Business Details
About
Hotel
The DoubleTree Hotel & Spa Napa Valley - American Canyon is a full-service hotel and spa in northern California. We're the World’s First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley – on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa – the Gaia Spa – or enjoy organic, locally-gathered meals at the Table 29 Bistro and Bar (also on-site, with terrace seating available, local laws apply). Enjoy live music at our restaurant Friday nights at the bar. Visit our website to reserve a table online to find out why NapaValley.com chose us as one of "2016's Best" restaurants in Napa Valley. Our economically-friendly hotel also includes a sparkling lagoon, 24-hour fitness room, outdoor pool and whirlpool spa, lounge/bar area, room service (until 11 p.m.), a friendly multi-lingual staff and complimentary parking (evening security provided). And, find us on Facebook for updates on hotel events and news.
Location
DoubleTree by Hilton Napa Valley American Canyon
3600 Broadway Street, American Canyon, CA
94503, United States
Hours
Reviews
3.7
1,312 reviews
5 stars
497
4 stars
353
3 stars
206
2 stars
111
1 star
145
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many guests reported rooms as outdated, dirty, and in need of maintenance, with issues like stains, musty smells, and broken fixtures.
Staff Performance
Staff received high praise for their friendliness and helpfulness, although some guests noted indifferent service at the front desk.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty carpets, mold, and unclean bathrooms.
Value for Money
Guests felt the hotel did not meet expectations for the price, often comparing it unfavorably to lower-rated hotels.
Amenities
Facilities like the pool and hot tub were often described as dirty or out of service, detracting from the overall experience.
- HVHumán Vafaie4 days ago1.0The front desk staff weren't pros, super unfriendly. The hotel was pretty empty, but they wouldn't give me a room with a better view. I'm a Hilton Silver and friends and family member, but they still wouldn't switch my room.
- PGPatricia GuerreroNov 10, 20255.0Our family has been staying at the double tree for years.We all cant wait to stay here it's our home away fro home,the staff and the same manager has always went to extreme and above too accommodate anything as far as last minute roll away,Room service full bar and restaurant, Waitress have been there since we started going thete,there, pleasant, Again the manager Raja is so accommodating and welcoming along with the whole staff. Also year round warm swimming pull is a plus!
- JFJohn G FischerNov 8, 20254.0Decent. Usually cheaper than Napa, much cheaper than upper Napa Valley. Pool and jacuzzi are too small for a hotel of this size. Rooms clean, well kept. It's a good location insofar it's near the freeway 37, and closer to inner Bay Area than Napa. But you can't really walk anywhere.
- MBMark BradleyOct 26, 20253.0The room itself provided the basic amenities but there were issues. Room HVAC unit was loud and dirty. Carpet had multiple stains, furniture was worn, you could tell that the room hadn't been thoroughly cleaned in a long time. For almost $200.00 a night I expect more than I got...see pics and you be the judge.
- DDdan dominskiOct 22, 20252.0Staff was so nice. Great location outside of Napa but close enough. The rooms are terrible. Not dirty but dingy and not clean. The outdoor area are pretty but overgrown and the hot tub wasn’t working. But a $75 a night it’s fine
Frequently Asked Questions About DoubleTree by Hilton Napa Valley American Canyon
What are the check-in and check-out times at DoubleTree by Hilton Napa Valley American Canyon?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Is parking available at the hotel and does it cost extra?
Yes, self-parking is available for free at the hotel.
Are pets allowed at DoubleTree by Hilton Napa Valley American Canyon?
No, pets including cats and dogs are not allowed at the hotel.
What dining options are available at the hotel?
The hotel features one restaurant, Table 29 Bistro and Bar, offering organic and locally-gathered meals with terrace seating available. Room service is also available until 11 p.m.
Are there any fitness or wellness facilities at the hotel?
Yes, the hotel offers a free 24-hour fitness center, a hot tub, and an on-site spa called Gaia Spa.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel provides accessible parking, elevators, and is mobility accessible throughout.
Can guests find nearby attractions or places to visit around the hotel?
Yes, nearby places include the DoubleTree Lagoon, Napa Valley Casino, several restaurants like Kob's Kitchen and LASO Nepalese Fusion Restaurant, and recreational spots such as The Ultimate Peaceful Place yoga studio and Triumph Fitness Center.
How can guests get to the hotel if they are using public transportation or nearby landmarks?
Guests can use nearby landmarks such as DoubleTree Lagoon and local businesses to locate the hotel easily at 3600 Broadway Street in American Canyon, CA. There is no airport shuttle or local shuttle service provided by the hotel.
Are there any family-friendly amenities at the DoubleTree by Hilton Napa Valley American Canyon?
Yes, the hotel is kid-friendly and offers kid activities to entertain younger guests during their stay.