Best Western Plus South Edmonton Inn & Suites

Reviews

• RS

  Reanna Swenson

  6 days ago
  2.0
  The check in service was easy enough. The issues started when I got into my room. I booked a king room, the bed was small. For reference, I’m just over 5 feet. I could lay across the bed and have my head touch one end and my feet dangled over the other. When I called the front desk, they told me it was a king size and wouldn’t move me. There is mould growing on the caulking in the bathroom, there are pee stains on the mattress, and what looks to be blood on the side as well. There were also marks on the wall in the bathroom that look liked blood. The location is great, lots of amenities around it, and Royal pizza in the parking lot was good. They are doing renovations so hopefully it gets better, but as of today I would not stay there again.
• LK

  Lorne Kimble

  May 11, 2026
  1.0
  We had a good experience with our hockey team at this hotel until after we left when, without any notification from the hotel, a charge was added to our credit card. Upon contacting the hotel, we were informed that an elevator had been damaged by a child or children that they believed were hockey players. There were three teams in the hotel from different parts of the province, however there appears to have been no effort to identify the culprits. The bill was simply split between all three teams. The manager, Peter Smith, claims to have video evidence of the incident, however he refuses to share the evidence. He also informed us that this was a good lesson for all of the players and parents. There has been an appalling lack of professionalism, honesty, and transparency in how this situation has been handled. Management should be embarrassed by their actions.
• MM

  Mick

  May 5, 2026
  5.0
  Clean rooms and friendly staff (especially the 2 ladies catering breakfast in the morning). Lots of great food options nearby. 10/10 would stay again. Oh, and the TV's allow you to use Netflix, Youtube, etc. Nice change from the basic cable you find at most other *even* big brand hotels!
• CB

  Cale Borschneck

  Apr 29, 2026
  1.0
  Terrible service, do not stay here. There are many better options nearby. The hotel was under construction and the elevator stopped working with a member of our team in it. Rather than apologizing for the inconvenience they blamed the kids on our team for the failure of their elevator and arbitrarily applied a charge to members of all teams staying here citing repair costs. They treated guests like an inconvenince and staff up to the manager were rude and unpleasant.
• KM

  Kelly Martin

  Apr 20, 2026
  2.0
  A vending machine at this hotel took $10 twice from my child’s debit card but vended nothing. We went to the hotel desk 3 times and they would not give her money back saying it’s not their machine, they will call the vendor. But no guarantee my girl will get her money back. Paid $438 for two nights and they’re too cheap to fix their vendor's problem. We have to deal with the vending machine vendor now to get this resolved and get my teenage daughter's money back.