Business Details
About
Hotel
Daily Mandatory Charge includes: California Tourism Assessment. Be welcomed with a warm chocolate chip cookie upon arrival at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Located in The Pruneyard Shopping Plaza in Campbell, CA, our hotel offers easy access to a wealth of shops, specialty food stores, international restaurants and leisure options, including a cinema. Downtown San Jose, Santana Row, the Santa Cruz Mountains, and the Santa Cruz Beach Boardwalk are all easily reached from our relaxed Campbell hotel.
All of our stylish guest rooms and suites feature a variety of amenities to make you feel at home, including a mini-refrigerator, a 42-inch TV, USB charging outlets, an ergonomic work desk and high-speed WiFi. We also offer expansive suites featuring additional space and amenities, including a sofa sleeper and balcony.
Host a successful event at this hotel in Campbell with five flexible meeting spaces, including our attractive Garden Terrace - perfect for weddings or celebrations. Stay productive in the 24-hour business center, offering a range of useful services and amenities. Start your day with a delicious breakfast as you read the morning paper. Energize with a workout as you overlook the Pruneyard Plaza Shopping Center in the 24-hour fitness center or swim in the heated outdoor pool with whirlpool spa. After a busy day, stroll along the scenic Los Gatos Creek jogging trail nearby or relax in our Mediterranean-inspired outdoor wine garden patio.
Location
DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
1995 South Bascom Avenue, Campbell, CA
95008, United States
Hours
Reviews
4.2
1,100 reviews
5 stars
556
4 stars
334
3 stars
114
2 stars
47
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Staff members received mixed reviews; while some were praised for their friendliness and helpfulness, others were reported as rude and unprofessional.
Noise Issues
Many guests complained about noise disturbances from outside and other rooms, making it difficult to sleep.
Room Quality
Rooms were described as clean and spacious, but some guests noted issues with outdated furnishings and maintenance problems.
Location
The hotel is well-located near restaurants and shopping, particularly within the Pruneyard shopping center.
Customer Service
Customer service experiences varied; some guests had positive interactions, while others reported poor handling of issues and complaints.
- DTDmitriy TsarkovNov 17, 20252.0This is the worst Doubletree I’ve ever been too. First, there’s absolutely no soundproof in the rooms: you will hear every sneeze and whisper from your neighbors and the person above you will sound like a jumping elephant. The beds and bedding are comfy, yes, but because of the noise, I was not able to get any quality sleep there. Secondly, the door locks are extremely weird: you get locked out and unable to open the door (even though the key works). You will notice grooved on multiple doors, because you have to push the handle far up instead of down to open the door, but the door decorations prevent that. Thirdly, the towels looked like someone chewed on the edges, there were stains on the doors… The breakfast is ok with some strange decisions, like, putting pancakes on a plate under a lamp essentially drying them out; no whipped cream for the pancakes and waffles, etc. So, in the end, I had to cancel the second part of my stay and book a different hotel.
- TGTrisha GullardNov 7, 20253.0Our room was in a quite noisy location with staff talking loudly right outside of the room. Carts were going by and garbage being dumped at 8am on the first day and closer to 6am on the second day. The mini refrigerator was in a cabinet with a lip so high that the refrigerator door could not be openned.
- PAPAOLA VARGAS AYMATNov 4, 20254.0The best thing this hotel has is its location!!! The overall experience with service was very good. We truly appreciate Everson's (the food manager’s) attention and some staff from the front desk. The cleaning team is very kind. The only thing I would say that is not under our satisfaction is the rooms (the suites) because they indicate having queen-size beds, and they are actually full-size beds. Also, the main chair was found very dirty and with stains and little small things on the cushions.
- PAPhilly2 anywhereOct 26, 20252.0This is hard. The staff is absolutely lovely and extremely helpful. However, they are let down by hotel design and management decisions. My room was 3 doors down from the hotel restaurant which all noise funnels into the corridor. Then, outside my room are seating/socializing areas, and the walls and windows provide no insulation. It was LOUD. I included two videos, on around 10pm, another at 530 am which woke me up. The bed was comfortable, room was spacious and I had an exercise room which I utilized (the bike isn't great, but better than nothing). Then my upstairs neighbor must have been an elephant, as every step they took was incredibly loud as well. It's a good location, the staff are fantastic, especially the woman who was working the desk when I arrived, but I can't in good conscious recommend this hotel.
- TFTerri FreitasOct 7, 20251.010/7/25 I just called the Doubletree and spoke to a girl who was not nice at all! She said it would be 290 a night for either a king or queen. We are not going to stay at a place where the people are so unfriendly, especially when we are coming to town for our mother’s funeral services. I will no longer be trying to book a room at Doubletree in Campbell.
Frequently Asked Questions About DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
What accessibility features does DoubleTree by Hilton Hotel Campbell offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is breakfast available at the hotel?
Yes, breakfast is available for guests during their stay.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi and where is it accessible?
Yes, the hotel offers free Wi-Fi available in public areas along with a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Hotel Campbell?
No, pets including cats and dogs are not allowed at this hotel.
What fitness and recreational facilities are available at the hotel?
Guests can enjoy a free 24-hour fitness center equipped with elliptical machines, treadmills, free weights, and weight machines, as well as an outdoor heated pool with whirlpool spa.
Is there parking available for hotel guests?
Yes, self-parking is available for free at the hotel.
Are there any dining options within or near the hotel?
The hotel has one restaurant offering vegan and vegetarian meals. Nearby, you can find various dining options including Zyng Asian Grill, Kyoto Palace Japanese Steakhouse, LUNA Mexican Kitchen, Tessora's Barra di Vino wine bar, Cafe Artemis, Rock Bottom Restaurant & Brewery, PY Kitchen bar and wine bar, and Cold Stone Creamery ice cream shop.
What nearby shopping and personal care options are available around the hotel?
Guests can explore The Pruneyard Shopping Plaza featuring Blossom Nail Spa, Trudys Brides & Special Occasions, Trudys Prom, V's Barbershop, Books Inc. bookstore, Sunny Oh beauty salon, Hair By Carolyn, Salon Raché, Second Story Salon, and Unique Eyeware fashion store.
How can guests enjoy entertainment and leisure near the hotel?
Nearby leisure options include a cinema at The Pruneyard, the scenic Los Gatos Creek jogging trail, and fitness training at Row House gym. Guests can also visit local bars like Out of the Barrel beer bar and enjoy coffee at Peet's Coffee or Chủ Tịch Sa Cơ Đi Làm Review Phim internet cafe.