Hampton Inn & Suites by Hilton Vancouver-Downtown

Reviews

• MR

  Matt Rowe

  Dec 29, 2025
  1.0
  Appalling Experience, Dishonest Management This was one of the most disappointing hotel experiences I have ever had—made far worse by dishonesty from management. The night before our arrival, I personally confirmed our room details with the manager, Asif. We are a family of 9, including 5 young children, and I was very clear about our needs. Had we been told there would be an issue, we absolutely would have changed hotels. After driving four hours to Vancouver, we arrived only to be told at check-in that our rooms were spread across multiple different floors. There was no advance notice, no explanation, and no attempt to honor what was clearly confirmed the night before. We were misled—plain and simple. I am a Hilton Diamond Member and have stayed at hundreds of Hilton properties over the years. I have never experienced anything like this. This level of poor communication and lack of integrity is unacceptable, especially for a brand that prides itself on service and loyalty. What made this experience even more disturbing was witnessing the manager’s behavior toward other guests. A woman and her young son simply wanted to sit together and eat dinner in the dining area. He told them they could—but warned that if they made any mess at all, they would be charged. The tone was cold, threatening, and completely inappropriate—especially toward a child. This hotel is being run without care for guests, families, or basic hospitality standards. Under the current management, I would never recommend this hotel to anyone, especially families or loyal Hilton members. Extremely disappointed. Update: Nothing the manager said in his response below if very accurate. What offered was not was promised via his text messages before we made the trip that morning. Not a single call from this hotel after his text message to me to verify the rooms. We could have made other arrangements, which we ended up doing anyway. Very dishonest. I should have posted the text messages. Once again, no responsibility from this hotel. Text Message in the Hilton App: Front Desk Mr. Rowe, not to worry. I have made some changes and put all 3 rooms on the same floor. They are on the 9th floor. - ASIF Matthew Ok, great thank you. We still have the corner room correct? Front Desk Yes, you have a corner room and 2 rooms with 2 Queen beds. -ASIF No other communication after that until we arrived with our entire family to hear the “bait and switch”.
• CZ

  Chris zou

  Dec 26, 2025
  1.0
  No slippers, bottle water will be charged,Even carefully assume you will take toothbrush and toothpaste and you have to ask them to deliver.and awkward AC. overall,worst hotel I’ve ever lived, wish you close down as soon as possible 🤣🤣👉
• AB

  Abdul Bilgin

  Dec 12, 2025
  1.0
  I am a Hilton Honors member and I made an honest mistake when booking and accidentally selected the wrong date (I booked for the prior night instead of an upcoming stay in June). I noticed it the next day and contacted the property immediately. They still charged me and refused to issue any refund or credit. I understand policies, but there was no flexibility for a clear booking error. I will not stay here again.
• TA

  T Anne

  Dec 9, 2025
  2.0
  The vent in the room was super loud all night long, when we mentioned it to the concierge the people behind us had the same problem. I also forgot my jacket and called as soon as we got in our car 5 minutes after checking out.. they told me they would look and that they found nothing. I went back inside and asked to check the room, and of course my jacket was sitting right there on the floor. Would rather stay elsewhere next time.
• GG

  Gayathri

  Dec 7, 2025
  5.0
  I stayed 11 nights here and had a great experience. The room was spacious and well appointed. Everything was clean and spotless. The staff in the front desk were very polite, helpful and accomodating. Location made it easy to walk and explore downtown. The breakfast buffet was pretty good.. plenty of hot and cold options from eggs, potatoes, waffles, bagels etc and the pastries selection was good too. I highly recommend this hotel if you are visiting Vancouver.

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