Located in Duncan,BC, the Best Western Cowichan Valley Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Vijay at the front desk received numerous commendations for his exceptional customer service, friendliness, and professionalism.
Cleanliness
Most guests noted that the rooms and common areas were clean, although some mentioned areas needing attention, such as carpets and outdoor spaces.
Comfort and Amenities
Rooms were generally described as comfortable, with good amenities, though some guests found them a bit dated or lacking in certain essentials.
Dining Experience
The attached restaurant received mixed reviews; while some enjoyed the food and atmosphere, others found the menu uninspiring.
Location
The hotel is praised for its convenient location, making it a good choice for travelers exploring the area.
AF
Aaron La Flam
Dec 29, 2025
3.0
I've stayed at then hotel and the room was fairly nice however when I was there on Xmas to have meal with my son I was rather disappointed with the kitchen, they offer very mediocre entrees and simply nothing inspiring or original. Anyway outstanding just plain average at best but I wouldn't quite say it was even that good. It was pretty subpar, price was okay but the food left something to be desired.
FF
Filip Pulpan (Filipos)
Dec 20, 2025
2.0
Customer service is not really customer oriented. Little bit more professionalism and kindness would be nice. Otherwise pretty standard hotel. Clean and reasonably quiet
RC
Roy Crowe
Dec 16, 2025
5.0
Bar/Restaurant is always clean, with good service, good prices and good menu. We keep going back.
LG
Lomash Gupta
Dec 10, 2025
5.0
Great location, comfortable beds and a very responsive front desk. Breakfast was included and pretty good.
The attached restaurant is great and reasonably priced for lunch and dinner too.
MT
Marco Taroni
Nov 9, 2025
3.0
The hotel is conveniently located, with fairly spacious rooms except for the bathroom, which would benefit from some renovation. The room was clean and the bed comfortable, although the absence of a safe was a notable drawback. Breakfast service is available, though I didn’t have the chance to try it. Overall, a satisfactory stay with reasonable value for the price.