Business Details
About
HotelHilton
Ideally situated in the heart of Burnaby, the Hilton Vancouver Metrotown Hotel offers a world of opportunities and experiences. Mere steps away, you'll find "shopping city" at Metropolis at Metrotown - BC's largest shopping and entertainment complex with more than 470 stores and services. The hotel is also steps from the city's SkyTrain transit system, which offers an easy and scenic 18-minute train ride into downtown Vancouver and Vancouver Convention & Exhibition Centre (VCEC). For outdoor enthusiasts, neighbouring Central Park features an urban oasis complete with duck ponds, a colourful children's playground and a myriad of biking, hiking and walking trails to suit all ages and fitness levels.
Location
Hours
Reviews
4.2
2,447 reviews
5 stars
1,174
4 stars
817
3 stars
274
2 stars
72
1 star
110
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near shopping centers and public transport.
Staff Service
Many reviews highlight the friendly and helpful nature of the staff, although some experiences were negative.
Room Quality
Guests reported issues with room cleanliness and maintenance, including dated fixtures and uncomfortable beds.
Amenities
The pool and hot tub received mixed reviews, with some guests expressing disappointment in their condition and availability.
Dining Experience
The restaurant and breakfast options were generally well-received, though some guests noted inconsistencies in service.
- ADAllen Duze2 days ago5.0Friendly and welcoming staff, the team in the restaurant even remembered my name and previous choices, which made the experience feel very personal. The rooms were clean and well maintained, adding to an overall comfortable and enjoyable stay.
- EHErika h3 days ago5.0My son and I stayed here for a week during our vacation. The staff were very friendly and always made him feel special. We loved the rooftop heated pool and the delicious breakfast. Great location next to the mall and lots of restaurants. Thanks Hilton!
- MLMJ LadysailorJan 3, 20265.0Loved the layout of the double room King suite! There is a solid door separating spaces, and the bathroom was set off from the living areas. Room was quiet and bed was comfortable. The location is prime for shopping and transportation. The views were great. Small cons were the bathroom tiles could be deep cleaned/ replaced and the toilet paper holder was difficult to reach far behind. The digital key could not be accessed without a physical check in, but there was no notification to do so through the app.
- IIismail inacJan 1, 20265.0We came to party for New Year Eve. In one word excellent. It is a wonderful hotel. Cihan was especially helpful. he is very kind and professional. We would also like to thank him personally
- IPIoulia PanovaDec 30, 20255.0Very spacious rooms, convenient location, walk distance to the mall and breakfast/ dining places.
Frequently Asked Questions About Hilton Vancouver Metrotown
What are the check-in and check-out times at Hilton Vancouver Metrotown?
The check-in time is 16:00 and the check-out time is 12:00.
Does Hilton Vancouver Metrotown offer parking facilities?
Yes, both self-parking and valet parking are available at the hotel.
Is the Hilton Vancouver Metrotown hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, and it is mobility accessible.
Are pets allowed at Hilton Vancouver Metrotown?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at Hilton Vancouver Metrotown?
The hotel has 3 restaurants, a bar, and offers breakfast and room service with vegan and vegetarian meal options.
Does Hilton Vancouver Metrotown have a fitness center and pool facilities?
Yes, there is a free fitness center, an outdoor pool, and a hot tub available for guests.
Are there sustainable and eco-friendly practices at Hilton Vancouver Metrotown?
Yes, the hotel has multiple eco-certifications, uses energy-efficient systems, composts excess food, and has a recycling program.
What nearby attractions can I visit when staying at Hilton Vancouver Metrotown?
You can visit Metropolis at Metrotown shopping complex, Central Park for outdoor activities, and take a scenic 18-minute SkyTrain ride to downtown Vancouver and VCEC.
What nearby dining options are available around Hilton Vancouver Metrotown?
Nearby you can find restaurants such as S and W Pepper House, Fung Mai Kitchen Ltd, Victory Seafood Restaurant, Hana Sushi, and Delicious BBQ.
Are there wellness or beauty services near Hilton Vancouver Metrotown?
Yes, nearby you can visit Phibrows.Sharmy-PENG (beauty and spa), Tao’s Wellness Clinic (holistic health), Minoko Nail Studio, and Danny Hair Salon.