Best Western Premier Freeport Inn Calgary Airport

Reviews

• TG

  TM Gee

  Aug 11, 2026
  4.0
  I gave this four stars because I purchased one night on Hotwire for $130 and then the next night purchased a couple weeks later for $240 at the desk. It was just such a shocking change in price for me that I couldn't give five stars. Looking back maybe I should just be happy with the original deal that I got because it was a very nice hotel room.
• MB

  Mona Bradford

  Aug 10, 2026
  5.0
  Was a great place to stay beds super comfortable staff very helpful
• CI

  Cohen Ierullo

  Aug 8, 2026
  1.0
  Rooms were amazing location is really good too but one downside is the service it was 5:00in the morning and I asked a question to the front desk and the guy was extremely rude to us definitely do not recommend it here
• SN

  Simon Noel

  Aug 4, 2026
  2.0
  Extremely disappointing experience at a Best Western Premier property. I'm only giving a 2star rating due to the airport shuttle drivers being very kind and informative. As you'll see my experience is one that I wouldn't wish upon anyone. I was traveling internationally and had just landed in Calgary when I checked into this hotel around 11:00 p.m. Shortly after arriving, I found an insect crawling on my pillow and then in my bed. I immediately contacted the front desk and requested to move rooms, but I was told no rooms were available. What was most frustrating goes beyond finding an insect where I was expected to sleep. The issue was the complete lack of urgency in addressing the situation. No fresh bedding was offered. No room inspection was offered. No meaningful attempt was made to make me comfortable staying in that room. The room also had additional cleanliness issues, including missing hand soap and a face towel with hair and visible dirt. The front desk associate told me that the General Manager would review the situation and indicated that a refund would be appropriate. What was particularly frustrating was the hotel's repeated emphasis that the insect appeared to be a "small flying insect," as though the fact that it had wings somehow made the experience less upsetting. The reality is that it was not flying when I found it—it was crawling on my pillow and in my bed after I had already settled into the room for the night. From a guest's perspective, that distinction is irrelevant. After my stay, I communicated directly with the General Manager through multiple emails. The hotel acknowledged my concerns but declined to provide a refund, instead offering only 5,000 Best Western Rewards points (approximately $50) after many exchanges. After a serious cleanliness concern involving an insect in the bed, this response showed a disappointing lack of compassion, ownership, and accountability. I also contacted Best Western Corporate. While they acknowledged my concerns, they explained that they could not require the franchise property to issue a refund. This experience highlighted a major concern: when a guest has a legitimate issue, there appears to be limited accountability to ensure that a property provides appropriate service recovery. The most disappointing part is that this situation appears to have become about avoiding a $103 refund rather than recognizing the value of restoring guest trust and protecting the reputation of the brand. A guest should be able to trust that a hotel will take care of them when something goes wrong and be held accountable when they do not. Based on this experience, I would not stay at this property again, and based on my conversation with Best Western corporate, I would think carefully before booking any Best Western property, knowing that corporate has no authority to intervene when a franchise location declines to provide what a guest believes is a reasonable resolution.
• RR

  Ryan

  Jul 31, 2026
  1.0
  🚨 BEFORE YOU BOOK THIS HOTEL — READ THIS. 🚨 DIRTY. DISGUSTING. FILTHY. We booked a room at a hotel advertised as 4-star. What we walked into was absolutely unacceptable. The room smelled dirty. The carpet was damaged and stained. The bathroom door was damaged.knife holes in wall, And the shower curtain had fecal matter smeared across it. THIS IS WHAT WE WALKED INTO AFTER CHECKING INTO A GOOGLE RATED 4-STAR HOTEL. We took photos. We documented everything. We complained. The hotel moved us to another room—but that room had issues too. So we did what any reasonable guest would do… we brought our concerns directly to management. Then things got even more unbelievable. The General Manager asked us to meet in person. We showed him the photos from BOTH ROOMS. We explained exactly what happened. And how did the General Manager respond? He told us he had taken our negative review “personally” and that this was why he had become upset. Read that again. The General Manager was upset about the REVIEW. Meanwhile, we’re standing there showing him photographs of the condition of the rooms. We weren’t asking for special treatment. We weren’t asking for anything unreasonable. We were asking for accountability. And after showing him the evidence and explaining our concerns, the response we received was: “NO COMMENT.” That’s it. NO COMMENT. We also requested the hotel’s housekeeping, inspection, and maintenance records relating to the rooms. The hotel refused. We were told these were internal operational documents and would not be provided to guests. So let me get this straight: A guest checks into a room with serious cleanliness and maintenance concerns. The guest has to discover the problems. The guest has to photograph the problems. The guest has to complain. The guest gets moved to another room that also has issues. The guest then meets with the General Manager and shows him the photographs. And when the guest asks questions about how the room was inspected and approved for occupancy? NO COMMENT. But apparently, the review was taken personally. After looking through other guest reviews, we also found multiple complaints raising concerns about the cleanliness and condition of the property. At what point does a hotel stop calling these “isolated incidents” and start asking whether there is a bigger problem? This isn’t about expecting perfection. It’s about basic cleanliness, basic maintenance, and basic accountability. If I’m paying to stay at a hotel advertised as 4-star, I expect to walk into a room that is clean, inspected, and ready for a guest. I don’t expect to walk into a room that looks like this. And I certainly don’t expect management to be more offended by my review than concerned about why I had to write it in the first place. We were eventually offered a 50% discount on the first night’s room rate—not the three-night stay as we initially understood—and the alternative of reward points. But at this point, it’s not about the discount. It’s about the experience. It’s about how the situation was handled. And it’s about whether guests can trust that when they check into a hotel room, someone has actually inspected it and made sure it’s fit for occupancy. My advice? Before booking this hotel, READ THE REVIEWS. Look at the photos. Look at the patterns. And ask yourself whether you want to take the chance. Because based on our experience, we won’t be taking that chance again. 4-star rating. 1-star experience. And a management response that left us with more questions than answers. 📢 SHARE THIS.

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