About
Hotel
At the Best Western Plus Burnaby Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Burnaby Hotel will stand out among other hotels in Burnaby,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Burnaby Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.0
1,272 reviews
5 stars
488
4 stars
481
3 stars
178
2 stars
64
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff received high praise for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Aruna and Dinesh.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and poor housekeeping practices.
Room Quality
Guests noted that while some rooms were clean and comfortable, many were outdated, poorly maintained, and not reflective of a 'Plus' branded hotel.
Breakfast Experience
The breakfast was generally well-received, with a variety of options, though some guests found it lacking in quality and freshness.
Motel vs Hotel Confusion
Several customers expressed disappointment upon realizing the property operates more like a motel, leading to dissatisfaction with the overall experience.
- TPTeresa PaddingeNov 7, 20251.0The Hotel was more of a Motel with all the rooms having access outside. The safety and security of the doors was questionable as the locks were sparatic. There was kids and people running across our room window multiple times banging and we were only there for 30 mins. We booked a room with king bed and full kitchen and the stove was from the 1980’s and there was no fridge with freezer just a mini fridge. The bathtub had huge pieces missing and rust formed where the pieces were gone and had mold all around. It was not even acceptable as a 2-3 star location. Did not feel safe and will NEVER book this location. Elevator smelt of drugs and cigarettes and felt very unsafe for me and my family.
- SASudhanshu AroraOct 13, 20255.0The initial conversation sets the tone for the stay, The welcome interaction with Aruna ji made it so welcoming for us that till the end we couldn't appreciate them from all prospective. 5 star hotel and 5 star courtesy!! Customer service from Aruna ji was beyond appreciation and any hotel should learn from her how to deal with clients and give them a 11/10 customer experience!!
- YRYue RutherfordOct 8, 20254.0Very Nice Rooms, Hard to get car in, the AC/ Heater Works well. The Desk workers we very helpful. When Car Battery needed a jump, the Desk worker called over someone to help.
- BBBen H. (Bendit)Oct 4, 20252.0So lala. Es handelt sich nicht um ein Hotel, sondern um ein Motel, älterer Bauart, was man auch deutlich merkt, besonders wenn man jemanden hat, der das Zimmer darüber bewohnt. Die Lage ist okay, aber direkt neben der Hauptstraße auch entsprechend laut. An der Sauberkeit kann deutlich nachgebessert werden. Ein gesundes Preis - Leistungsverhältnis ist nicht gegeben.
- TRTogun RabySep 22, 20254.0Lovely place with great friendly staff and a good location for driving into Vancouver. The Real Canadian Supermarket close by and a reasonable amount of places to eat. Breakfast was included and had enough options, not loads, but enough that we had two nice mornings with their breakfasts. The gym was clean and tidy, laundry room presentable and all functional. Plenty of parking and easily accessible in all manners. The rooms were exceptionally clean, well presented and spacious for the price, not dated but not modern, very comfy and big bed. Only downsides are the AC is an internal unit, so the compressor makes a lot of noise when it kicks on, and there's no windows to let in air, maybe thats for security, but if you want silence then you could be either too hot or cold depending on time of year. Our fridge was very loud too, but it was fine as we didn't need it so just turned it off. Totally fair for the price we paid, great experience overall. Thanks to all the staff !
Frequently Asked Questions About Best Western Plus Burnaby Hotel
What is the address of Best Western Plus Burnaby Hotel?
The hotel is located at 5411 Kingsway, Burnaby, BC, V5H 2G1, Canada.
Does Best Western Plus Burnaby Hotel offer free Wi-Fi?
Yes, free Wi-Fi is available for all guests at Best Western Plus Burnaby Hotel.
What amenities does Best Western Plus Burnaby Hotel provide for business travelers?
All guest rooms include a spacious work desk and free internet access to support business travelers.
Are there in-room mini fridges at Best Western Plus Burnaby Hotel?
Yes, each room has a convenient in-room mini fridge, ideal for drinks and snacks, especially for extended stays.
Does the hotel have fitness facilities?
Yes, Best Western Plus Burnaby Hotel features an in-house fitness room for guests to maintain their workout routines.
What are the operating hours of Best Western Plus Burnaby Hotel?
The hotel is open 24 hours a day, seven days a week.
Are there any special offers currently available at Best Western Plus Burnaby Hotel?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card.
Where can I find more information or book a room online for Best Western Plus Burnaby Hotel?
You can visit the official booking website at https://www.bestwestern.com/en_US/book/hotel-rooms.62024.html for reservations and more information.
What nearby places of interest are around Best Western Plus Burnaby Hotel?
Near the hotel, you can find Trek Bicycle Burnaby, a retail shop, and Ochai Brewing, known for bubble tea and architectural design. These places offer opportunities for shopping and refreshments before or after your stay.
How can visiting nearby Trek Bicycle Burnaby benefit guests at Best Western Plus Burnaby Hotel?
Guests interested in cycling can visit Trek Bicycle Burnaby nearby for bike rentals, purchases, or repairs, making it convenient to explore the area on two wheels.