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The Holiday Inn Resort Big Bear Lake is a unique and amazing experience conveniently located in Southern California. Our Holiday Inn Resort Big Bear Lake prides itself on being one of Big Bear's most desired hotels. We are located 7,500 feet above sea level in the heart of the San Bernardino Mountains, yet within a short scenic drive from Los Angeles, Riverside, San Diego, Las Vegas and Phoenix. Experience Big Bear's first-class skiing, snowboarding, fishing, golf, shopping and endless outdoor adventures, all minutes and often simply steps from our Resort.
Located in the quaint and historic downtown of Big Bear Lake, you are within walking distance of shopping, restaurants, the Lake Boardwalk and local specialty shops! The Holiday Inn Resort is unique to the Big Bear experience with every room and suite offering quality service and highly desired mountain cabin atmosphere, yet with all the modern conveniences of free WiFi, fitness facilities, event and banquet facilities, Rental Car counter as well as the inventive and renowned Stillwells Restaurant. After a long day of being outdoors or shopping, relax in our seasonal outdoor pool and hot tub. Our unmatched service and mountain lodge inspired wedding and meeting facilities accommodate up to 400 attendees for your special occasions.
Location
Holiday Inn Resort the Lodge at Big Bear Lake by IHG
40650 Village Drive, Big Bear Lake, CA
92315, United States
Hours
Reviews
4.1
1,322 reviews
5 stars
678
4 stars
363
3 stars
114
2 stars
67
1 star
100
What are people saying?
AI-generated from recent customer reviews
Air Conditioning Issues
Numerous guests reported that the air conditioning was not functioning, leading to uncomfortably warm rooms and sleepless nights.
Customer Service
Feedback highlighted a lack of professionalism and responsiveness from staff, with many guests feeling dismissed or poorly treated.
Facility Maintenance
The hotel was described as outdated and in disrepair, with issues such as broken amenities, unclean pool areas, and general neglect of maintenance.
Location
Despite the negative experiences, many guests appreciated the hotel's prime location near shops and restaurants.
Mixed Staff Experiences
While some staff members received praise for their helpfulness, others were criticized for poor service and attitude.
- NPNolan Palmer2 days ago1.0I do not leave reviews often, and even less often do I leave bad reviews. Our hotel room was completely inhabitable. The room was 85 degrees with the window open and even the door to our room open all night. I had called the front desk and was told there is nothing that can be done about the heat. I then read reviews and noticed we are not the only victims. Until management can pony up to fix the AC, I would sleep in my car before spending another night here.
- WLW lukeNov 9, 20252.0all the rooms are hot no air conditioning The rooms were over 80° No hot water. For costing over $220 a night this was not to our expectation.
- MLMarcela LemeryNov 7, 20255.0Nice clean hotel in a perfect location. It wasn't as quiet the second night as the first because of someone that kept walking back and forth above us, which I found pretty strange. Room had a fireplace which was pretty cool. Perfect location if you don't want to drive around and want to be able to walk to the stores, restaurants or to have a drink.
- TPTess PadillaOct 26, 20253.0The AC in the rooms weren't working so they're using central air which made it uncomfortably warm. We had to keep opening our sliding door which had no screen doors which is like a cheap motel. We requested for upper balcony at time of reservation but got bottom floor. We cracked open the door in the middle of the night on the bottom floor to cool the room. Tried to sleep with one eye open to monitor the door and making sure no critters wandered into our room. The hotel is a little dated and needs some upgrade. It's more like a standard hotel vs a "resort". Location sits right at the entry of the village which is perfect walking distance to the shops and lake. Hope they can improve the hotel AC and add in the screen doors. Overpriced for it's condition.
- TATasha ApoliOct 24, 20251.0I came here last year it was a great experience. I recently came back this year in October for a 2 night stay completely different experience. As soon as we checked in rude customer service and the bathroom sink did not work in one of the rooms I reserved. Both rooms were extremely cold had problems with the heater. There was a problem with one of the maintenance staff he kept following staring at my husband stalker vibes I felt unsafe, I did report this to the Supervisor. After check out I was charged for many fees one was a charge for my service animal $150 which I stated to the check in staff that I have the documentation and $150 for noise violation because my dog was barking. Saturday 10/18 spoke to Debra she agreed to refund a total of $180 also spoke to Stephanie regards to the refund she also said it was being refunded. As of today no refund has been accredited to my account. Spoke to a gentleman today he stated that I need to speak to my bank representative, I spoke to my bank representative and no refund has been processed in my account. The whole entire staff are liars and unprofessional. I will be reporting this issue to FTC.
Frequently Asked Questions About Holiday Inn Resort the Lodge at Big Bear Lake by IHG
What are the check-in and check-out times at Holiday Inn Resort the Lodge at Big Bear Lake?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Resort the Lodge at Big Bear Lake?
Yes, pets are welcome at the hotel.
Is breakfast available for guests at the hotel?
Yes, breakfast is available at the hotel.
What fitness facilities are offered at the hotel?
The hotel has a free fitness center featuring elliptical machines, free weights, and treadmills.
Are there dining options available within the hotel?
Yes, the hotel has 2 restaurants including Stillwells Restaurant, which offers American cuisine and has a bar.
Is Holiday Inn Resort the Lodge at Big Bear Lake accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and is mobility accessible.
What nearby entertainment options are available for guests staying at the hotel?
Guests can visit nearby venues like Big Bear ROMP for arts and concerts or explore local shops and galleries such as Gallery-The American Landscape.
Are there convenient transportation options close to the hotel?
Yes, Enterprise Rent-A-Car is nearby, making it easy to rent a car for exploring the Big Bear area.
What local dining spots can guests visit near the hotel?
Guests can enjoy nearby restaurants such as Murray's Saloon & Eatery, Stella Luna (vegetarian cuisine), Local Tropicali (Hawaiian food), and La Bamba (Mexican restaurant and bar).