Hilton Grand Vacations Club MarBrisa Carlsbad

Reviews

• PL

  Patrick Lehrmann

  3 days ago
  3.0
  The only negative is they could improve their walking paths a bit asphalt is starting to get pretty ugly
• JW

  Justin Weaver

  Feb 25, 2026
  1.0
  Hilton Grand Vacations is a terrible company. Do not deal with this company. We were huge Hilton fans and have stayed at Hilton properties, but this company has ruined it. So I warn you, do not book with them. Go with a different company other than Hilton.
• ES

  Edward Smith

  Feb 25, 2026
  1.0
  This was honestly one of the worst hotel experiences we have ever had. We completed pre-check-in and were assigned a first-floor room. Upon arrival, we were told it was not ready. Later we received a text saying our room was ready, so we drove back — only to be assigned a completely different room in another building on the second floor. I am a disabled veteran and retired Fire Captain, and my wife has an injured knee. We specifically needed a first-floor room for accessibility reasons. On the second day, when I contacted guest services to ask why we were moved, we were told the reason was that the elevator in the building of our original first-floor room was broken — yet we had been initially assigned a first-floor room in that same building. Ironically, the elevator in the building we were moved to broke the following day. The room itself was very dated and poorly maintained: • Paint chips and sloppy paint work (not cut in along edges) • Bugs inside light fixtures • Missing screws in fixtures • Thermostat cover missing • Rust and dirt on the toilet paper holder • TV was not a smart TV • DirectTV box had intermittent connection issues • Hot tub did not work (no signage posted, and it still wasn’t working the next night) There was also a dirty sock left on the sidewalk outside for two days while housekeeping and maintenance staff repeatedly walked past it. During our stay, my wife became sick and vomited, which only added to the stress of an already frustrating experience. I attempted to speak with the manager but was told he was “having a busy morning.” My number was taken, but instead of the manager calling, another employee contacted me three hours later asking if there was anything they could do. I specifically requested to speak with the manager and never received that courtesy. This stay was part of a promotional package to attend a Hilton Grand Vacations presentation. We raised our concerns again during the presentation and were told they would “make it right.” Nothing was done. This is Carlsbad. This is marketed as a resort. I have stayed in basic motor inns that were cleaner, better maintained, and better managed. Extremely disappointing experience.
• GV

  Gloria V.

  Feb 23, 2026
  4.0
  This was our first time at Mar Brisa. We stayed in a 2 bedroom lock-off unit. It was a nice room with plenty of space for the 4 of us. We also liked that there was a private entrance to Legoland. This was convenient for us because we can just leave the property and walk the trail and head into Legoland.
• NE

  Nader Emami

  Jan 28, 2026
  3.0
  The staff at MarBrisa are genuinely nice and welcoming, and the hotel itself is overall clean and well maintained. The property has a pleasant feel and housekeeping standards were solid throughout the stay. That said, there were a couple of disappointments. There was no indication that Gold status carried any meaningful recognition or benefit during the stay. While this isn’t a major issue, it was noticeable that the status seemed to have no impact or acknowledgment at all. The biggest drawback by far is the parking fee. At $38 USD per day (roughly $60 CAD), the cost is excessive and painful, especially converted. This is a price you would expect to pay for valet in downtown San Francisco or New York. This fee honestly made me regret staying here as it was almost a third of the cost of the stay. Overall, a clean hotel with friendly staff, but the parking cost alone would make me think twice before booking again.

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