Best Western Northgate Inn

Reviews

• AA

  Alex

  5 days ago
  1.0
  I have never in my life been treated so poorly and rudely.by a front desk worker. The rooms smelled of a mixture of mold and curry. The AC or heat pump unit was moldy...and this was the second room we went to after the first one was so smelly it made our eyes water...rude and unfriendly front desk manager made comments about my sexuality shoukd be fired and lawsuit pending...if you are rude and hate people...perhaps you shouldn't work in the service industry....even if its in nanaimo.
• JG

  James G

  May 9, 2026
  4.0
  The Continental breakfast is standard.
• SM

  Sue M

  Mar 21, 2026
  5.0
  An unexpected stop over and had zero personal supplies - Arrived late at night and the front desk agent, I think his name is Tyler, was amazing !!! I asked him if he happened to have toothbrushes and he did he also kindly provided me deodorant and a comb. I had a car problem and had to stop unexpectedly, thank you Tyler!! Also the room was super clean and bed so comfy, all the morning staff were so pleasant they said hi and asked if I slept well!! Breakfast was also really good too. So an unexpected stop over was not only a great relief after being on the road but enjoyable!!!! Thank you !!!
• CE

  Colleen EW

  Mar 14, 2026
  5.0
  The is a great stay-especially if you fly into Nanaimo and are heading to the West side of the island and need to provision. The Front Desk fellow was very helpful and accommodating. The room was excellent-large, clean, comfortable bed and bathtub. I didn’t expect a hot breakfast with bacon, scrambled bread and a good quality grain bread. The hotel is a short walk to a Superstore, liquor store and a Brown’s Social restaurant. A great stay!
• LJ

  Lindsay Johnston

  Feb 26, 2026
  4.0
  This hotel is a gem!!! The rooms are basic and no nonsense but they elevate them with the cleanliness, great pillows (and many pillows) comfortable beds, clean, clean and clean bathrooms with lots of towels. The staff goes above and beyond for their guests to make sure they are happy. Breakfast is great and the breakfast room is fantastic. Staff at the desk, cleaning staff and food staff are all very nice and polite. Well equipped fitness center had enough to get me through 3 days without needing to go elsewhere. I have stayed at this hotel for business over the last 3/4 years and the quality, service and cleanliness has only improved with every stay. I travel for work a lot and for the price point and for the location and services this hotel is a serious gem! Don’t hesitate to book it. The only reason I didn’t give 5 stars is I appreciate some amenities that they just don’t have as a 3 star inn, not their issue, just my point of view.