At the SureStay Plus by Best Western Coquitlam in Coquitlam, BC, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and pest infestations.
Customer Service
While some guests praised the friendliness of the staff, many reported poor customer service, including unresponsive management and unresolved complaints.
Pet Policy
The hotel is noted for being pet-friendly, but there were complaints regarding the handling of pet-related bookings and associated fees.
Facilities and Maintenance
Guests reported issues with room maintenance, including malfunctioning HVAC systems, outdated facilities, and inadequate housekeeping.
Safety Concerns
Several reviews raised alarms about the presence of suspicious individuals and safety issues within the hotel.
RT
rictor tse chung kau Tse
Sep 9, 2024
3.0
The hotel is very reasonable price rooms are clean pet friendly
SV
Stephanie Vogel
Oct 24, 2018
4.0
Close to the skytrain, room was spacious and comfy, and breakfast was great!