Business Details
About
Hotel
Embassy Suites Santa Ana - Orange County Airport North hotel is set just two-and-a-half miles from John Wayne/Orange County Airport. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Another great feature is the proximity and easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. This Santa Ana hotel is also ideal for corporate meetings and special events with versatile 8,000 sq. ft. of event space. Start each morning with a complimentary cooked-to-order breakfast and enjoy complimentary drinks and snacks at the Evening Reception each night. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille on-site.
Location
Embassy Suites by Hilton Anaheim North
3100 East Frontera, Anaheim, CA
92806, United States
Hours
Reviews
3.8
2,267 reviews
5 stars
1,013
4 stars
547
3 stars
286
2 stars
170
1 star
251
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous guests reported significant cleanliness problems, including dirty rooms, stained carpets, and unclean bathrooms.
Staff Performance
While some staff members received praise for their helpfulness, others were criticized for poor customer service and unprofessional behavior.
Room Condition
Many reviews highlighted that the rooms were outdated, with issues such as unpleasant odors, plumbing problems, and general maintenance neglect.
Breakfast Quality
The breakfast was generally well-received, but some guests felt it did not meet the standards of other Embassy Suites locations.
Parking Fees
Guests expressed frustration over unexpected parking fees, which were not disclosed during the booking process.
- HDHeriberto Diaz4 days ago1.0I stayed from November 13th–16th. While the morning breakfast buffet was honestly the best part of my stay, the overall experience fell short of expectations. One of the elevators was out of service the entire time, which caused noticeable delays and inconvenience. On the first morning, a bug was flying around my breakfast, and on the second morning there was a bucket placed next to my table collecting rainwater from a leak in the ceiling. The shuttle service to Disney was also spotty at best, which made planning our mornings more difficult than it should’ve been. Additionally, the added daily parking fee made it feel like the hotel is trying to squeeze every penny possible from guests. For the rate I paid, I expected a smoother and more comfortable stay.
- MSMichael Sierra-ArévaloNov 15, 20252.0Outdated and decrepit. Rooms are ancient. Furniture is stained with who knows what and TV signals are garbled like early 90s antennae. The roof also leaks in multiple places, so you get to navigate a mix of buckets, dish tubs, caution tape, and water as you try to eat your lackluster (included) breakfast or get to your room. They have a pretty nice arcade, though, so that’s a silver lining.
- VCVisions By Anna CorralNov 10, 20255.0Very close to the freeway .. amazing ambiance and holiday presentation was on fleek.... I was there delivering to a guest and I finally realize this chain reminds me internally of what a cruise 🚢 ⚓ ship looks like lol
- DADave AntonsonOct 28, 20254.0In general the hotel is very nice and the staff was great, especially Jon the night manager. Carpet in the hallways could use a little freshening up and the carpet in our room (528) is coming up between the living room and kitchen area. Didn't get to enjoy the happy hour as we were away from hotel each night. Breakfast was good and convenient. Only issue we had was with the elevators. Hard to blame the hotel for this but it was an inconvenience and hopefully they will get fixed soon. Short story, one of four lifts was out the whole 4 nights, second lift was out for around a day and a third lift would not open on 5th floor (our floor) when you called it. Hopefully they will get resolved soon.
- THTasha HerathOct 21, 20251.0I was very disappointed with the cleanliness of the room during my stay. There was a strong odor of mold and urine upon entering, and the towels, pillows, and bedsheets were stained. Water from the tub leaked across the bathroom floor, making it slippery and unsafe. The carpet was visibly stained, and the shower head was covered in mold and soap scum. Additionally, the housekeeping staff repeatedly ignored the "Do Not Disturb" sign on my door, which was very disruptive. Overall, the condition of the room did not meet basic cleanliness standards. I have been trying to contact the hotel for almost 5 days now and now and still no response from the staff. Update: The automated responses from the staff to negative reviews is disappointing. It seems like there have been several attempts to “make it right” with other guests. Unfortunately, I’ve had no success resolving my issues, and I won’t be returning to this hotel or recommending it to others.
Frequently Asked Questions About Embassy Suites by Hilton Anaheim North
What are the check-in and check-out times at Embassy Suites by Hilton Anaheim North?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does Embassy Suites by Hilton Anaheim North allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast included during the stay?
Yes, the hotel offers complimentary breakfast each morning.
Are there facilities for fitness and wellness on site?
Yes, there is a fitness center available for free and an indoor pool with one pool and a hot tub.
Does the hotel offer accessibility features for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Are there dining options available at the hotel?
Yes, the hotel has three restaurants including the on-site Sweet Spot Sports Bar & Grille, offering classic American cuisine and signature desserts.
What are the payment options accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Is there parking available for guests?
Yes, self-parking is available for guests at the hotel.
What nearby food options are available around Embassy Suites by Hilton Anaheim North?
Nearby food options include Bistro 3100, an American restaurant and cafe, as well as the Rolling Sushi Van food truck.
What recreational venues are located near the hotel?
Guests can enjoy nearby recreational venues such as the Fitness Center gym, Mister Pixel Arcade & Game Room, and Xalos Event Center and Nightclub for nightlife and entertainment.