Established in 1987, Expedia® CruiseShipCenters® is a retail travel agency franchise and a global leader in the marketing and sales of cruise vacations. Our company’s ongoing commitment to providing incredible value and exceptional service to travelers has helped us grow at an average rate of 11% each year, for over two decades. Although our brand specializes in cruises, each Expedia CruiseShipCenters location operates as a full service travel agency offering flights, hotels, tours and resort packages â€" all at Expedia® prices.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.