Chateau Big Bear Boutique Hotel, BW Signature Collection

Reviews

• BS

  Brad Stone

  1 day ago
  5.0
  We had a great time. Thank you, Brad and Ena Stone.
• GH

  Gregg Hokuf

  Apr 6, 2026
  5.0
  Room was fine~ staff extremely helpful~food was good~we enjoyed our stay~~~
• JS

  Jay Spears

  Apr 3, 2026
  5.0
  Professional, friendly, quiet, and comfortable. We think a hotel charging you to park on their property while you rent their room is an abomination, but this was offset by the free EV charging, which we would have had to pay for elsewhere.
• TT

  Tamtam

  Mar 20, 2026
  4.0
  The hotel was undergoing construction in the jacuzzi area but did not post that the hot tub would not be available for the 3 days we were there. I selected this hotel for the available hot tub. Internet went down yesterday while we were relaxing in our room not to recover till today before we left. Would have been nice to have a small table in the room for card playing, snacks etc. The breakfast bar was yummy and the coffee was good! The game room had a lot of options, but everything was worn. I can't actually say the cost.
• CF

  Carolyn Frame

  Feb 25, 2026
  5.0
  My husband and I recently stayed in Big Bear, and I want to recognize & commend Sherri Hoffman, General Manager of the Best Western Chateau Big Bear Lake, for the truly exceptional leadership & service she demonstrated during a recent severe winter storm that caused a complete power outage at the property. On the morning of our scheduled arrival, Feb 18, 2026, several telephone poles had gone down due to high winds and snow, leaving the hotel without electricity or functioning phone lines. Rather than waiting for arriving guests to discover the situation on their own, Ms. Hoffman took the initiative to personally contact us using her own cell phone to inform us of the outage & provide a transparent update on conditions. She felt it was important that we have accurate information before making the drive up the mountain — and that level of foresight & care immediately stood out. Even more impressive, since the phone lines were down, she provided us with her personal phone number so we could reach her directly for updates throughout the day. We contacted her into the evening hours, well beyond what I would imagine would have been the end of a long & stressful workday —where she promptly & graciously confirmed that although the phone lines were still down, the electricity had been restored. Because of her diligence & clear communication, we were able to confidently make the decision to head up the mountain that evening. In today’s world, it is rare to encounter someone who takes such ownership, initiative & personal responsibility for guests experience. Not only is this hotel in a perfect location for a great Big Bear experience, we truly felt that our comfort was a to priority of theirs!

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