Best Western Northgate Inn

Reviews

• SM

  Sue M

  Mar 21, 2026
  5.0
  An unexpected stop over and had zero personal supplies - Arrived late at night and the front desk agent, I think his name is Tyler, was amazing !!! I asked him if he happened to have toothbrushes and he did he also kindly provided me deodorant and a comb. I had a car problem and had to stop unexpectedly, thank you Tyler!! Also the room was super clean and bed so comfy, all the morning staff were so pleasant they said hi and asked if I slept well!! Breakfast was also really good too. So an unexpected stop over was not only a great relief after being on the road but enjoyable!!!! Thank you !!!
• CE

  Colleen EW

  Mar 14, 2026
  5.0
  The is a great stay-especially if you fly into Nanaimo and are heading to the West side of the island and need to provision. The Front Desk fellow was very helpful and accommodating. The room was excellent-large, clean, comfortable bed and bathtub. I didn’t expect a hot breakfast with bacon, scrambled bread and a good quality grain bread. The hotel is a short walk to a Superstore, liquor store and a Brown’s Social restaurant. A great stay!
• LJ

  Lindsay Johnston

  Feb 26, 2026
  4.0
  This hotel is a gem!!! The rooms are basic and no nonsense but they elevate them with the cleanliness, great pillows (and many pillows) comfortable beds, clean, clean and clean bathrooms with lots of towels. The staff goes above and beyond for their guests to make sure they are happy. Breakfast is great and the breakfast room is fantastic. Staff at the desk, cleaning staff and food staff are all very nice and polite. Well equipped fitness center had enough to get me through 3 days without needing to go elsewhere. I have stayed at this hotel for business over the last 3/4 years and the quality, service and cleanliness has only improved with every stay. I travel for work a lot and for the price point and for the location and services this hotel is a serious gem! Don’t hesitate to book it. The only reason I didn’t give 5 stars is I appreciate some amenities that they just don’t have as a 3 star inn, not their issue, just my point of view.
• AL

  annie lehbauer

  Jan 27, 2026
  5.0
  I have stayed here multiple times and have had a great experience every time. The staff is friendly and attentive. The breakfast options are great and the dining area is spacious and clean. The area around the hotel has lots of options for food. I highly recommend this hotel if spending time in Nanaimo!
• VV

  Vagitarian

  Jan 12, 2026
  5.0
  Awesome hotel! Love the carpeted rooms, great smell, and the location can't be beat right next to the mall, galaxy cinemas, landmark cinemas, Home Depot, Walmart, Canadian Tire, and Superstore. My one complaint is the TV's in the dining room. I heard others complaining as well. There is no escape from them and many do not want to see the news while eating their breakfast in a dining room. Whatever happened to piano and running water sounds? Anyway, great place and I'll be back!