Cleanliness
Guests consistently praised the hotel for its cleanliness, noting that rooms and facilities were well-maintained.
Staff Service
The staff received high marks for being friendly, helpful, and accommodating, contributing to a positive guest experience.
Location
The hotel is conveniently located in downtown Nelson, close to shops and restaurants, making it a favorable choice for visitors.
Restaurant Quality
The attached restaurant, Marzano, was frequently highlighted for its excellent food and service, enhancing the overall stay.
Parking Issues
Several guests mentioned difficulties with parking, noting that it was across the street and could be challenging to access.