Four Seasons Resort Whistler

Reviews

• AR

  A R

  4 days ago
  5.0
  We have stayed at many high-end ski hotels over the years and can say that the Four Seasons Whistler is as good as it gets. The property all the way around is amazing from the service, to the chic decor, to the activities available on property, and the outanding breakfast buffet. This really is a special place located at one of the ski capitals in the world. Our one bedroom suite was very comfortable for the three of us and we didn't mind the 4 minute walk to and from the ski concierge each day to ski. Would highly recommend a stay here and would definitely love to return to this property one day!
• FS

  Fatima Shehzad

  Mar 31, 2026
  1.0
  I am writing to formally escalate the unacceptable experience my family and I are having during our current stay. We are still in-house for the next three days, traveling with young children, and the level of service we have encountered has been consistently poor and far below any reasonable expectation. From the very first day, issues began. Housekeeping did not service our room until approximately 4:00 PM. When we attempted to raise this concern, we were interrupted and offered a complimentary lunch before we could even fully explain the situation. There was no effort to listen or understand, and notably, no genuine apology was made. Unfortunately, the problems have continued—and each day brings a new issue. Turndown service has been careless and incomplete: garbage bins, including those without liners, were left unemptied, and items were handled and placed in an inappropriate and disorganized manner. Most concerning, our two-year-old found candies under the sofa that were clearly left behind by a previous guest. This is a serious hygiene and safety failure and entirely unacceptable. Food and beverage service has been equally problematic. A single glass of milk for our child was charged at $24, which is unreasonable and inconsistent with the standards we have experienced at other Four Seasons properties. Room service delays have been excessive—on one occasion, our order took nearly two hours to arrive, leaving our two-year-old and ten-year-old waiting late into the evening. This is not a matter of inconvenience; it reflects a complete lack of operational control and consideration for families. To make matters worse, our friends staying at the property are experiencing the same pattern of failures. This clearly indicates a systemic issue rather than isolated incidents. It is extremely concerning that a property of this reputation is delivering such consistently poor service across multiple guests. At this point, this stay has felt like a daily ordeal rather than a luxury experience. We should not have to repeatedly report basic service failures, nor should we be dismissed without acknowledgment or accountability. Given that we are traveling with a baby, relocating at short notice is not a practical option. However, continuing under these conditions is equally unacceptable. We expect immediate intervention from senior management. We also expect a meaningful and appropriate resolution that reflects the severity and consistency of these issues—not superficial gestures, but real accountability and improvement. I would also like to acknowledge that there have been a few positive aspects of our stay. The ski concierge, local driving service, and Braidwood Tavern each provided excellent experiences and demonstrated the level of service we had expected throughout.
• WL

  Wen Liu

  Mar 25, 2026
  1.0
  The worst booking experience I’ve ever had at what is supposed to be a “fancy” hotel. I booked a one-night stay for four people through a travel agent. The package clearly included four complimentary breakfasts (I have email confirmation), and the room was described as a deluxe Mountain View with one king bed, a sofa bed, and a separate door for guests. However, when I called the hotel to confirm, the staff denied all of these details. The response was unprofessional and dismissive, and the whole interaction made me feel very uncomfortable. Extremely disappointing experience — not what you would expect from a hotel of this level.
• RS

  Randa Seif

  Mar 24, 2026
  5.0
  The location is great and amenities are very well thought! Kids can pick a stuffy at check-in and they get treats in the room! Safe location! Rooms are clean and comfortable. Staff greets you by your name. Everyone seem happy! Room service is easy to use and convenient! They have a game room for kids. It can certainly fit more to accommodate more kids but kids seem to have fun! Breakfast is excellent! There is a shuttle every 5minutes during the day and the drivers are friendly! Highly recommend!
• PG

  peter goldfarb

  Mar 17, 2026
  5.0
  I don’t often post a review, however as I reflect on my recent stay at the Four Seasons Whistler, it’s time to speak up. Can a 5 star Hotel be just that? Absolutely! Worth the extra cost? No question. The value of the service we received was above and beyond. Management is definitely doing something right as the staff are happy, helpful, delightfully friendly and focused on making the guest experience the best it can be. Our suite was well maintained and impeccably serviced every day. They do their best to make up for the location issue with an excellent shuttle service and drivers when required. A very special shout out to Alona, the restaurant manager. It is not often you meet someone so dedicated to customer service. She made breakfast a high point of our day and went well above expectations to deliver a memorable experience each and every morning. Issy would be proud of this team! And we are grateful for everyone’s contribution to making our stay so comfortable.

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