Cleanliness
Many customers praised the cleanliness of the rooms and common areas, although some reported issues with maintenance and sanitation.
Staff Service
The staff received positive feedback for being friendly and accommodating, though there were complaints about poor customer service in certain situations.
Amenities
Guests appreciated the complimentary breakfast and the availability of amenities like a pool and gym, but some noted that maintenance issues affected their experience.
Location
The hotel is well-located for travelers crossing the border, but some guests expressed concerns about safety and the surrounding area.
Value
While some guests found the rates reasonable, others felt the pricing was high compared to the quality of the facilities and services.