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SureStay by Best Western Williams - Grand Canyon

3.5
(151 reviews)

Business Details

800 E Route 66, Williams, AZ
86046-3002, United States
(928) 564-0001
http://bestwestern.com

About

HotelSureStay
At the SureStay by Best Western Williams - Grand Canyon in Williams, AZ, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Williams - Grand Canyon
800 E Route 66, Williams, AZ
86046-3002, United States

Hours

Reviews

3.5
151 reviews
5 stars
61
4 stars
31
3 stars
16
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty carpets, unclean bathrooms, and issues with breakfast hygiene.

Customer Service

Feedback varied significantly, with some praising friendly staff while others reported rude service and poor handling of issues.

Value for Money

Many customers felt the hotel offered good value for its price, though some expressed disappointment regarding the quality of amenities and overall experience.

Breakfast Quality

The breakfast was frequently described as basic and lacking in variety, with some guests reporting issues with food freshness.

Location

The hotel is well-located for visiting the Grand Canyon and nearby attractions, which was appreciated by many guests.
  • SM
    Simon Monroe
    Feb 17, 2026
    1.0
    I chose this hotel because I'm an employee of Best Western and I get a discount. It was $30 a night. That old saying, you get what you pay for is so apt for this situation. The hotel is pretty outdated and in desperate need of a remodel. There's no elevator, which was fine for me but older or handicapped people would have no way to get up to the 2nd floor. The room wasn't bad, at least it was clean and the bed was fairly comfortable. There were 2 outlets and a light switch that didnt work though. Breakfast was an absolute joke. White bread, 2 types of cereal and an automatic pancake maker that I'm surprised was still working. Well it sort of worked. As the pancakes were coming out of the machine they stuck to the conveyor belt and were shredded. I think they had a self serve yogurt machine and a juice dispenser too. The 2nd night that I was there my key stopped working. When I went to the desk, the clerk was asleep! It took me a couple of minutes to get him to wake up. I told him my key had stopped working and my room number. He searched his computer and told me that I was in a different room than I actually was. When I told him that was not my room number he insisted that I was wrong several times. Finally he relented and made me a key. He made me feel like a criminal all because I needed a new key. My reservation was for 4 nights but after that experience I was done so I left 2 days early. I'm sure that I wont receive any refund but to be honest, I'm just glad to be out of there.
  • RS
    Rory Simmons
    Feb 15, 2026
    2.0
    What a dive. A/C hanging off the wall, dingy place with zero amenities. Cheap price because its an older hotel in need of a makeover. Ill never stay there again.
  • LL
    Leanne Lawrence
    Feb 13, 2026
    5.0
    Lovely location, out of the hustle and bustle. Rooms are great, nice and clean and very reasonably priced for the location.
  • LR
    Lacey Randall
    Feb 4, 2026
    5.0
    We stayed here to experience Bearizona, the room was smaller than I expected but it was very clean and the manager was very friendly and helpful!
  • CH
    Crystal Heaton
    Jan 8, 2026
    5.0
    It was okay for the money it could have been a little bit better but enjoyed it

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Certified March 01, 2026Yext Knowledge Graph
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