save our bad experience. Please spend the extra $50 a night and stay somewhere that isn’t so rundown.
- NBNaila BassettOct 23, 20255.0Angel at the front desk was AMAZING! Our concert wasn't starting until 4pm and the hotel check in wasn't even until then. We showed up around 2:30pm hoping a room was ready, and it was! Angel was so great with information and waived the normal $50 room fee for us. The location to the venue ( North Island Credit Union ) was super close, the hotel had a nice big breakfast area, and the rooms were great too! Very spacious and the bed was very comfortable! Would definitely stay here again and always recommend Angel!
- JZJorge ZanattaOct 22, 20251.0Un señor de aproximadamente unos 58 años que , atiende la recepción en la madrugada, es de lo más grosero que puede haber. Hasta insultó a mi Tío. No pueden poner una persona con falta de salud mental en un puesto así. Es la cara del hotel
Frequently Asked Questions About Best Western Chula Vista/Otay Valley Hotel
What are the operating hours of Best Western Chula Vista/Otay Valley Hotel?
The hotel is open 24 hours daily, from Monday through Sunday.
Is Wi-Fi available at Best Western Chula Vista/Otay Valley Hotel?
Yes, free Wi-Fi is available for guests throughout the hotel.
Where is Best Western Chula Vista/Otay Valley Hotel located?
It is located at 4450 Main St, Chula Vista, CA 91911, USA.
What can guests expect in terms of cleanliness and service at this hotel?
The hotel prioritizes cleanliness and value to ensure a restful and productive stay, complemented by superior customer service.
Does the hotel offer any special promotions or gift cards?
Yes, guests can get a $20 gift card as a featured promotion.
How can I contact Best Western Chula Vista/Otay Valley Hotel?
You can call them at +1 619-422-2600 or fax at +1 619-425-4605.
Are there nearby convenience stores or gas stations near the hotel?
Yes, several Circle K locations are nearby, offering gas, convenience shopping, and fast food, which is convenient for quick stops during your stay.
What nearby amenities can guests explore around the hotel?
Guests can find multiple Circle K convenience stores and gas stations nearby for fueling up and grabbing snacks or meals.
How might guests use nearby places like Circle K during their visit to the hotel?
Guests can use Circle K for convenient refueling, quick shopping, or grabbing fast food before heading out for local excursions or upon return to the hotel.
Can I find other hotels or resorts near Best Western Chula Vista/Otay Valley Hotel?
The nearby places list mainly repeats the hotel itself, indicating it is a distinct resort or hotel in the area.