Business Details
About
HotelBest Western
Located in Yuma,AZ, the Best Western Yuma Mall Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Yuma Mall Hotel & Suites
1450 S CASTLE DOME AVE, Yuma, AZ
85365, United States
Hours
Reviews
3.9
1,579 reviews
5 stars
731
4 stars
421
3 stars
174
2 stars
108
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several guests reported problems with cleanliness, including dirty rooms, sticky floors, and unpleasant odors.
Staff Performance
While many reviews praised the friendliness and helpfulness of the staff, there were notable complaints about poor customer service and lack of responsiveness to issues.
Amenities and Maintenance
Guests frequently mentioned that advertised amenities like the pool and WiFi were not functioning properly, and there were complaints about maintenance issues in rooms.
Breakfast Quality
The breakfast received positive feedback for variety and quality, with many guests enjoying the options available.
Room Conditions
Rooms were described as outdated and in need of repair, with issues such as malfunctioning appliances and uncomfortable beds.
- FPfive night at freddy pmn21 day ago4.0Muy cerca sel freway buena unicacion a un precio bajo
- GVGris VJan 4, 20265.0Staying here at this Best Western was a good experience near stores. Will definitely be staying here more often.The breakfast was truly amazing. The ladies working in the breakfast area were amazing very welcoming! It was a great experience as soon as we entered for breakfast they welcomed us with a big good morning! The lady working in the area were very nice and always with a big smile and just welcoming everyone that was coming in!
- LPLauri PaganoDec 29, 20253.0We had the king suite this time and the rates are good if you're just visiting family and not staying for long. The floors were sticky and the room had a smell but it was otherwise decent. I've stayed here before in the queen room and it was clean and tidy.
- FMFlasha MerrisDec 25, 20255.0Phone didn't work in room, we had a great view and clean room, I had to call the front desk from my phone to get paper towels, dish soap, no dish towels, nice kitchenette but pulling teeth to get things needed to wash dishes, hot tub in room was awesome.
- SBSarah BDec 9, 20252.0So unfortunate. Not sure if this BW is under new ownership, but they are doing the absolute least to maintain this property. Several years, ago my husband stayed here for several weeks for work. He enjoyed it so much, it was his first choice on this visit. I called ahead to see if the pool was heated. I was told yes, but it was a polar plunge experience. Hot tub was fine. Breakfast was good. Staff super friendly and kind. The problem is the mold and moldy smell in several rooms. There is a very obvious effort to just paint over the mold, rather than remove it. Talking to other guests, they also had that tell-tale smell in their rooms. I asked for the manager to contact me. It never happened. Very disappointed.
Frequently Asked Questions About Best Western Yuma Mall Hotel & Suites
Does Best Western Yuma Mall Hotel & Suites offer free breakfast?
Yes, the hotel provides free breakfast for its guests.
Is smoking allowed at Best Western Yuma Mall Hotel & Suites?
No, the property is smoke-free.
Does Best Western Yuma Mall Hotel & Suites have free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel including rooms and the business center.
What are the check-in and check-out times at Best Western Yuma Mall Hotel & Suites?
The hotel operates 24 hours a day, so check-in and check-out times offer flexibility to guests.
Where is Best Western Yuma Mall Hotel & Suites located?
The hotel is located at 1450 S Castle Dome Ave, Yuma, AZ 85365, USA.
Does Best Western Yuma Mall Hotel & Suites have a restaurant?
Yes, the hotel has an on-site restaurant for guest convenience.
Are there nearby cafes where I can grab a quick bite near Best Western Yuma Mall Hotel & Suites?
Yes, Pj's Cafe is a nearby cafe and smoothie bar where guests can enjoy meals or drinks.
What recreational facilities are near Best Western Yuma Mall Hotel & Suites?
The Best Western Tennis Courts are nearby, offering guests opportunities to play tennis during their stay.
How can I use nearby locations to plan my visit to Best Western Yuma Mall Hotel & Suites?
You can visit Pj's Cafe for breakfast or snacks before heading to the hotel, and enjoy tennis at the nearby Best Western Tennis Courts as part of your stay.
What special offers does Best Western Yuma Mall Hotel & Suites provide?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card as a special offer.