Clementine Hotel & Suites Anaheim

Reviews

• CC

  Cameron

  1 day ago
  1.0
  Location is okay for going to Disneyland, but as for room service and cleanliness, awful, its ridiculous room gets serviced every 3 days, an awful discovery they stated my jaw drop in shock, that they sometimes leave towels outside the door ( not in bags ) !!! Bugs, lizards, ants, could been camping in the towels having a good time and the place has their house keeping carts ( towels, bedsheets ect. ) outside exposed to any elements that can literally have guests using dirty towels and may have who knows what in them. When we requested for new towels and coffee, there was no coffee and the "new towels" were on the sofa, in all my travels, I've never seen housekeeping leave "new" towels on the sofa and who knows how dirty the sofa is, i doubt they clean it, like who does that ? leave towels on the sofa !? The place needs new management, and higher standards for cleanliness. I do not recommend this place.
• RB

  rosemary bochik

  1 day ago
  1.0
  I asked for them to bring towels and coffee, and when I got back to the room they left the towels on a dirty couch (I doubt they steam wash it after each guest,) As well as no coffee. Then when I asked the front desk attendant what their proccess was for room service and if he felt it was appropriate to leave it on a dirty couch and not putting it in the bathroom, he literally told me sometimes they leave it outside the room. (Outside the room is literally outside.) Then when I asked if they put it in a trash bag since they leave it outside sometimes, and he backpedaled and stopped making sense so I just left angry. I travel alot and stay at alot of hotels and even motels and I have never seen such disregard for cleanliness. Also the other pictures are of towels that are left out exposed outside. I walked by it and these are "clean" towels that they give to guests. Do not stay if you want to avoid getting sick while staying here. No one wants to get sick while at Disney. We have stayed here in the past and we have definitely seen a change. They must have a new manager that isn't on top of their employee standards. UPDATE- I FOUND BLACK LONG HAIRS ON OUR TOWELS INBETWEEN THE FOLDS. 🤢 I wish I didn't pull them off so I could have took a picture of it. Was so shocked and disgusted didn't think to until after.
• AP

  alexa paredes

  Apr 21, 2026
  1.0
  The lack of communication for this hotel is very unfortunate. I booked my hotel with the understanding that there was a pool and shuttle service, two things that were extremely important to us for our hotel stay and when we arrived we were told they offered neither. This wouldn’t have been an issue if I was informed ahead of time or sent an email updating me because I would’ve booked elsewhere but there was no update on that. I paid over 2,500 for our hotel and the front desk staff member that checked me in saw my shock at the news of no shuttle and no pool and he asked “you didn’t think to call us?” Which of course not, I expect what I booked for to be there, I would never think to keep calling the hotel to make sure they have the amenities they say they offered. It was like a slap in the face with bad news and a rude follow up question. I was really excited to stay here and was overwhelmingly disappointed. Other things to note, the breakfast is really low quality food, it made my family feel sick after eating it. They only clean your room after the 3rd day of your stay. All of this to say that it was a huge waste of money and the amount it costs to stay there is not worth what they offer. We ended up having to buy day passes for a pool at another hotel for the extra days we booked for swimming specifically. Very disappointed.
• BV

  Balázs Varga

  Apr 12, 2026
  5.0
  Beautiful, clean and convenient option of accomodation if your family is visiting Disneyland. It seems to be a little village among the huge industrial hotels - but don't let yourself misguided by the cottages: this is a well kept but busy village. Rooms are spacious, quiet and comfortable, location is close enough to visit the park by foot but far enough from the bulk of the crowd. Breakfast variety is broad - more "conventional" than healthy. It is not their fault, but pool was under reconstruction, so daytime rest for tired parents was not realy peaceful... Staff was kind and respectful, but busy. Also be prepared with an extra roll of toilet paper :).
• SC

  Shayla Chelo

  Apr 8, 2026
  2.0
  To begin with, I had a booking for April travelling from Australia. This was meant to be a trip of a lifetime, but unfortunately, due to a medical emergency, we had to cancel. I contacted Clementine Suites to see if there was any possibility of a refund given the circumstances. I fully understand that the booking was non-refundable, and I wasn’t expecting a full refund — even a partial refund or small gesture of goodwill would have been greatly appreciated. - but again would've been fine if it wasn't possible but there's no harm in asking right? Considering the circumstance, every single other hotel I've contacted have been fantastic and worked with us, due to the circumstances. What was most disappointing, however, was the complete lack of communication. Over a period of four weeks, I reached out multiple times — Over six emails, phone calls even tried Facebook and Instagram messages. I completely understand policies are in place for a reason, and I would have accepted a “no, sorry for your loss.” if they had simply responded. A brief reply acknowledging the situation would have gone a long way, especially during such a difficult time. Being ignored entirely is what I find most unacceptable. It’s very disappointing to see responses to public reviews while private enquiries like mine go unanswered. Based on this experience, I cannot recommend their customer service. Super disappointed.

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