Best Western Plus Gateway to the Falls

Reviews

• EE

  Eliza Emilia

  Feb 16, 2026
  5.0
  Our family of 4 (2 adults and 2 young children) had a lovely stay at the Best Western Plus. I initially spoke to Stacie who was an absolute pleasure to speak to. Not only was she professional but also very honest and friendly. That being said, I do want to say that all staff are very friendly, courteous and profesional. Our room was very clean, and my biggest fear whenever going to a hotel is the cleanliness since I am a bit of a clean freak myself. Rest assured, you are in good hands here! Rooms are modern and spacious enough to have an ejoyable stay. We had breakfast included and It was really delicious. Overall, I enjoyed my time here, even though it was a short stay. We will return in the summer and this will be our place to stay in the future when coming to Clearwater.
• MB

  Mataya Ball

  Feb 12, 2026
  1.0
  Thinking about going to Clearwater for a youth hockey tournament? Reconsider. The hotel does not run the pool while there are hockey teams booked, and will provide various different excuses including waiting on a part, waiting for an engineer and others. Oddly enough, these are the same excuses they have been providing since November. There is a lack of activities for children in Clearwater so if you were counting on the pool to keep them busy between games, think again. So disappointing and unfortunate for the Clearwater minor hockey association as they are not going to be able to get any teams to come to town for a tournament, by no fault of their own. You’re operating in a small town that relies on these hockey tournament weekends…do better!
• TC

  Tyler Cameron

  Jan 10, 2026
  1.0
  Pool of course was closed with different excuses from front desk staff, as pool was closed so they do not have to deal with kids in it from our hockey tournament. TVs were down and not working, showers do not have soap or shampoo shelves so you have to hold onto it while on the shower. Staff said it’s how they were designed without, however you can see where they were previously installed, now removed. Staff were insisting they never had them. Staff were following people around scoffing while cleaning up snow and water from people’s boots coming into the lobby yet had no substantial boot brushes, carpets or places to brush off footwear. Only our first day here and DO NOT RECOMMEND this hotel to anyone who wants to relax. Support another establishment !!!
• JL

  J Lynn

  Jan 2, 2026
  1.0
  BED BUGS!! Over the holidays, my family of 5 travelled to Alberta from Lower Mainland for Christmas. On the way home we decided to stop in Clearwater overnight due to the weather and to take a break from travelling for the kids. We checked into the room around ~2130hr. The staff member at the front was very kind and efficient. We rented a family room on the third floor and around ~2300hr we were tucking our kids into bed when I found bed bugs in one of the queen beds where my toddler was laying. Immediately, we gathered our belongings and I went down to the front desk to share the news. The front desk staff apologized for the experience and moved us to a new room. Honestly, if I did not have my children with me I would of checked out. The front desk staff expressed to me that he could only give me $20 off my room but I should talk to management in the morning because I deserved to be compensated more due to the bed bugs and the inconvenience of moving our family to a different room in the hotel at that time of night. In the morning at checkout, when I asked to talk to management I was told the most they could do for me was $20 off my room. The lady I spoke with was very flippant about our experience and shrugged her shoulders when I expressed that the room had bed bugs. Honestly, aside from the lousy financial compensation, I did not feel as those my concern was validated or seen as serious. It felt like this was a common problem and there was not anything they could do to help with it. I feel as a consumer staying in your hotel, you could of done better. Finding bed bugs in our room, crawling around my toddler was extremely taxing on our emotions and anxiety levels. Having to move a family of 5 with 3 young kids late at night and then coming home to spend hours cleaning and debugging our belongings was not a pleasant experience. And I do not feel this was taken seriously by the Best Western. What about the guests to come?
• AO

  Andrea O'Connor

  Dec 31, 2025
  5.0
  Very clean. Cozy bed and pillows. Huge room. Restaurant right next door. Exactly what I was looking for and more! I will definitely stay there again!

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