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Hilton Anaheim

4.1
(10728 reviews)

Business Details

777 W Convention Way, Anaheim, CA
92802, United States
(714) 750-4321
https://www.hilton.com/en/hotels/snaahhh-hilton-anaheim/

About

HotelHilton
Step into the reimagined Hilton Anaheim, a vibrant oasis in the heart of Orange County where modern luxury meets timeless hospitality. Following a multi-million-dollar renovation, our hotel offers an elevated experience for every traveler whether you are here for business leisure or a little of both. Perfectly positioned adjacent to the Anaheim Convention Center and just a short stroll from the magic of Disneyland Resort, our hotel features stunning upgrades throughout. Enjoy refreshed guest rooms, public spaces, and an enhanced pool deck designed for ultimate relaxation. Indulge in exceptional dining at our newest culinary destinations. Located in the lobby, Poppy's Restaurant serves fresh California-inspired dishes in a stylish welcoming setting. Saltflower Social Kitchen is our vibrant poolside bar that offers craft cocktails and shareable bites. For quick bites and essentials, explore our convenient Starbucks Marketplace and Hansens Marketplace. Relax by our lushly landscaped heated pool and whirlpools or energize your day in our expansive 25,000 square foot Health Club. Every detail has been thoughtfully updated to create a space where comfort and sophistication meet. With over 10,0000 square feet of versatile meeting space, including grand ballrooms and flexible breakout rooms, we remain the premier destination for conferences and events. Our expert catering and events teams paired with state-of-the-art audiovisual services ensure your gathering is seamless and unforgettable. Conveniently located near SNA LAX and LGB airports, Hilton Anaheim is your gateway to Southern California's most iconic attractions. Our dedicated concierge team is ready to enhance your stay from insider tips to securing coveted tickets.

Location

Hilton Anaheim
777 W Convention Way, Anaheim, CA
92802, United States

Hours

Reviews

4.1
10,728 reviews
5 stars
5,320
4 stars
2,849
3 stars
1,252
2 stars
554
1 star
753

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times for assistance.

Cleanliness Concerns

Several guests reported issues with cleanliness, including dirty rooms and unsanitary bedding.

High Costs

Many customers expressed dissatisfaction with high parking fees and expensive on-site dining options.

Location and Amenities

The hotel is praised for its convenient location near Disneyland, but guests noted that many amenities come with additional charges.

Mixed Experiences

While some guests enjoyed their stay and praised the staff, others had significant complaints about room comfort and service quality.
  • BS
    Buenafe Seppala
    Feb 19, 2026
    3.0
    I am giving this place 3 stars, maybe a 3.5 max. Checking in is easy and can be done from the Hilton app, the app is nice because you can use your room key on there and also the tv remote is on the app. The room itself was nice and had good lighting, a big window with a blackout curtain. A few things I didn't like, the bed had a weird gross spot on the sheet, the bed pillows were so flat, the shower head is straight up and when you put it up high it hits the wall on top and it slides back down to the bottom on its own so showering is hard. There is no microwave and when we asked we were told it was an extra $35 plus tax to bring one to us. We only had one night left when we asked so I don't know if that was the total price or per night price. I've never stayed in a hotel where it didn't come with a microwave. Also, housekeeping knocked on our door at 9:17am to ask if we were checking out. Check out time is 12pm, we were all asleep after being at Disney Land all day the day prior and we didn't get to bed until after 1am so it was not nice to be woken up to be asked if we were checking out today. I've never experienced this before either and why would she ask so early when we still have almost 3 hours left. Parking is $40/day and it didn't say anything online about that price when I was booking. I didn't know that information until the day of check in.
  • PM
    Patricia Medidi
    Feb 19, 2026
    5.0
    Recommend by a friend for our first ever Disneyland visit. Plan on booking here again in October. All the staff was friendly and helpful. Rooms very clean and comfortable. Hansen’s market (inside lobby) staff was so friendly and coffee was delicious. This Hilton was offered in the Costco package we got for our Disney trip. Was worth it! Definitely felt high end while beginning affordable.
  • A
    **
    Feb 14, 2026
    1.0
    After confirming my room twice with Hilton customer care, I flew into town during the holiday weekend with my family/young children. Arriving at 10:30 pm I was told we no longer have a room. Alternative accommodations were made by Anaheim Hilton miles out of our desired location, at a incomparable hotel. This is after the 175.00 ride from Lyft that they refused to comp due to their inconsiderate business practices. One would think that being an Hilton Honors member would get you some form of priority, but it means nothing at the Hilton Anaheim. Beware when booking, you may not have a place to stay when you arrive...
  • JE
    Jenny Eldridge
    Feb 12, 2026
    1.0
    WORST BOOKING EVER. I will NEVER book with Hilton again. I had to cancel my reservation before the date because my daughter got the flu. I called the Hilton and they said I could have a refund. That was 2 months ago. Since then, I’ve been on the phone with countless people and emailed Customer Care several times. They say provide a doctor’s note. I did that. They say it needs to be on PDF form and specified the size of the file. I did that. Now they say they can’t open the file! I call again. They say that management is not answering their phone and to call back in 3-5 business days after a message was left. One day later I get ANOTHER email from Customer Care asking for a doctor’s note - WHICH I HAD ALREADY PROVIDED. So, I still haven’t received a refund. The Hilton has wasted so much of my money and time. I will continue to fight for a refund and I’m warning you, DON’T EVER BOOK HERE! Update: Management is taking no responsibility and I was denied a refund after providing a doctor’s note. The lesson is to just go to the hotel even when you are sick and risk getting everyone else sick because YOU WON’T GET A REFUND!
  • MH
    Mitchell Hopper
    Feb 11, 2026
    1.0
    As a longtime Hilton guest, I was genuinely thrilled to plan a surprise Disney trip for my girlfriend. I was particularly excited about staying at the Hilton Anaheim, which I saw online and knew about its recent renovations and resort-style amenities. It had been years since I visited California, and I was really looking forward to the stay. Unfortunately, my excitement was quickly dampened by the front desk staff’s attitude. The staff member I spoke with was rude and disinterested, lacking the warm hospitality I expected. It was disheartening to be met with such indifference when I was so enthusiastic about the trip.

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