Best Western Plus Carlton Plaza Hotel

Reviews

• FH

  Francis Ho

  2 days ago
  5.0
  Fantastic location to use as a base to explore downtown Victoria. Consistent friendly service from all of the staff. I appreciate the text "check-ins" and even more surprised with the speed of responsiveness. The rooms very clean, nice to have remote controls will fully charged batteries where the TV is very responsive, and even nicer the windows open a bit for fresh air. A very nice touch with the coffee and hot chocolate machine next to the elevators to the left (suggest put a water thing there too). The valet parking with unlimited in/out privileges is an excellent value, especially given they park it in a secured covered parkade around the corner. Very efficient check in/out front desk. Both Nadine and Nick super professional, friendly, and helpful. Nadine took it to next level when I was in a rush and she walked me to the secured parkade to get my car. Definitely will be back in the future.
• JM

  John Meyet

  May 8, 2026
  4.0
  Front desk and valet service were excellent. Favourite detail in the room was the HDMI extension attached to the TV for easy access. The window was a little bit stiff to open and close, but central and walkable location were a definite bonus.
• BN

  Brian Nasset

  May 6, 2026
  5.0
  Just spent only one night there recently on a tour Hotel staff was exceptional when there was any kind of problem they were very quick to try to work out any issue and when even there was a slight delay in our room being ready they offered us to Starbucks cards and it only turned out to be like a 15 minutes they just seemed to really go above and beyond what most Hotel staff that I've seen do the bed was extremely comfortable the room was well-appointed definitely a stay again place for us
• EB

  Ellexis Boyle

  May 4, 2026
  5.0
  The only hotel I stay at in Victoria. Excellent customer service and management. Rooms are great and location fantastic. Ive stayed her a few times and have been so impressed that I've booked for my wedding and guests to stay here. Excellent all around and the hotel Restaurant, Ruby, is best breakfast place in town.
• SP

  Shailesh Patel

  Apr 24, 2026
  5.0
  This is the first 3* hotel I have stayed. I would mainly stay in 5*. My daughter booked this hotel. I was expecting basic room but instead I was surprised that is it well fitted. Clean, comfortable and bright. Location is nice and most of all the people on the front desk. Silvia was absolutely amazing i have never come across such a lovely person working on the front desk. Very helpful and gave us lots of pointers to make our stay comfortable in Victoria. She is an ambassador for BEST WESTERN. I would stay here again and would reccomend.

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