Best Western Sunrise Inn & Suites

Reviews

• CJ

  Carla J

  2 days ago
  5.0
  We liked our recent stay at this hotel. Friendly helpful staff, easy continental breakfast included, and best of all the pool is very fun for kids. Slide is fast, and there’s no lifeguard so as long as a parent’s present the kids can go wild (responsibly!).
• LF

  Le Funk

  4 days ago
  2.0
  The drain in the tub is clogged so during my 10 minute shower the tub began to fill up. The sink in the kitchen area is also clogged. The fan in the bathroom didn’t work and the AC unit sounded awful. The beds were extremely uncomfortable. Not impressed by the room at all.
• SB

  Sheri Stohler Bennett

  Aug 25, 2026
  5.0
  Landed in Edmonton Airport, headed to Jasper. Good location to rest before early start in the morning. This is the best Best Western I have stayed in. The rooms very clean, maybe some remodelling recently? Desk staff friendly and welcoming. They had fluffy bath robes( my favorite little extra). Walked to a local steakhouse for dinner. It was well worth the price we paid. A good find.
• ME

  Matt E

  Aug 23, 2026
  2.0
  Rented a king suite as a get away for me and my wife for a night with no kids. Massages/movie/dinner/hotel. The works. Black mold all over shower. I ended up cleaning it myself and hoping she wouldn't see. Wasn't a small spot or miss. Was rhe entire lower half of shower. Told front desk and they just gold fish stared at me. Will not return.
• SB

  Shan B

  Jul 29, 2026
  2.0
  Was in town for a wedding, so decided to book a room here because they offered check-in at 3pm (that was a lie). Arrived a 3pm to be told that actually, even if their website and confirmation emails says check in is at 3pm, check in is not at 3pm, 3 pm is only for early check in. We were able to fill in all the required paperwork, and received the room key, but the room wasn't ready. Front desk personnel said that we would get a text on the phone when our rooms were ready and we were directed to sit down in the lobby. Pretty rude front desk personnel, when we were filling out the paperwork they received a call, answered it, and then said "I have never been asked for an ironing board" and then hung up on the person on the other side of the call? Weird Just an overall bizarre check in experience, we sat down in the lobby for the next hour to see everyone else be handed their keys with no issues, but that might be that the cleaners were slow for our floor since they were fully booked. The rooms were relatively clean, and the sheets felt nice, but the beds were rock hard. If you have mobility issues this could be a problem. I appreciated the bath mats for the tubs, since the tubs were very slippery. The shower had a decent pressure and got really hot without any issues. Horrible lighting in the whole room, I had to use my flashlight on my phone when I was putting on makeup. Breakfast was nothing special, the usual spread (toast, eggs, sausages, cereal, yogurt, juice, hashbrowns)

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