Business Details
About
HotelDoubleTree
Daily Mandatory Charge includes: California Tourism Assessment. Be welcomed with a warm chocolate chip cookie upon arrival at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Located in The Pruneyard Shopping Plaza in Campbell, CA, our hotel offers easy access to a wealth of shops, specialty food stores, international restaurants and leisure options, including a cinema. Downtown San Jose, Santana Row, the Santa Cruz Mountains, and the Santa Cruz Beach Boardwalk are all easily reached from our relaxed Campbell hotel.
All of our stylish guest rooms and suites feature a variety of amenities to make you feel at home, including a mini-refrigerator, a 42-inch TV, USB charging outlets, an ergonomic work desk and high-speed WiFi. We also offer expansive suites featuring additional space and amenities, including a sofa sleeper and balcony.
Host a successful event at this hotel in Campbell with five flexible meeting spaces, including our attractive Garden Terrace - perfect for weddings or celebrations. Stay productive in the 24-hour business center, offering a range of useful services and amenities. Start your day with a delicious breakfast as you read the morning paper. Energize with a workout as you overlook the Pruneyard Plaza Shopping Center in the 24-hour fitness center or swim in the heated outdoor pool with whirlpool spa. After a busy day, stroll along the scenic Los Gatos Creek jogging trail nearby or relax in our Mediterranean-inspired outdoor wine garden patio.
Location
DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
1995 South Bascom Avenue, Campbell, CA
95008, United States
Hours
Reviews
4.2
1,104 reviews
5 stars
556
4 stars
334
3 stars
115
2 stars
49
1 star
50
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Many guests reported significant noise disturbances from outside and neighboring rooms, affecting their ability to sleep.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.
Room Quality
Guests expressed dissatisfaction with the condition of the rooms, citing issues such as uncomfortable furniture, cleanliness concerns, and inadequate soundproofing.
Location Benefits
The hotel is well-located near various restaurants and shops, which was frequently highlighted as a positive aspect of the stay.
Service Consistency
There were mixed reviews regarding service quality, with some guests experiencing delays and unresponsiveness from staff, particularly in housekeeping and front desk interactions.
- JSJonathan Solórzano-HamiltonDec 15, 20252.0Been staying here for work about twice a month for 4+ years. Cost cutting and corner cutting keeps degrading a once-nice hotel experience. Lately they have been replacing the room furniture, once comfortable sofas and wingback chairs, with rock-hard IKEA-grade furniture that feels like it is fit only for staging photos, not sitting in or using. Now the place is only good for the bed (for now).
- DVDyllan VangemertDec 7, 20252.0Extremely noisy. Blaring music, people banging on rails outside, people yelling at the hotel bar, and can even hear people snoring from the floor above. All throuhout the night. Just terrible. Plus the curtains are thin and barely block out any light, which sucks with the parking lot lights shining directly into the room. If you'd actually like a good night's rest, do not stay here.
- FDFiliberto Flutsch Jr. (Beto Dinero)Dec 3, 20251.0Avoid at all cost! Probably thee single worst Hilton I've ever stayed at! Then, they make up reasons to charge you extra and, refuse to compensate you for wasting your time. I tried speaking to the manager on site about returning these extra charges but, he was completely rude. He refused to tell me what was the "proof" of why he refused the refund. Then, he acted like he couldn't check what this proof was for about 30 min. He was completely unprofessional, rude as well as lazy. His complete lack of customer service was overwhelming. On top of everything... Feels like a scam to gouge people for money...
- DTDmitriy TsarkovNov 17, 20252.0This is the worst Doubletree I’ve ever been too. First, there’s absolutely no soundproof in the rooms: you will hear every sneeze and whisper from your neighbors and the person above you will sound like a jumping elephant. The beds and bedding are comfy, yes, but because of the noise, I was not able to get any quality sleep there. Secondly, the door locks are extremely weird: you get locked out and unable to open the door (even though the key works). You will notice grooved on multiple doors, because you have to push the handle far up instead of down to open the door, but the door decorations prevent that. Thirdly, the towels looked like someone chewed on the edges, there were stains on the doors… The breakfast is ok with some strange decisions, like, putting pancakes on a plate under a lamp essentially drying them out; no whipped cream for the pancakes and waffles, etc. So, in the end, I had to cancel the second part of my stay and book a different hotel.
- TGTrisha GullardNov 7, 20253.0Our room was in a quite noisy location with staff talking loudly right outside of the room. Carts were going by and garbage being dumped at 8am on the first day and closer to 6am on the second day. The mini refrigerator was in a cabinet with a lip so high that the refrigerator door could not be openned.
Frequently Asked Questions About DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza
What accessibility features does DoubleTree by Hilton Hotel Campbell offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is breakfast available at the hotel?
Yes, breakfast is available for guests during their stay.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi and where is it accessible?
Yes, the hotel offers free Wi-Fi available in public areas along with a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Hotel Campbell?
No, pets including cats and dogs are not allowed at this hotel.
What fitness and recreational facilities are available at the hotel?
Guests can enjoy a free 24-hour fitness center equipped with elliptical machines, treadmills, free weights, and weight machines, as well as an outdoor heated pool with whirlpool spa.
Is there parking available for hotel guests?
Yes, self-parking is available for free at the hotel.
Are there any dining options within or near the hotel?
The hotel has one restaurant offering vegan and vegetarian meals. Nearby, you can find various dining options including Zyng Asian Grill, Kyoto Palace Japanese Steakhouse, LUNA Mexican Kitchen, Tessora's Barra di Vino wine bar, Cafe Artemis, Rock Bottom Restaurant & Brewery, PY Kitchen bar and wine bar, and Cold Stone Creamery ice cream shop.
What nearby shopping and personal care options are available around the hotel?
Guests can explore The Pruneyard Shopping Plaza featuring Blossom Nail Spa, Trudys Brides & Special Occasions, Trudys Prom, V's Barbershop, Books Inc. bookstore, Sunny Oh beauty salon, Hair By Carolyn, Salon Raché, Second Story Salon, and Unique Eyeware fashion store.
How can guests enjoy entertainment and leisure near the hotel?
Nearby leisure options include a cinema at The Pruneyard, the scenic Los Gatos Creek jogging trail, and fitness training at Row House gym. Guests can also visit local bars like Out of the Barrel beer bar and enjoy coffee at Peet's Coffee or Chủ Tịch Sa Cơ Đi Làm Review Phim internet cafe.