Best Western Carlsbad by the Sea

Reviews

• SG

  Stephanie Gutierrez

  2 days ago
  5.0
  My husband and I have been using this hotel for the last year and a half. We use Hotels.com and we also have the Best Western app and we are members. I want to acknowledge Sean. He was very helpful handling my refund, And explain explaining the best way possible for me to rebook for another date. Every time that we have stayed, we’ve always been very satisfied with the rooms, the service and the check-in as well as all the staff. This is definitely our go to hotel and I appreciate every single staff member that works here.
• CB

  Carlos Ballesteros

  Oct 25, 2025
  5.0
  Very kind and helpful staff Tim the manager was very helpful.
• KA

  Kriskel Austin

  Oct 11, 2025
  1.0
  The rooms have bedbugs, and the noise is unbearable—not only from the highway but also from ongoing construction. It’s been a true nightmare. The only saving grace was the front desk team—Lynn and Icie—who went above and beyond to assist me through this ordeal. Lynn, in particular, showed such professionalism and care that she truly deserves to be the next General Manager.
• RG

  Ron Gibson

  Oct 8, 2025
  1.0
  Room smelled like a mixture of bleach, tobacco and marijuana. Sofa was hard as a rock plus makes you sit perfectly vertical. The kitchen is typical, but there’s no cookware, dinnerware, or utensils deeming the kitchen useless. The bed is also hard as a rock, and the pillows are pancakes. I woke up after 4 hours of sleep with back pain. The doors don’t shut properly, and the bath fan is super loud. I originally booked 4 nights but checked out after 1. Never again will I go to this hotel.
• KL

  Kim Lang

  Oct 5, 2025
  2.0
  Let's start with the pros: Noisy but expected with highway Good location, safe Clean Pool ok Staff was helpful The soap/lotion/shampoo/conditioner were nice. Now the cons: HORRIBLE and I mean HORRIBLE mildew/musty smell. My whole family coughed all night the first night. The second night we turned off the AC unit, which we think was the main cause and kept the window open. A lot less coughing but noisy. If you're sensitive to smells or have lung problems, you shouldn't stay here. We switched rooms with no change in the smell. The hot tub bleached my son's swim shoes. So glad he didn't get in fully. I put my feet in and my skin burned instantly. The pool didn't do that, but it was chilly. Very limited towels. I thought the room wasn't cleaned and the staff said there was 2 sets but we needed 3. I guess I have been spoiled with having extra towels. Also, no shower mat. Had to use one of my precious towels so we wouldn't slip. The body wash holder did not have a bottle in it. I was told they don't have any more body wash and we were given given bars. When we changed rooms, the new room had body soap. The smoker detector light is very bright, lights up room up the whole room. Kinda annoying. No way to darker it. Recommend a sleep mask if you're sensitive. Bathroom light automatically turns on fan, so no way to be quiet when using the bathroom. The carpet always felt damp, so I wouldn't take off my sandales. Needs maintenance- peeling paint, loose light fixtures, peeling stucco, cracked ceiling. Our windows screen wasn't only ripped but the frame was bent and broken. Tv remote was broken. You couldn't adjust the volume. Breakfast is more of a continental styles with only powdered eggs and potatoes. Room size was smaller than expected. We travel a lot. I've been to hotels in jungles that didn't smell this bad. My husband is a diamond member. This hotel will definitely be crossed off our list for the future. It seems like an owner problem, since the staff were very accommodating. They must get complaints regularly.

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