SureStay by Best Western Buena Park Anaheim

Reviews

• JW

  johann waldner

  Nov 19, 2024
  1.0
  Pics are very deceiving. It’s a budget friendly hotel but pics make it look waaaays nicer than it really is
• PD

  Patricia Homan Davila

  Aug 15, 2023
  1.0
  Do not book this hotel unless you have to! This is a family-owned franchise (Best Western), and I believe it's important that we support our neighborhood businesses and our local communities However, some changes need to be made here if they intend to stay open. In my personal opinion. The rooms are cute and dare I say... cozy? The decor has a hint of the decor in India, but there's a few Creature Comforts that are missing that would make our visit to this Motel a bit more comfortable, since we're away from our homes. Sadly, it doesn't matter that it's a family-owned business when we are not meant to feel like we're at home here. BREAKFAST!: The orange & apple juices are served mixed with water by ½ ! It's the worst breakfast I've ever been served! Even Motel 6 is better with just coffee in the morning. Don't offer something you don't have! They are cutting Corners to the point where I SAW the same three pieces of bread in the lobby where they serve breakfast and watched the lady who works in the morning use the tongs and a mask on her face to put those three pieces of bread back into the no-name store brand bread bag it came in! Simply disgusting! They should have just thrown it out! Other delectable offerings at breakfast: STALE MINI MUFFINS MINI CINNAMON BUNS. QUAKER OATMEAL PACKETS 2 CEREAL DISPENSERS with no-name brand cereal Inside the little fridge, thats right next to their broken toaster they had a glass carafe with milk in it next to a styrofoam bowl with four pats (pieces) of butter. And they have a thermos with what they call Coffee, but I call not Starbucks, not even Folgers! That's it! That is what they call continental breakfast and this what said full breakfast on Priceline but Best Western doesn't stand behind any hotel using their name POOL & HOT TUB: CLOSED down by the City Health Department for overgrowth of algae & whatever else was going on. I am a victim along with my family of false advertising! No full breakfast, No continental breakfast, No swimming pool, no hot tub Then there's housekeeping: So, When you go to the office to GET the towels and sheets that you're missing, the owner in the afternoon will make sure to check your room to be sure you're not stealing they're $2 towels or $3 sheets! They will make you feel like a criminal, not like part of the family. They are here to do a job and not to make you comfortable. I am truly torn over this, but I'm over being nice. I'd rather be honest. I didn't feel at home here. Again, I was made to feel like a criminal when the owner wanted to check my room for the missing towels & sheets! I wouldn't steal this low quality stuff.Just because I save my money on hotel stays doesn't mean I don't any. So: The rooms are clean If more than 2 in your party? MAKE SURE that they put enough towels, etc? There is no microwave There is no safe 2 flat sheets & 1 blanket p/ bed. There's a coffee maker The housekeeper didn't even REMEMBER to replace the pillow cases, towels, washcloths, nor hand towels. It's just not worth the money. It's better than most Motel 6, but do consider that a 2 br apt/house rents at about $35-$50 a day around this neighborhood.
• TM

  Tony Madariaga

  May 30, 2022
  1.0
  Charged me 600 for one night in a 30 dollar room
• RH

  Ryan Hamilton

  Aug 6, 2020
  1.0
  they have good customer service... i guess, cant blame the people in the office for managments gross neglect of the property. I dont feel they have met any of the covid guidelines, I found roaches in my room asked to switch moved me two floors away and there were roaches in that room as well. The wifi doesn't work hardly at all. This is very very poor kept facility and I don't recommend staying here

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