Experience the Okanagan Valley in BC and an Express breakfast to kick-start your day
Stay local, relax, and recharge with a staycation at {Holiday Inn Express Vernon} - an IHG hotel in Canada located in the heart of the scenic Okanagan Valley. Vernon, "The Trails Capital" of BC with 500km of trails for hikers of all ages, is a haven for outdoor activities, whether you're into exhilarating water sports, championship-level golfing, or winter thrills at Silver Star Mountain Ski Village, there's something for everyone, our pet-friendly hotel welcomes your four-legged-buddy joining the family in their staycation adventure. Holiday Inn Express is conveniently located within walking distance of Lake City Casino and Village Green Shopping Centre, and just a short drive from Kal Tire Place, home to hockey, skating, ringette, curling, and more Stay with us and explore nearby attractions like O'Keefe Ranch, Davidson Farms, and several pristine golf courses – all within a 20-minute drive. Whether you're here to relax, play, or do business, Holiday Inn Express Vernon is your gateway to an unforgettable experience.
Multiple reviews highlighted concerns about cleanliness, including dirty carpets, mold in bathrooms, and unkempt common areas.
Service Quality
While some guests praised the friendly and accommodating staff, others reported rude interactions and poor customer service experiences.
Room Condition
Guests noted a mix of experiences with room quality, with some enjoying newly renovated rooms while others encountered outdated and poorly maintained accommodations.
Parking Problems
Several reviews mentioned difficulties with parking availability, particularly due to shared spaces with another hotel.
Breakfast Experience
The breakfast received mixed reviews, with some guests appreciating the variety and quality, while others found it poorly maintained.
RE
ryan elliott
Nov 13, 2025
5.0
This hotel has incredible staff. My wife injured herself in the pool vent while swimming. Jaspreet was so accommodating getting my wife bandaids/gauze and cleaning up the mess!! In the morning the manager, Tina was so apologetic for the incident and gave us a free night!! Couldn't of asked for better service.
Thank you, Holiday Inn, Vernon and staff.
We will be back!
Highly recommend this place and the breakfast is top notch!
CP
Cyndi Peters
Oct 24, 2025
5.0
We were very pleased with the service, our room was lovely a very clean. We enjoyed our stay with our two pups as well.
Beside the highway, reno all, very nice wheelchair access & parking...
SB
sukhraj bhathal
Aug 28, 2025
1.0
One of the worst hotel experience in this Hotel. Hotel doesn’t not have parking for guest.
I spoke to front desk about where I should park my car all parking is full. He replied, You can park on the street. He was so rudely talking to me seems like he doesn’t care about guest. They share parking with Best western but they don’t have space for their guest. They don’t tell you when people book the hotel. This is hotel responsibility to provide parking to their guest. Also Room is not in good quality. Old rooms, old furniture. Smells in the Room.
I would never recommend to anyone in Future to book and visit this Holiday inn Hotel in Vernon.
Frequently Asked Questions About Holiday Inn Express & Suites Vernon by IHG
What time can I check in and check out at Holiday Inn Express & Suites Vernon by IHG?
Check-in time is 3:00 PM, and check-out time is 11:00 AM.
Is breakfast included with my stay at the hotel?
Yes, a complimentary buffet breakfast is available to guests.
Are pets allowed at Holiday Inn Express & Suites Vernon?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas.
Are there fitness amenities available at the hotel?
Yes, there is a free fitness center with elliptical machines and treadmills.
What type of parking options does the hotel offer?
Free accessible parking is available for guests.
Are there any nearby dining options for guests at the hotel?
Yes, nearby restaurants include Ricky's All Day Grill, Famoso Neapolitan Pizzeria, Anderson Way, Chopped Leaf, and Sweet Carolines Bakery, offering a variety of cuisines.
Can guests explore local attractions near the hotel?
Yes, guests can visit nearby places like Lake City Casino, Village Green Shopping Centre, O’Keefe Ranch, Davidson Farms, and several golf courses within a 20-minute drive.
Are there convenient transportation options or automotive services near the hotel?
Yes, nearby automotive and transportation services include Vernon Toyota, PetroPass gas stations, Petro-Pass Truck Stop, and Pacific Inn & Suites Vernon, aiding guests with travel and vehicle needs.
Does the hotel prioritize cleanliness and COVID-19 safety measures?
Yes, the hotel uses commercial-grade disinfectants, offers hand sanitizer, practices enhanced cleaning in guest rooms and common areas, and provides contactless check-in and digital room keys for safety.