Holiday Inn Conference Ctr Edmonton South by IHG

Reviews

• EC

  Eva Chan

  3 days ago
  3.0
  The room looked quite clean, but there were a few flaws, most notably hair left behind. The staff were very receptive to feedback and had a good attitude, although a small number of employees were rather intolerant. On the plus side, the room came with a fridge, a microwave, and access to ice. Given the current economic climate, I find the price of $100 per night acceptable, but if they want to stay competitive, there’s still room for improvement.
• JD

  jim daum

  5 days ago
  5.0
  The entire Hotel was very clean. And the rooms were great. The staff was very kind. I was having a very stressful situation prior to my arrival to the hotel. And Yvette went out of her way to assist me in finding my way. I also work in customer service. I know she could have said "no sorry" or "can't help you". But, her grace, and kindness really helped me through a tough time. Thank you Yvette. Even the staff at the restaurant was terrific. The waitress(I unfortunately didn't get her name) went above and beyond to give me kindness when I needed it. I am a soft soul in this hard world. And at the time, I was expecting the bare minimum, but got incredible "human" interaction. Thank you Jim
• MS

  Marie S.

  Sep 27, 2026
  5.0
  Great experience overall! We were very pleased with the service, especially from Yvette at the front desk. From the moment we checked in, she was friendly, welcoming, and enthusiastic even at past 10:00 pm. She was incredibly helpful and resourceful, taking the time to understand what I needed and going above and beyond to find ways to accommodate my request. Her positive attitude and willingness to help made our experience even more enjoyable. It’s clear that she takes pride in providing excellent customer service, and her warm and professional approach truly made a difference. We really appreciated her effort and would be happy to return again! 10/10
• MS

