Best Western Premier Route 97 Vernon

Reviews

• AH

  Adrian Hawkins

  Nov 8, 2025
  5.0
  Very friendly front staff. The rooms are spacious modern & clean. The only negative is that parking for larger size vehicles the parking is a bit limited. Great location close to grocery stores & restaurants.
• AC

  Aaron crisford

  Nov 4, 2025
  1.0
  This is definitely not standing up to the Best western plus standards. On the first night I arrived, the dishwasher was full of kitchen items that wasn’t emptied. No face towels, no kitchen towel, no real garbage bin for kitchen after house keeping. It’s just not great. Full kitchen room is nice but not worth the money with the lacking service.
• ML

  Marley Lafortune

  Nov 3, 2025
  2.0
  Stayed for 1 night while visiting a relative in the hospital. I’m a BW member and have stayed at various locations nationwide over the years. The front desk were not friendly and the service was not great (at least the evening/early morning staff). No water in the gym, no bottled water available for purchase, no fresh coffee available, and the instant coffee machine was broken. Lobby bathrooms were disgusting and it was apparent that they hadn’t been thoroughly cleaned in a long time. Seems to be recently built, but attention to finishes is poor, maintenance and cleanliness is worse.
• RR

  Robyn

  Oct 27, 2025
  2.0
  We stayed here this past weekend for a sporting tournament, and unfortunately, the experience left much to be desired. The staff were notably rude. I had an extremely unpleasant interaction when I requested a toaster for our suite (which oddly didn’t have one). After waiting over an hour, I called to follow up and was told they didn’t have any available. When I politely pushed back and asked if they could check again, the staff member hung up on me. Ironically, a toaster was delivered shortly after—so clearly one was found. The entire left side of the hotel reeks of the restaurant. One morning our room smelled like sausage and bacon, and the next it was grease and onions. It was nauseating and made it hard to stay/sleep in our room. There’s also a sign in the elevator stating that if you leave your pajamas on the bed, housekeeping won’t make it up. I found this policy ridiculous, and have never ever heard of this anywhere else I have stayed. Lastly, they charge a $25 fee for a one-hour late checkout. I understand if it’s not possible due to incoming guests, but charging for it when it is available feels like nickel-and-diming. Overall, I wouldn’t recommend this hotel unless major improvements are made in both service and amenities.
• JL

  Jessica Lucas

  Oct 17, 2025
  2.0
  We have stayed here many times before but this last experience was the worst experience we have had. The room was not necessarily dirty nor disgusting but I work in housekeeping and expect more, sorry. There was dust clogging the bathroom fan, there was dust on top of the fridge, and there was quite a bit of dust on top of items in public areas around the hotel. We used the pull out sofa bed and found a pen and crumbs underneath the bed. The pool was cold, it felt like it had no heating at all. The hot tub had way too much chemical in it which left us and our swimsuits smelling horrendous, to the point it made us nauseous. It made one of us incredibly itchy where they were required to wash themselves numerous times. We do not recommend the restaurant attached to the hotel. We did not enjoy the food, it was over priced for what you got, and the server was not the least bit friendly or welcoming. You’re better off spending your money to have your meals elsewhere, or even bring your own or buy some groceries from the super store across the street, in our opinion. We went to use the lotion to ease our itching from the gross hot tub and found one of the two lotions in the bathroom had been used by a previous guest. We also found it very odd and annoying that there was no clock in the room, and the hotel did not have any when asked. We have found the staff overall at the front desk to not be friendly or welcoming . And lastly we were surprised that when housekeeping “cleaned” our room all they did was take out the trash, even when we had no items on one of the beds, two if you count the sofa bed. I may sound picky but this is coming from a experienced housekeeping

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