Business Details
About
Hotel
Stay at Victoria’s newest hotel, DoubleTree by Hilton Hotel & Suites Victoria. Ideally located just steps away from the Inner Harbour, Victoria Conference Centre, shopping, whale watching, museums and many arts and cultural activities. Enjoy a warm welcome when you stay at our contemporary Victoria, BC, hotel. You will even be greeted with a signature DoubleTree Chocolate Chip Cookie on arrival.
Feel at home in an inviting guest room at this hotel in Victoria, BC, equipped with a Sweet Dreams® by DoubleTree bed, a refrigerator, microwave, ergonomic workspace and WiFi. Our guest rooms offer spectacular views of the Pacific Ocean, Olympic Mountain Range, downtown Victoria and the Legislative Building.
Start your day off right in our breakfast lounge, which offers the Wake up DoubleTree Breakfast™ buffet. Unwind with a beer on the heated patio of Bartholomew’s English-Style Pub, featuring evening entertainment and live music Friday through Sunday. The cozy Doubles Lounge is the perfect place to relax with a cocktail or a specialty whisky. Energize in the contemporary fitness center.
Location
DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC
V8W 2B5, Canada
Hours
Reviews
4.3
1,021 reviews
5 stars
638
4 stars
203
3 stars
76
2 stars
39
1 star
65
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms, there were several complaints about housekeeping not being thorough, with reports of dirty dishes left in rooms and bathrooms not properly cleaned.
Staff Service
The staff received mixed reviews; some guests highlighted exceptional service from individuals, while others reported rude or unhelpful interactions, particularly with management.
Location
The hotel is frequently praised for its excellent location, being within walking distance to many attractions and restaurants.
Valet Parking
Valet parking is mandatory and comes at a cost of $30 per day, which some guests found excessive, especially given the lack of self-parking options.
Room Quality
Guests noted that while some rooms were spacious and well-appointed, others felt cramped and not up to the expected standards for a four-star hotel.
- LLLuigiNov 17, 20255.0Came up for two days with another couple for a quick weekend. Easy walk from the ferry, almost everything was walkable, The front desk folks were great and super customer focused (tried to get names but they were all great!).They got us in a bit early, the upgraded room was excellent, the location is perfect, the local beers at Bartholomews were fantastic (note to Diamond folks; the bar is not part of the hotel. so your vouchers won't work); all in all an excellent stay!
- RDRick DavisNov 16, 20255.0This hotel is clean, convenient and well staffed. Rooms were quiet and comfortable.
- TNTanuja NajumiNov 11, 20254.0Update: pre check in was a breeze. Valet gave options for street parking. I’m looking forward to enjoyable stay. I would rather the hotel had parking options for clients. Will update the rating once I check in.
- JJJasmeenNov 6, 20252.0I only stayed for one night in November, and I’m grateful it was only one night. The pros? The hotel is located at a convenient location, the bedding is comfortable, the rooms are a good size, it was quiet, and I had a nice slight view of the harbour. The con, and the reason why I’m opting for two stars is the room temperature. It was set to a preset temperature that could not be changed. I was so cold that I couldn’t sleep. Like, I was actually shivering. I had to take a hot shower for 15 minutes to warm up my body. Same thing in the morning. Cold once I woke up and had to take another hot shower and immediately throw on my thickest clothes. My body naturally runs cold, so this sucked for me. I’m sure someone who runs hot would have loved it. According to the hotel, they’re upgrading their HVAC system and are aware that some rooms have this issue. That’s it. A brief apology and an excuse. If I’d known I was going to be freezing cold, I would not have booked at the Hilton. I’m sure the experience would have been amazing had the room temperature not been an issue. Everything else was good. But I just wouldn’t recommend this hotel to anyone right now while they’re in the middle of their upgrades. Stick to the usual 3-star hotels. The 4-star apparently isn’t that great. Now I have a new fear when booking hotels. I guess I’m going to have to call and ask if their HVAC systems are running okay before booking. Jeez.
- JSJose SarmientoOct 17, 20255.0We loved our stay at the DoubleTree by Hilton Victoria. The beds were incredibly comfortable — I honestly slept better than at home. I especially want to highlight the kindness of the staff during check-out. A tall, well-groomed young man with long dark hair (appearing to be of Indian descent) was exceptionally helpful. Unfortunately, I didn’t get his name, but his service was outstanding — he helped us with our luggage and allowed us to store it for a few hours after check-out. Truly exceptional hospitality that made a great impression.
Frequently Asked Questions About DoubleTree by Hilton Hotel & Suites Victoria
What are the check-in and check-out times at DoubleTree by Hilton Hotel & Suites Victoria?
Check-in time is at 16:00 and check-out time is at 11:00.
Does DoubleTree by Hilton Hotel & Suites Victoria provide free WiFi to guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Hotel & Suites Victoria?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the DoubleTree by Hilton Hotel & Suites Victoria?
Yes, there is both self-parking and valet parking available for guests.
What dining options are available within the hotel?
The hotel has two restaurants, a breakfast lounge serving the Wake up DoubleTree Breakfast™ buffet, and Bartholomew’s English-Style Pub with evening entertainment. Room service is also available.
Does the hotel have facilities for guests with mobility needs?
Yes, the hotel offers accessible parking and accessible elevators for guests with mobility needs.
Is there a fitness center available for guests?
Yes, the hotel offers a fitness center available for free to guests.
Are there convenience stores near the hotel?
Yes, there is a 7-Eleven convenience store nearby for quick shopping needs.
What nearby dining options can guests explore around the hotel?
Guests can visit nearby restaurants such as Table 21, Stone Ground Pizza Company & Bar, Ithaka Greek restaurant, Millos Restaurant, Fire & Water Restaurant, and Belmiro's Restaurant and Lounge for a variety of cuisine options.
Are there any nearby attractions or parks worth visiting around the hotel?
Yes, Buchard Gardens, a botanical garden and park, is nearby and makes a great place to visit before or after your stay.