Cape Rey Carlsbad Beach, a Hilton Resort and Spa

Reviews

• MW

  Michelle Werner

  6 days ago
  1.0
  UPDATE: I was not able to get my receipts when i checked out they said something about a computer reboot/start of shift issue. I requested both my coworker and my receipts to be sent to me since I was paying for both. I only digitally received one. I called this evening and upon receiving her bill we were charged for a car we told the check in clerk at 9:40pm on 2/24/26 we did NOT have a car. We also did NOT request an upgrade - we actually tried to get on the same floor and my coworker requested a room close to mine. My coworker's room was moved and cited to 'maintenance' issues. Yet an UPGRADE FEE was placed on her bill. I argued this when I Called and the call center individual cited that my coworker 'requested' this in her app. I was in her room and she did not receive an upgrade - she was on the second floor. The rate we paid was already for an ocean view so this is theft. After calling into the call center, transferred to the front desk, then transferred to accounting (no one was there), back to the operator, then back to the front desk looking for a manager WHO WAS NOT THERE. I will be conducting a chargeback for the $40 daily parking fee, and the $10 daily upgrade fee. I had a 3 star rating initially but the HASSLE of trying to make this right was bizarre. No one could help me. Front desk never called for engineering work order the first time I called. I called again upon returning after 9pm at night. I called the front desk to state the engineer never got the first work order and only then did they admit fault that one was never sent in the first place. They did ask how I would like to resolve it. I asked for points. As of writing this review no points have been deposited to my account. Quick grab food options not regularly replenished. Issues connecting to the wifi and staying connected. Rooms dated and worn. No room service option beyond snacks for a resort.
• FK

  felice kinnear

  Feb 17, 2026
  1.0
  This has been the most disappointing stay - I booked this under the promise of 25,000 points to my hilton honors account if I completed a presentation. I was over charged and the points never appeared in my account. I have tried 5 seperate times to resolve this, I've talked to Ron, Zian, Jerry and Raffael. None were able to help me and when I provided proof of my stay and confirmation number they conveniently disconnected. Very time consuming and still no points.
• OP

  Omar Padilla

  Feb 15, 2026
  1.0
  Chandler’s and their staff were amazing. The food was excellent and the drinks and services from the restaurant staff were great as well. The reason for my one star is because I had an appalling experience with the vallet service. Specifically with Ramon the vallet man who was rude and snarky with me when I valeted my car. I made a comment about Ramon’s attitude to the front desk manager who did say he’d talk to him. Upon returning to the front stand I politely asked Ramon for my keys , and as my fiancée were walking away he says “oh and thanks for the complaint by the way” in the rudest snarkiest manner. I asked him why he would say that to me, and he said because “he can” to which I said “I’ll go ahead and make a second complaint” and he said “go right ahead”. After speaking with the front desk manager, I told him exactly what just happened and the manager did apologize was very professional but essentilly let me know there’s nothing other than the warning he can do to Ramon since in his words “Ramon obviously doesn’t care what I say”- which obviously he does not. All this to say, Ramon the valet completely ruined our Valentine’s Day outing and I feel like I paid $350+ to essentially have a valet be rude to me. Not to mention I specifically asked Ramon and the valet gentleman not to move or drive my vehicle as it is currently in very sensitive condition when I got back, my vehicle was in a completely different spot when I asked Ramon about this. He lied and said he never moved it even though I have a dash cam to prove otherwise also Jared the other valet also backed up a Ramon and lied to me and said nope I can assure you no one moved your car even though I checked my dash cam when I got home and it was very clearly moved without any lights on, and my E brake was still on causing damage to my car.
• DD

  Dan&Robyn

  Feb 10, 2026
  4.0
  This was a solid 4 Star experience PROS Located adjacent to beach Friendly Staff Hotel very clean Grounds are beautiful Bus Stop 5 min away Restaurant and Spa on site Bicycles avail - Cost included in Resort Fee Shuttle available - within 5 miles Cons Far from town Cost seems high Didn't really feel like a 'resort' Room decor rather plain Parking is expensive We asked for late check out, but we were told the latest time available was 12:30p due to 'high occupancy'- this felt off : it is February and hotel didn't feel busy. I rated 'up' because: - Check in experience was super. Bob was very welcoming, and provided us with an upgrade. He explained the 'Blue Chip' program- which I love. We were given a blue poker-like chip to hand to any employee who we felt provided excellent service. We were provided a $30 food & beverage allowance as Diamond members Figuring out who to give the blue chip to was difficult. Everyone we met was very polite and friendly. Standouts were Riley and Eric at the restaurant. Ultimately, we gave it to Blake, in valet. He brought us to the village in the hotel shuttle. Super polite and professional. All in all, we had a great stay
• RL

  Rachelle Lim

  Feb 6, 2026
  1.0
  *Privacy and Safety Concerns* We experienced repeated interruptions due to miscommunication at the front desk after extending our stay. My husband confirmed the extension three separate times and was told everything was fine and that we just needed new key cards. Despite this, hotel staff opened our door twice, interrupting me while I was in work meetings because they thought we were checking out. The following day, someone else opened our room door, and we still don’t know who it was. While the room itself was fine, the lack of communication and unauthorized room entry raised serious concerns about privacy and safety and significantly impacted our stay.

Frequently Asked Questions About Cape Rey Carlsbad Beach, a Hilton Resort and Spa