Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Come stay at Golden's newest hotel. Golden is an outdoor enthusiast dream for all seasons. We are located only minutes from the world famous Kicking Horse Mountain Ski Resort, at 4,133 feet Kicking Horse Mountain has one of North America's highest vertical drops. Nestled amongst three mountain ranges, look out your window and enjoy breathtaking views. Start your day with our Free Hot Breakfast in our great room or patio. Our hotel features 75 units; each unit is equipped with a fridge, microwave, safes, in room coffee and 40" flat screen TVs, we also offer suites, kitchenettes and a jacuzzi suite with a walkout balcony featuring a view of the Kicking Horse Mountain Resort. The Holiday Inn Express Golden Kicking Horse can meet all your business needs by offering a 24-hour business center, meeting room and boardroom. After a hard day of travel or play come take a dip in our heated indoor pool or hot tub.
Location
Holiday Inn Express Golden-Kicking Horse by IHG
1120 14th Street North, Golden, BC
V0A 1H0, Canada
Hours
Reviews
4.0
761 reviews
5 stars
339
4 stars
241
3 stars
85
2 stars
40
1 star
56
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty bathrooms, unvacuumed carpets, and unpleasant odors throughout the hotel.
Staff Performance
While some guests praised the staff for being friendly and helpful, others reported poor customer service and lack of responsiveness to complaints.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others criticized the limited options and inconsistent availability.
Noise and Comfort
Guests frequently mentioned noise disturbances from the hallway and nearby gas station, impacting their sleep quality.
Value for Money
Many customers felt that the hotel was overpriced for the quality of service and amenities provided, especially compared to other options in the area.
- IFIfra FiaziDec 26, 20251.0No one was at the front desk to greet when I walked in. I had to find a person to talk to. The woman’s bathroom in the lobby had actual poop on the floor, toilet paper, and lots of hair. It was disgusting. I walked right out. If this is how their standard is as soon as you walk in, I can’t imagine what the rest of the experience would be like.
- CGC GDec 24, 20251.0Very noisy from the gas station and the doors in the hallway. Good luck sleeping if you have inconsiderate neighbors. Customer service wouldn't help or reimburse either
- BSbrendan smitDec 22, 20251.0The hottub is absolutely atrocious. Apparently it was just refreshed in the last couple days... luckily my buddy is a ninja, and knew how to kick this "thing" out of there.
- BBBrendan BezukoDec 21, 20252.0hot tub wasn't working (which they lied about over the phone) which is the only reason i went for the hotel instead of a hostel. They offered me a discount but then couldn't process it so... The room also wasn't super clean. They needed to wipe down some stuff there crumbs all over the place. Some positives the breakfast was decent, the room was decent size, bed was comfy. The location isn't perfect but is okay Golden's small if you're driving. I might stay here again, but like i said the hot tub not working was a complete let down.
- CBChad BeanDec 17, 20255.0Our family of four stayed here for our Canadian Rockies vacation in order to save money compared to Banff. We were happy with our stay. The breakfast was nice.
Frequently Asked Questions About Holiday Inn Express Golden-Kicking Horse by IHG
What are the check-in and check-out times at Holiday Inn Express Golden-Kicking Horse?
Check-in time is at 15:00 and check-out time is at 11:00.
Is parking available for guests at Holiday Inn Express Golden-Kicking Horse?
Yes, free parking is available for guests.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express Golden-Kicking Horse?
Dogs are allowed, but cats and other pets are not permitted.
What amenities does the hotel offer for fitness and recreation?
The hotel offers a free fitness center with elliptical machines and treadmills, an indoor heated pool, and a hot tub.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and has an elevator and accessible parking.
Can guests use contactless check-in or digital keys at this hotel?
Yes, contactless check-in and digital guest room keys are available.
Are there meeting rooms available at the hotel for business events?
Yes, the hotel has two meeting rooms including a boardroom and a 24-hour business center.
What nearby national parks can guests visit while staying at the hotel?
Guests can visit Glacier National Park and Yoho National Park, both located near the hotel for outdoor activities and sightseeing.
Where can guests find quick food options near the hotel?
Nearby quick food options include McDonald's, Dairy Queen Grill and Chill, Subway, and A&W Canada, all within easy reach for convenient meals.
Are there convenient fuel or electric charging stations near the hotel?
Yes, guests can find Shell gas stations and a Shell Recharge electric charging station near the hotel for fueling and charging needs.