Best Western welcomes you to the Premier life. At the Best Western Premier Route 97 Vernon, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our Premier’s distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in Vernon,BC the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Multiple reviews highlighted concerns regarding cleanliness, including dirty rooms, unemptied trash, and unsanitary conditions in common areas.
Staff Attitude
Customer feedback indicated inconsistent staff attitudes, with some guests experiencing friendly service while others reported rudeness and dismissiveness.
Room Quality
Many guests praised the spacious and modern rooms, though some noted issues with maintenance and cleanliness upon arrival.
Restaurant Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others criticized the quality and pricing of meals.
Location and Amenities
The hotel is well-located near grocery stores and restaurants, and offers good amenities like a pool and gym, though some guests noted issues with noise and maintenance.
KZ
K ZM
6 days ago
5.0
One of the nicest BW Premiers ever! Lobby and main ground offer superior heights.
One of the elevators’ interior walls would make some other hotels blush.
Renovated bedrooms, 2 bedrooms quite spacious with sofa bed couch, and great view with both privacy shades and black out curtains, that’s a bonus.
Washroom space well-utilized, plus thoughtfully designed that privacy wall to block the toilet view from the sink, anything that helps ;). More homes should also offer this too, as well as other hotels.
Nice branded Pharmacopia shampoo/conditioner too.
Ample working office desk space and easy to use TV. Some remotes just aren’t as user-friendly, I’ve stayed enough to know lol
A few working EV Level 2 chargers.
Good central area, will need a car compared to downtown.
BB
Brewster
Dec 22, 2025
4.0
Very clean
AH
Adrian Hawkins
Nov 8, 2025
5.0
Very friendly front staff. The rooms are spacious modern & clean. The only negative is that parking for larger size vehicles the parking is a bit limited. Great location close to grocery stores & restaurants.
AC
Aaron crisford
Nov 4, 2025
1.0
This is definitely not standing up to the Best western plus standards. On the first night I arrived, the dishwasher was full of kitchen items that wasn’t emptied. No face towels, no kitchen towel, no real garbage bin for kitchen after house keeping. It’s just not great. Full kitchen room is nice but not worth the money with the lacking service.
ML
Marley Lafortune
Nov 3, 2025
2.0
Stayed for 1 night while visiting a relative in the hospital. I’m a BW member and have stayed at various locations nationwide over the years.
The front desk were not friendly and the service was not great (at least the evening/early morning staff). No water in the gym, no bottled water available for purchase, no fresh coffee available, and the instant coffee machine was broken. Lobby bathrooms were disgusting and it was apparent that they hadn’t been thoroughly cleaned in a long time.
Seems to be recently built, but attention to finishes is poor, maintenance and cleanliness is worse.