Business Details
About
Hotel
Located in Big Bear Lake,CA, the Chateau Big Bear Boutique Hotel, BW Signature Collection is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Chateau Big Bear Boutique Hotel, BW Signature Collection
42200 MOONRIDGE RD, Big Bear Lake, CA
92315, United States
Hours
Reviews
4.3
1,169 reviews
5 stars
684
4 stars
310
3 stars
95
2 stars
25
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Sherri and Jeff for their exceptional service.
Cleanliness
Overall, guests found the rooms and facilities to be clean and well-maintained, although some noted specific areas needing attention.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the fresh options available.
Parking Fees
Several customers expressed dissatisfaction with the unexpected $20 parking fee, feeling it should have been disclosed upfront.
Amenities
Guests appreciated the hotel's amenities, including the pool, jacuzzi, and game room, although some mentioned maintenance issues.
- BSBenneth SilvestreNov 14, 20254.0It is an amazing place to stay in the area, amazing breakfast, room has fire place, a jetted tub and a balcony. The room is cozy and comfortable, free wifi and excellent location though a bit distance from the lake itself. Will definitely comeback.
- LRLars ReddekerNov 13, 20254.0A nice experience staying there as usual. I will say I kind of miss the full service breakfast. The room with fireplace and balcony are always nice. Very comfy. Enjoy the lodge in general. Always stay there every time I come out. The check-in could be a little smoother at the front desk.
- BCBenjamin ChiangNov 11, 20254.0If you prefer firmer mattresses, this hotel might not be for you… otherwise it’s a decent hotel. The continental breakfast is alright, pretty standard. The game room and gym are pretty decent in size. The game room has pool, air hockey, table soccer, table tennis, etc. Our kids had some fun there.
- LBLorie BallNov 4, 20255.0Nice, quiet, great amenities on property (restaurant, quiet lounge area). As far as I could tell, you do have to navigate a few stairs, but maybe there is a way around that. Property feels on the older chateau side, but it was really peaceful and just what I needed.
- RMRandy MercerOct 27, 20255.0I have to tell you was going into this blind and found a gem here . Everything about my stay here was amazing . From the front desk all the way through check out and also the complementary breakfast on the way out very tasty. Rooms were amazing and the jets in the jacuzzi tub in the room were top-notch. Will be definitely staying here again . Probably will never stay anywhere else when I go to big bear .
Frequently Asked Questions About Chateau Big Bear Boutique Hotel, BW Signature Collection
Does Chateau Big Bear Boutique Hotel, BW Signature Collection offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi access throughout the property, including rooms and the business center.
What are the check-in and check-out times at the hotel?
Check-in time is at 16:00 and check-out time is at 11:00.
Are there fitness facilities available at Chateau Big Bear Boutique Hotel?
Yes, the hotel has a fitness center available for free, including elliptical machines, treadmills, and free weights.
Is the hotel accessible for guests with mobility needs?
Yes, the property offers accessible parking, accessible elevators, an accessible pool, and is mobility accessible.
Does the hotel have dining options on-site?
Yes, there is one restaurant on the premises and the hotel also has a bar.
Is parking available for hotel guests and is there a fee?
Free self-parking is available for guests at the hotel.
What amenities does the hotel offer for families with children?
The hotel is kid-friendly and children up to 12 years old stay for free.
How can guests get around locally while staying at the hotel?
The hotel provides a local shuttle service to help guests get around the area.
What nearby attractions can guests visit when staying at Chateau Big Bear Boutique Hotel, BW Signature Collection?
Guests can explore Big Bear Mountain, which offers activities such as skiing and lake recreation, great for outdoor adventures before or after their stay.
Is Chateau Big Bear Boutique Hotel, BW Signature Collection part of the Best Western brand?
Yes, it is part of the BW Signature Collection by Best Western.