SureStay by Best Western Smithers

Reviews

• JM

  Jamie Moore

  May 13, 2026
  1.0
  If I could leave a negative star I would. I’m extremely disappointed with the level of customer service I received from this hotel. Due to an unexpected vehicle breakdown, I was unable to make my reservation and contacted the hotel as soon as possible to explain the situation. I wasn’t demanding a full refund — even some kind of partial credit, discount, or basic effort to help would have shown some understanding. Instead, I was told the front desk agent would speak with management and call me back. That never happened. I had to follow up myself, only to be told they would do absolutely nothing to assist. I understand hotels have policies, but customer service and basic compassion still matter. Emergencies happen, and the complete lack of communication or willingness to help left a very poor impression. Unfortunately, based on this experience, I would not book here again.
• KC

  Kailey Churchill

  Mar 29, 2026
  1.0
  Do not stay here. The room was disgusting. It reeked of cigarette smoke, the shower water smelled of rotten eggs, the bed had bedbugs, the towels were not clean and the carpet was stained. Overall it was a disgusting experience and would suggest staying anywhere but here. Your car would be a better place to sleep….
• MS

  mike sner

  Mar 26, 2026
  1.0
  March 24th 2026 bed bugs present. I'm bit all up, it's itchy and incredibly irritating. Consider any other place, or sleep in your car. Not the only complaint
• US

  Ulana Slavin

  Mar 23, 2026
  1.0
  If you want bedbugs in your luggage, then this is the place for you. I wanted a nice little getaway, but I came home with a nightmare. Discovered that previous reviewers left comments about this location having bedbugs 7 months ago... clearly, the problem is not being dealt with appropriately. When I contacted SureStay to notify them that they were my suspected source of the infestation now in my home, they stated that they knew and confirmed the room numberS (yes plural) they knew about the bedbugs, and still let us stay there. They asked me not to write a review :) If you have stayed here CHECK YOUR STUFF.
• NP

  Nekita Paradis

  Feb 21, 2026
  3.0
  The location is close to down town. Staff are so nice. The rooms come with a kitchenette, price friendly, seems like a safe location, but the hotel has a musty smell. The renos are poorly done. I think if your here for work this is perfect, if your here for a romantic getaway maybe not

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