Best Western Plus Raffles Inn & Suites

Reviews

• BB

  B Buick

  1 day ago
  2.0
  To start the website said hot breakfast so we promised our kids eggs and bacon or sausage every morning on our trip and we budgeted to have breakfast taken care of each morning, however we got there and they no longer had hot items and the breakfast room was now in a tiny space with apples, banana and sugary donuts and cereals. We had to spend more to get breakfast somehwere else instead. Our room was two queens and the bathroom was shower only where the door didnt even shut unless we shoved a towel in it. There was no bathroom counter space so everything had to be on the floor which had our socks disgusting on day 1. The beds were hard and one of ours creaked and squeaked with every movement. The staff was friendly and nice and did decorate our room with balloons for my son, but we did find it funny that the little birthday banner was all beer bottles. We were also woken up at 3am on our last night to what sounded like an explosion in the parking lot which we found out later was people partying and speeding out of the parking lot and backfiring.
• RT

  Rob T

  3 days ago
  1.0
  You pay for amenities that never are available. We stayed here last year because of location to Disney and price. Hot tub didn't work then, and the fitness center was closed. They had the parking lot tore up for curb construction. All good, projects have to happen. Fast forward a year and we're trying the place again. Heated Pool not available, fitness center closed, TV in room don't work. Bait and switch, tell me up front that things are not available at time of reservation, not a 'im sorry' for the inconvenience. Tried it twice, and won't again.
• OO

  Odea Odell

  6 days ago
  3.0
  This is a older hotel, rooms are updated and are nice, has only one elevator positioned as close to the middle as possible, normally has a good breakfast But right now it is only pastries and cereal, wish that I was told that when booking, parking is affordable But get there early it fills up quick and may have to double park
• TC

  Tom Cat

  Dec 31, 2025
  1.0
  Not anything like sold online. Hot water was shut off for days without notice. Breakfast room has been shut down by health dept. disgusting place. Unsafe.
• JR

  Jessica Russell

  Dec 15, 2025
  1.0
  This hotel was the absolute worse. The first room we gor you could hear the boiler room all night long. The second room we got we had black mold in the shower on the ceiling. I booked through Costco and was never TOLD they were under renovations so that meant no hot breakfast. I booked this hotel because I love best western and their breakfasts. I will NEVER stay at this location ever again in my entire life. I hate being a karen but legit worse place to stay I paid over 5 grand for my disney tickets and hotel and legit had to come out of pocket for hot breakfast for my kids due to my autistic son's and myselfs dietary restrictions. I have never complained before but this hotel truly sucked. I advise people to not stay here. I ended up having to stay because other hotels were booked up for Christmas season but moving forward I advise others to go somewhere else. The staff wasnt very helpful either stating they tried to reach out to third party vendors about the renovations. And let's not begin to talk about how they blocked our cars in because they didnt have enough parking and we couldn't leave for hrs until the cars were moved. I have never left a bad review but I feel like I should prewarn others before you book here

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