DoubleTree Suites by Hilton Hotel Anaheim Resort - Convention Center

Reviews

• JJ

  Jay

  2 days ago
  2.0
  We stayed here for easy walking distance to the Anaheim Convention Center for a cheer competition. The hotel seemed a good balance between price point and location. If you are looking for a hotel with easy access to the convention center or Disney, you could do a lot worse--can't fault the location. My biggest problem with the hotel was the quality of the room and beds. We certainly weren't expecting luxury--the hotel itself is probably what I would call a 3 star. The room was just dreary and dank--everything was really old from the un-sittable stiff couch to the tired mattresses that were worn in and indented. They REALLY need to get new ones. The pillows were really bad as well--zero fluff. We left a day earlier than planned because the room just wasn't comfortable and we couldn't sleep well. Also, we checked out the breakfast buffet--took one spin around and said no way are we paying for that. Plenty of good breakfast options in the surrounding area.
• GR

  Garrett Rau

  5 days ago
  3.0
  The rooms are like a time machine. Nice pool and friendly staff. However on my way back from Disneyland with my toddler some rando outside the hotel told me to go to hell. So that was magical.
• JC

  Jasmin Cleveland

  Feb 19, 2026
  2.0
  I stayed here for a few days for a Disney run and I will say that this is the worst Hilton, I ever stayed at. The customer service was absolutely terrible. I book on the Hilton honors app and have never had issues. When I called to advise that my flight was delayed and a member of my party would be getting there prior to me they refused to let this individual in the hotel room until I got there, even though they had my payment information. I called them and said they can go ahead and charge my card. I asked if there was any way that we can resolve the situation until my flight landed and the staff was very rude and unaccommodating. Mind you I added that individual to the reservation. Also, the hotel rooms are not very clean and the bathrooms have a smell and in need of a serious upgrade.
• JO

  Jared Osmond

  Feb 14, 2026
  1.0
  Honestly, what a terrible experience. The furniture in the rooms look like they’re from the 1970s. I was good with all that until I got to their tiny little gym. I called down to the front desk and asked them simply for a water bottle or a cup to fill the water from the machine at the gym. The guy at the desk was a little rude and told me that I would need to come down and buy a cup or go buy a water bottle because they don’t provide cups for the water. They literally have a machine with filtered water sitting right here in the gym! The conversation was rude. He was condescending and Honestly…who the hell does not provide a cup for the stupid water they have inside the gym? This is not about being “woke” in California and saving the trees, lol. This is about a lack of service and a lack of caring. Seriously,they can’t afford a paper cup? Absolutely horrendous service. Every four star Hotel and Above I have ever been to has always provided water. At the front desk, in the rooms and at the gym, especially.I will never stay here again. I am so utterly disappointed with the way I’ve been treated. And I am really easy-going typically. This is a total garbage. What a freaking joke! I can’t wait to get out of here.
• TE

  Teory English

  Jan 28, 2026
  4.0
  My family and I took a drive from Arizona to California for Disney. Pros: This is a good family hotel with an Italian restaurant, Starbucks, bar, and goft shop that has items from Disney merchandise to Tylenol. They also serve a breakfast buffet that must be paid for. The hotel is not too far from Disney, but there are other hotels that are perfect walking distance. All staff is friendly, and the front reception is clean and tidy along with the dining area and around the grounds. They give you warm cookies upon arrival! We were on the seventh floor which had a nice view, and parking is free if you stay there. I was told the pool is heated, but did not experience this. The rooms and hallways were decorated nicely. Cons: I do agree with some reviewers that there is a smell. I did not smell urine or cigarettes, but it just smells like a renewal is needed in the next five years. This hotel will be one of the top three premier spots in town to stay if they repainted the walls, redo the carpet, and replace the furniture, but not all furniture. We stayed in room 731, and it was a little cold at night. There is a heater which we followed the directions to adjust the temperature, but the fan always ran and the temp never changed. The television in our room could not stop glitching after channel 20, so we really only watched local news such as KTLA. The last review I'd mention is about the beds, which i did not like. They were too soggy, too flimsy to my liking. For example, I sat in the bed and the bed sat with me. Does that make sense? I'd prefer fimer beds or even a little soft, but this mattress and box spring were too loose for me. Overall, this hotel is a decent location with access to many amenities. We will return when, or if, they remodel and will be thrilled to stay again. For now, we will try other hotels in the area.

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