About
HotelBest Western Premier Collection
Best Western welcomes you to the Premier life. At the Best Western Premier Route 97 Vernon, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our Premier’s distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in Vernon,BC the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Location
Hours
Reviews
4.0
233 reviews
5 stars
130
4 stars
44
3 stars
21
2 stars
12
1 star
26
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, unemptied trash, and unsanitary conditions in common areas.
Staff Attitude
Customer feedback indicated inconsistent staff friendliness, with some guests experiencing rude or dismissive service, particularly at the front desk.
Room Quality
Many guests praised the spacious and modern rooms, but some reported issues with maintenance and amenities not meeting expectations.
Restaurant Experience
The on-site restaurant received mixed reviews, with complaints about the quality and pricing of food, as well as poor service.
Location and Amenities
The hotel is well-located near grocery stores and restaurants, and offers good amenities like a pool and gym, though some guests noted issues with noise and cleanliness in these areas.
- AHAdrian HawkinsNov 8, 20255.0Very friendly front staff. The rooms are spacious modern & clean. The only negative is that parking for larger size vehicles the parking is a bit limited. Great location close to grocery stores & restaurants.
- ACAaron crisfordNov 4, 20251.0This is definitely not standing up to the Best western plus standards. On the first night I arrived, the dishwasher was full of kitchen items that wasn’t emptied. No face towels, no kitchen towel, no real garbage bin for kitchen after house keeping. It’s just not great. Full kitchen room is nice but not worth the money with the lacking service.
- MLMarley LafortuneNov 3, 20252.0Stayed for 1 night while visiting a relative in the hospital. I’m a BW member and have stayed at various locations nationwide over the years. The front desk were not friendly and the service was not great (at least the evening/early morning staff). No water in the gym, no bottled water available for purchase, no fresh coffee available, and the instant coffee machine was broken. Lobby bathrooms were disgusting and it was apparent that they hadn’t been thoroughly cleaned in a long time. Seems to be recently built, but attention to finishes is poor, maintenance and cleanliness is worse.
- JKJennifer KrohnNov 2, 20255.0Staff are very friendly and the rooms are really big and well appointed. Easy to get to, right off the highway.
- RRRobynOct 27, 20252.0We stayed here this past weekend for a sporting tournament, and unfortunately, the experience left much to be desired. The staff were notably rude. I had an extremely unpleasant interaction when I requested a toaster for our suite (which oddly didn’t have one). After waiting over an hour, I called to follow up and was told they didn’t have any available. When I politely pushed back and asked if they could check again, the staff member hung up on me. Ironically, a toaster was delivered shortly after—so clearly one was found. The entire left side of the hotel reeks of the restaurant. One morning our room smelled like sausage and bacon, and the next it was grease and onions. It was nauseating and made it hard to stay/sleep in our room. There’s also a sign in the elevator stating that if you leave your pajamas on the bed, housekeeping won’t make it up. I found this policy ridiculous, and have never ever heard of this anywhere else I have stayed. Lastly, they charge a $25 fee for a one-hour late checkout. I understand if it’s not possible due to incoming guests, but charging for it when it is available feels like nickel-and-diming. Overall, I wouldn’t recommend this hotel unless major improvements are made in both service and amenities.
Frequently Asked Questions About Best Western Premier Route 97 Vernon
Does Best Western Premier Route 97 Vernon have a bar on the premises?
Yes, the hotel features a bar where guests can enjoy drinks.
Is there a concierge service available at Best Western Premier Route 97 Vernon?
Yes, concierge services are available to assist guests during their stay.
Are pets allowed at Best Western Premier Route 97 Vernon?
Yes, pets and dogs are welcome at the property.
What fitness amenities does Best Western Premier Route 97 Vernon offer?
The hotel includes a fully equipped fitness center for active travelers.
Is Best Western Premier Route 97 Vernon a smoke-free property?
Yes, the hotel maintains a smoke-free environment.
Does the hotel provide Wi-Fi access for guests?
Yes, free Wi-Fi is available throughout the property.
What are the check-in hours at Best Western Premier Route 97 Vernon?
The hotel is open 24 hours daily, allowing flexible check-in times.
Are there any nearby convenience stores or gas stations close to Best Western Premier Route 97 Vernon?
Yes, Mobil and Waypoint Convenience gas stations with stores are nearby for fuel and snacks.
Where can I get a coffee or a quick bite near Best Western Premier Route 97 Vernon?
Blenz Coffee, a coffee shop and smoothie bar, is located nearby for light meals and drinks.
Are there fitness or yoga centers near Best Western Premier Route 97 Vernon?
Yes, Oxygen Yoga and Fitness and GoodLife Fitness For Women are nearby for additional fitness options.