  Manjot Singh Sapra

  Sep 17, 2026
  1.0
  Holidays inn motel’s receptionist name Lordinel. Very disappointing experience with the front desk receptionist. The staff member was extremely rude, unprofessional, and unhelpful. Instead of trying to resolve my concerns, they made the situation more frustrating and showed very poor customer service. A hotel receptionist is the first point of contact for guests, and this kind of attitude is completely unacceptable. I expected much better service from Holiday Inn and would not recommend this experience to others. फ्रंट डेस्क रिसेप्शनिस्ट के साथ मेरा अनुभव बहुत ही खराब रहा। उनका व्यवहार बेहद रूखा, गैर-पेशेवर और मदद न करने वाला था। मेरी समस्या को समझने और हल करने की कोशिश करने के बजाय उन्होंने स्थिति को और ज्यादा परेशान करने वाला बना दिया। होटल के रिसेप्शन पर ग्राहकों के साथ सम्मान और अच्छे व्यवहार की उम्मीद होती है, लेकिन यहाँ ऐसा बिल्कुल नहीं मिला। Holiday Inn से मुझे इससे कहीं बेहतर सेवा की उम्मीद थी। मैं अपने अनुभव के आधार पर दूसरों को यहाँ ठहरने की सलाह नहीं दूँगा। ਫਰੰਟ ਡੈਸਕ ਰਿਸੈਪਸ਼ਨਿਸਟ ਨਾਲ ਮੇਰਾ ਤਜਰਬਾ ਬਹੁਤ ਹੀ ਮਾੜਾ ਰਿਹਾ। ਉਨ੍ਹਾਂ ਦਾ ਰਵੱਈਆ ਬਹੁਤ ਰੁੱਖਾ, ਗੈਰ-ਪੇਸ਼ੇਵਰ ਅਤੇ ਮਦਦ ਨਾ ਕਰਨ ਵਾਲਾ ਸੀ। ਮੇਰੀ ਸਮੱਸਿਆ ਨੂੰ ਸਮਝਣ ਅਤੇ ਹੱਲ ਕਰਨ ਦੀ ਕੋਸ਼ਿਸ਼ ਕਰਨ ਦੀ ਬਜਾਏ ਉਨ੍ਹਾਂ ਨੇ ਸਥਿਤੀ ਨੂੰ ਹੋਰ ਵੀ ਪਰੇਸ਼ਾਨ ਕਰਨ ਵਾਲਾ ਬਣਾ ਦਿੱਤਾ। ਹੋਟਲ ਦੇ ਰਿਸੈਪਸ਼ਨ ’ਤੇ ਮਹਿਮਾਨਾਂ ਨਾਲ ਇੱਜ਼ਤ ਅਤੇ ਚੰਗੇ ਵਿਹਾਰ ਦੀ ਉਮੀਦ ਹੁੰਦੀ ਹੈ, ਪਰ ਇੱਥੇ ਮੈਨੂੰ ਇਹ ਬਿਲਕੁਲ ਨਹੀਂ ਮਿਲਿਆ। Holiday Inn ਤੋਂ ਮੈਨੂੰ ਇਸ ਤੋਂ ਕਿਤੇ ਵਧੀਆ ਸਰਵਿਸ ਦੀ ਉਮੀਦ ਸੀ। ਆਪਣੇ ਤਜਰਬੇ ਦੇ ਆਧਾਰ ’ਤੇ ਮੈਂ ਹੋਰਨਾਂ ਨੂੰ ਇੱਥੇ ਰਹਿਣ ਦੀ ਸਿਫ਼ਾਰਸ਼ ਨਹੀਂ ਕਰਾਂਗਾ। Extremely disappointing experience at the front desk. The receptionist was rude, dismissive, and showed very poor customer service. I felt that my concerns were not taken seriously and that there was no genuine effort to help resolve the situation. The attitude was completely unprofessional and made an already frustrating experience even worse. For a hotel like Holiday Inn, guests should be treated with basic courtesy and respect. Unfortunately, that was not my experience. I would seriously reconsider staying here again. One of the worst front-desk experiences I have had at a hotel. The receptionist’s attitude was extremely unpleasant and unprofessional. Communication was poor, and instead of providing assistance, the interaction left me feeling ignored and disrespected. Customer service at the front desk should make guests feel welcomed and supported, but this experience was the complete opposite. Management should seriously look into how guests are being treated. Very disappointing experience. फ्रंट डेस्क पर मेरा अनुभव बेहद निराशाजनक रहा। रिसेप्शनिस्ट का व्यवहार बहुत रूखा, लापरवाह और गैर-पेशेवर था। मेरी बात को गंभीरता से नहीं लिया गया और समस्या को हल करने के लिए उचित मदद करने की कोई कोशिश नजर नहीं आई। उनके व्यवहार के कारण मेरा अनुभव और भी खराब हो गया। Holiday Inn जैसे होटल से मेहमानों के साथ सम्मानजनक और जिम्मेदार व्यवहार की उम्मीद होती है, लेकिन मुझे ऐसा बिल्कुल महसूस नहीं हुआ। मैनेजमेंट को इस तरह के ग्राहक सेवा व्यवहार पर ध्यान देना चाहिए। मैं दोबारा यहाँ ठहरने से पहले जरूर सोचूँगा। ਫਰੰਟ ਡੈਸਕ ’ਤੇ ਮੇਰਾ ਤਜਰਬਾ ਬਹੁਤ ਹੀ ਨਿਰਾਸ਼ਾਜਨਕ ਰਿਹਾ। ਰਿਸੈਪਸ਼ਨਿਸਟ ਦਾ ਰਵੱਈਆ ਬਹੁਤ ਰੁੱਖਾ, ਲਾਪਰਵਾਹ ਅਤੇ ਗੈਰ-ਪੇਸ਼ੇਵਰ ਸੀ। ਮੇਰੀ ਗੱਲ ਨੂੰ ਗੰਭੀਰਤਾ ਨਾਲ ਨਹੀਂ ਲਿਆ ਗਿਆ ਅਤੇ ਸਮੱਸਿਆ ਹੱਲ ਕਰਨ ਲਈ ਢੰਗ ਨਾਲ ਮਦਦ ਕਰਨ ਦੀ ਕੋਈ ਕੋਸ਼ਿਸ਼ ਨਹੀਂ ਕੀਤੀ ਗਈ। ਉਨ੍ਹਾਂ ਦੇ ਰਵੱਈਏ ਨੇ ਮੇਰੇ ਪਹਿਲਾਂ ਹੀ ਖਰਾਬ ਤਜਰਬੇ ਨੂੰ ਹੋਰ ਵੀ ਮਾੜਾ ਬਣਾ ਦਿੱਤਾ। Holiday Inn ਵਰਗੇ ਹੋਟਲ ਤੋਂ ਮਹਿਮਾਨਾਂ ਨਾਲ ਇੱਜ਼ਤ ਅਤੇ ਜ਼ਿੰਮੇਵਾਰੀ ਨਾਲ ਪੇਸ਼ ਆਉਣ ਦੀ ਉਮੀਦ ਹੁੰਦੀ ਹੈ, ਪਰ ਮੈਨੂੰ ਅਜਿਹਾ ਬਿਲਕੁਲ ਮਹਿਸੂਸ ਨਹੀਂ ਹੋਇਆ। ਮੈਨੇਜਮੈਂਟ ਨੂੰ ਫਰੰਟ ਡੈਸਕ ਦੀ customer service ਵੱਲ ਗੰਭੀਰ ਧਿਆਨ ਦੇਣਾ ਚਾਹੀਦਾ ਹੈ। ਮੈਂ ਦੁਬਾਰਾ ਇੱਥੇ ਰਹਿਣ ਤੋਂ ਪਹਿਲਾਂ ਜ਼ਰੂਰ ਸੋਚਾਂਗਾ।
• AB

