Hilton Anaheim

Reviews

• MM

  Meg

  1 day ago
  2.0
  The rooms at Hilton Anaheim are modern, spacious, and comfortable, with solid sound insulation except for some noise through the front and connecting doors. The hallways were uncomfortably cold, and staff interactions were disappointing. The bell staff blocked the hallway without acknowledging me, and the front desk showed attitude when I asked for confirmation about a supposed “complimentary upgrade” that was actually a downgrade “lower floor than the original). There were multiple false fire alarms late at night and early in the morning with no real emergency. The parking garage had flooding at the base of the stairs. The hotel shut off water from 11:30 PM to 6 AM, preventing showers after returning from the parks. The on-site Starbucks was extremely slow due to an overwhelmed employee and equipment problems, with no mobile ordering available; walking to Coffee Bean & Tea Leaf is a far better option. The location is also inconvenient, it’s tucked away off the main street, so returning from the parks requires walking around to the back, adding roughly five+ extra minutes. And the email survey wouldn’t even accept your feedback because it kept giving an error.
• JG

  jz g

  4 days ago
  1.0
  Very disappointing stay. The hot water in the bathroom sink was intermittent the entire time, making it difficult to use. When we checked in, the front desk acted like there were no king rooms available—even though that’s what we originally booked. Only after mentioning we had a child did they suddenly “find” one for us, which felt dishonest. The worst part was the noise. The soundproofing is terrible. We could hear the guests next door watching a movie as if it were playing in our own room. On top of that, even with the AC turned off, there was a constant dripping noise all night long. It was impossible to get any decent sleep. Overall, I cannot recommend this hotel. Terrible noise, unreliable hot water, and poor front desk service made this stay very unpleasant.
• PU

  Patsy Updegrove

  4 days ago
  2.0
  This hotel is set up for someone who wants to be close Disney & NOT be in their rooms. For someone who is traveling for business this is a nightmare. From the enormous parking garage with zero luggage carts to the multiple elevator changes. Then to get into the room only to find out there will be NO WATER USAGE OR AC. Zero towel holders by the actual shower that is accessible but by who no idea couldn’t actually put a wheel chair in there with the lip attached to the shower 🙄 Then there is an intercom in your room that goes off to let you know that an emergency has been reported but not confirmed and to keep going off throughout the night only to end with we have confirmed there’s no danger…what?! Never again, I packed my bags & headed to Laguna Beach area
• EL

  Edward Little

  Nov 15, 2025
  1.0
  My wife and I stayed at the Hilton Anaheim for the Marine Corps Ball last night. The lower shower faucet had a bad leak, the pipe had separated from the wall. So when you showered water would spray on to the bathroom floor. Secondly, there is a secondary leak coming from behind the sink through the interior wall and is saturated the floor into the bedroom all long the two queen beds. I didnt know how bad the leak was until we returned that evening to find the carpet saturated. Prior to leaving, I did step in one area of the carpet and my dress socks got sopping wet! We did not have time to switch rooms and call for maintenance as we were trying to get to our event that started at 1800 / 6pm. I waisted a lot of time soaking up the water in the bathroom with towels in the evening and the morning. *When I checked out the following morning, I spoke with the Manager Jesus Ocompos. The best he could do was discount my room and pay for my valet. Something is better than nothing. However, I'm still not satisfied with this. I believe under these circumstances this room should have been refunded 100 percent! Simply for the inconvenience and the trouble we were put through. The answer as to why we could not be refunded 100 percent was .. "Because you still slept there". *So I guess at 0100-0200am I was suppose to call the desk, make the complaint. Get all our stuff packed and hope they could find us a room on a "sold out" night? How long would that have taken and again. The inconvenience of having to do this. *Had this room been inspected prior to check in this could have been avoided. Had the guest prior reported the issue with the shower leak, this could have been avoided. This room should have been refunded. Proper management and training and inspections need to happen so this doesn't occur to future guests. My wife and I had a great time at the Marine Corps Ball. As we are both Marines, and served proudly for 20 years. Please take care of your guests Hilton! Semper Fi, Eddie Little USMC Retired
• TS

  Tom Sparks

  Nov 8, 2025
  5.0
  I was in town on business. Valet parking was great, super friendly. I gave all my luggage to the bellman and they walked it inside. Check in was fast and easy. I went up to my room and asked for my luggage to be brough up. It was brought up quickly. I don't carry cash but luckily for me the bellman accepted Venmo for a tip. I stayed 3 nights and it was great. The pool on the 5th floor was nice! heated water! Two spa's, can't ask for more! I went to Poppy's restaurant for dinner one night and had a great meal. Starbucks in the lobby is great! I got my usuals... the lines can get a bit long in the morning but nothing too troublesome. I really enjoyed that they had a food court and two shops... one of them had general merchandise, clothes, food, towels, etc. The other was geared toward kids, toys, kids clothes, etc. The pizza place in the food court has some great pizza by the slice! I ate there a couple times. I got a drink at the bar that was really good! The room was nice! bed was super comfortable, I need to find out where they order their pillows from! The room was clean, safe, etc. The last night I was there I was able to walk to Morton's and get a nice steak! It wasn't a long walk at all and I felt very safe in the area. All in all I had a great experience staying here. The hotel is across the street (pretty much) from Disneyland/California Adventure... I think next time I come i'm bringing the family so we can hit the park!

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