SureStay by Best Western Castro Valley

Reviews

• BA

  brittny Asa

  1 day ago
  5.0
  I travel all the time and usually stay at hotels and Airbnbs. This hotel was like no other. Les, the property manager at SureStay by Best Western took great care for my stay and went above and beyond. He was easy to talk to, hospitable, and he was also very respectful and was attentive at finding answers. Housekeeping was also kind and welcoming. Everything at the stay was clean and the stay was quiet. Definitely recommend if you are staying in San Francisco.
• MW

  Montoya Williams

  Mar 23, 2026
  5.0
  Front desk graveyard lady was totally understanding calm and awesome ....I work at a sure stay in Reno Nevada and we got some work to do 😂. I loved the stay and will be back for sure ....thanks guys 🙏
• MM

  m4c9yv3r

  Mar 17, 2026
  5.0
  Had to stop for an overnight stay before a long road trip. The check in was fast and easy. The guy checking me in was efficient and polite with everything. The rooms were clean and comfortable. The parking lot was well lit and seemed secure. Would recommend to anyone needing a quick stay.
• MG

  Milisha Golden

  Mar 1, 2026
  5.0
  I just want to take a moment to shout out Les, the property manager at SureStay by Best Western Castro Valley. Not only is he professional and hospitable, but he truly goes above and beyond to accommodate guests whose situations may be a little different than others. That level of understanding and respect isn’t common, and it absolutely matters. Les is always friendly, approachable, and solution-oriented. The rooms are consistently clean, well-maintained, and comfortable. The entire property has a welcoming, positive vibe that makes you feel safe and respected. On top of that, the entire front desk and housekeeping staff deserve recognition. They’re always friendly, extremely helpful, and professional. You can tell the team works together to keep the place running smoothly and to make guests feel genuinely cared for. If you’re staying in the area and want somewhere clean, welcoming, and managed by someone who actually cares, this is it. -MJ
• AS

  A S

  Nov 25, 2025
  3.0
  Unfair lending practices rights violations The staff at this motel are very kind and accommodating, and they work well together. For an older property while the building is worn and it can show in the rooms; the rooms are decent, parking is good, and the breakfast is basic but acceptable. The main concern is the management. The manager, who is older, openly described himself as an “angry person” and mentioned that although he could retire, he chooses not too because he feels no one else can do the job. Unfortunately, it shows—his patience for this type of work seems to have worn thin. More troubling is how the manager and owner handle long-term stays. Although there’s a stated 14-day rule, it’s not applied consistently. Some guests are allowed to stay long-term even though it smells like smoke in their non-smoking room while others are told they cannot stay even the 14 days, with no clear reason given. From what I observed, these decisions appeared influenced by race and personal background.—it's illegal. "42 U.S.C. §2000a (a)All persons shall be entitled to the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation, as defined in this section, without discrimination on the ground of race, color, religion, or national origin." It’s disappointing because the regular workers are genuinely great, but the discriminatory practices of the management overshadow what could otherwise be a good experience.

Frequently Asked Questions About SureStay by Best Western Castro Valley