Best Western Cowichan Valley Inn

Reviews

• AS

  Alex Spier

  2 days ago
  1.0
  The staff here were exceptionally rude, it's like they forget that they work in a customer service industry. I came here on a work trip where we place a credit card down for all charges, including room deposit. When I explained this to the front desk staff who checked me in, he refused to even look for the credit card we placed on file and tried to charge me the deposit. I wasted 30+ mins checking in trying to explain this to him. Half the rooms here face an extremely loud highway and the sound proofing in the rooms does not exist On my last day while I was unloading a bunch of stuff in the elevator, the same rude staff member at check in barged passed me without letting me off at the lobby while I had my hands full. Fire your staff, they're not worth retraining.
• BC

  Bruno CSQ

  Aug 15, 2026
  5.0
  proche des commerces qui sont accessibles à pied. le petit déjeuner par contre est assez décevant.
• JE

  Jeramie Ellingsen

  Aug 10, 2026
  3.0
  Got stuck in Duncan and needed something last minute. Basic, clean - what you would expect with better than average continental breakfast.
• AS

  Afrin Syed

  Aug 10, 2026
  3.0
  One of the Worst Best Western Experiences. This was honestly one of the worst Best Western stays I’ve ever had. It was an awful experience from start to finish. The front desk staff didn’t seem to be aware of basic information, and at one point, they even told me they were the general manager. Unfortunately, the manager also seemed to lack knowledge about how the rates and charges work. He spoke very confidently and very quickly, but a lot of the information he provided turned out to be incorrect. The room itself wasn’t too bad, but the toilet became clogged during my stay. I called the front desk for assistance, but there was no response. When we mentioned the issue again while checking out, the front desk staff member simply said, Sorry, we weren’t aware of it. For a hotel charging more than $250 per night, I expected a much higher level of service and professionalism. I would not recommend this Best Western based on my experience. Unfortunately, staying here felt more like a nightmare than a comfortable hotel stay.
• CC

  CVal

  Aug 8, 2026
  3.0
  Rough... Room its clean, front desk was not to nice but the worst was the brakefast... felt like I was collecting leftovers from others . Recommended only if you get a discount

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