  Ana Bella

  Sep 17, 2026
  4.0
  I’ve stayed at a lot of hotels all across Canada, and this Holiday Inn has genuinely become one of my favourites. First of all, the location is excellent. Being right on Gateway Boulevard makes it incredibly convenient, and you’re close to pretty much everything you could need. There can be a bit of traffic when leaving the parking lot, but that’s a very minor inconvenience compared with how convenient the location is overall. What really stands out to me is the staff. I know I’m not always the easiest guest because I have quite a few special requests and I often arrive earlier than the standard check-in time. Despite that, the staff consistently do their best to accommodate me. I’d say that roughly three-quarters of the time, I’m able to check in early, and when I request a specific room, I usually get that room or something very close to it. At this point, they sometimes even assign me the room I prefer without me having to request it again. I also really appreciate how they handle longer stays. Today, for example, I made a last-minute reservation because the hotel was extremely busy and there was very limited availability around Edmonton. Since I was technically making a new reservation to extend my stay, the system originally showed that I would be assigned whatever room was available. The front desk staff member told me he would see what he could do, and about an hour later he called me back to let me know that I could keep the exact same room. That kind of consideration really makes a difference. Another huge advantage is the laundry room. I’ve stayed in a LOT of hotels across Canada, and this is the only one I’ve personally found with free laundry for guests. For anyone staying for several days or weeks, that is an amazing perk. The rooms are comfortable, well maintained and generally very clean. Of course, you can occasionally find a tiny thing here or there, but I’ve never had an experience here where the room was genuinely dirty or the bedding smelled bad. I also really like how much natural light the rooms get. If you’re travelling with a larger dog, I’d recommend getting a room with one king or queen bed rather than two beds, simply because you get much more floor space. I have a large Husky, and there’s still plenty of room for him in the king room. The prices are also consistently reasonable compared with many other hotels, especially considering the location and overall service. The only reason I’m giving 4 stars instead of 5 is the deposit policy. When I extend my stay one night at a time because I don’t always know exactly when I’ll be checking out, I have to pay another $50 deposit each time. I understand that this is fairly common when an extension is processed as a new reservation, so the deposit itself isn’t a major issue. The inconvenience is that it can take up to five business days for the authorization to be released, which can leave quite a bit of money tied up on the card. If it were released within 24–48 hours, I honestly wouldn’t have much to complain about. Overall, though, this is a really good hotel. The location, reasonable prices, free laundry, comfortable rooms, and especially the staff’s willingness to go the extra mile are the reasons I keep coming back. I’ve stayed here for longer periods several times, and I consistently feel well taken care of. I would absolutely recommend this hotel, especially for longer stays and people travelling with pets.

Frequently Asked Questions About Holiday Inn Conference Ctr Edmonton South by IHG